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Stoops Automotive Group

Muncie, IN

4.9
704 Reviews
Stoops Automotive Group in Muncie offers quality vehicles to our Anderson, New Castle, and Marion, Indiana Buick GMC customers. With the attractive financing options and a full service department we have at our dealership, you're always well taken care of here. Find the new or used vehicle you want, and call us at (765) 273-4951 if you have any questions.
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4055 W Clara Ln

Muncie, IN

47304

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Showing 704 reviews

February 15, 2024

Pat Bowen is the best. Very knowledgeable about the vehicle we were interested in. No pressure. After purchase Pat did a great job explaining all the features and getting u More

by tobeyljones
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pat Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

February 15, 2024

Cannot say enough good about this group. .First time dealing with them..Highly recommend ed Pat Bowen A++ More

by marycox1130
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People.

February 12, 2024

The people at Stoops were and are always great to work with. They always exceed my expectations. Pat Bowen makes buying a car easy and fun. Never any anxiety working with Pat. He is there to serve you More

by scotbunnell22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Fallis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

February 09, 2024

I don't need 15 words. Just one. Outstanding. Comfortable atmosphere, no pressure. Very happy. More

by davslatt1960
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

February 08, 2024

Pat was a very caring to help us figure out what vehicle we needed. Also patient with all the transactions. Will definitely use this dealership and salesman in the future. More

by hhueston
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

February 08, 2024

Help us figure out what we needed and our options. Great experience. Will use this dealership in the future. More

by kathy.hueston
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Stoops Automotive Group responded

Thank you for your review, Kathy! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

February 08, 2024

If I could score them a 0 I would. I made an appt for a chip install that was not available when I purchased the truck. When I called to schedule said appt I asked how long it would ta More

by jmiller6442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Feb 12, 2024 -

Stoops Automotive Group responded

Thank you for your review. We offer our most sincere apologies for the poor communication and service you have received from our Service Department prior to and during your appointment day. The upgrade you currently need is a Steering Wheel replacement. There have been back-order issues with the Steering Wheels and somehow, yours got mixed up. Thank you for bringing this to our attention, as this will be the conversation of our next and immediate training meeting. Again, we are sorry for the inconvenience and if there is anything we could to do correct this situation, e.g. picking up your vehicle, completing the repair and deliver the vehicle back to you or something else, please let us know and contact Kevin Wall (765-587-5035) or Chris Matchett (765-587-5039).

Feb 13, 2024 -

jmiller6442 responded

Funny the other dealership i contacted didn’t have any trouble getting the part. “Somehow” mine got mixed up?? “Somehow” also known as incompetence. I doubt it was even ordered.

January 25, 2024

He was great and spent alot of time with us and our kids and kept them laughing More

by davidsmothers1982
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Fallis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsay Saylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

January 20, 2024

Pat Bowen was absolutely the very best! He took time to explain everything, answered all my questions and made sure I was 100% happy with my new car! More

by Mghopping5618
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People.

January 20, 2024

Pat Bowen was WONDERFUL. He worked with me literally for hours to get the vehicle I wanted with all the bells and whistles I wanted. He was patient and helpful. Will always More

by Mghopping5618
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People.

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