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6 Reviews of Stoops Automotive Group - Service Center
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Helpful February 08, 2024
If I could score them a 0 I would. I made an appt for a chip install that was not available when I purchased the truck. When I called to schedule said appt I asked how long it would ta I made an appt for a chip install that was not available when I purchased the truck. When I called to schedule said appt I asked how long it would take and said it was for the chip install . I also asked for a needed oil change. I drop off vehicle early as I had a dr appt at scheduled time. In about an hour I get a call the oil change was done but the chip install was not as they couldn’t “find” the part. When I went to pick up my truck I told them not to order the part as I was tired of the run around. Now mind you, this is the 2nd chip install. the first chip install, I had the appt scheduled then when I get there after several hours of waiting I am told they can’t do the chip install as they didn’t have my VIN to order correct chip. I said I purchased truck from you how do you not have the VIN?? Or any of the 3 phone calls I made prior to appt wasn’t I asked for said information? So I was required to make an additional trip to get chip install. I live an hour away! It is nothing more than incompetence to “lose” a part which I really think means they didn’t even order it.if they hadn’t already done the oil change I wouldn’t have allowed it to be done by them. I will tell everyone I can to not use this service department and even thought my buying experience was OK I wish I had purchased elsewhere. More
by jmiller6442
Employees Worked With
Service dept
July 19, 2018
Pat Bowen is the BEST!!! Pat has always gone above and beyond to provide the customer service that w love. Whenever we have a question or a need, Pat is there to help. Pat has always gone above and beyond to provide the customer service that w love. Whenever we have a question or a need, Pat is there to help. More
by Hojo
Employees Worked With
July 12, 2018
Collision repair Had my car fixed here and everything was top notch! Even though I was a loyal Honda buyer for 20 years and 5 crvs We will be buying our next GMC vehic Had my car fixed here and everything was top notch! Even though I was a loyal Honda buyer for 20 years and 5 crvs We will be buying our next GMC vehicle from Ryan at Stoops! Ryan Larrabee talked me into bringing my car here instead of Honda. While I was at the dealership I looked at the vehicles and was very impressed. I promised Ryan we would be back and we will! More
by Happy camper
Employees Worked With
Other Employees :
Gal that works in the repair shop, she was great!
July 10, 2018
Amazing experience!!! I have purchased 3 vehicles from Eli and Stoops in the past couple years. I will always deal with Eli because he offers a The AutoButler service th I have purchased 3 vehicles from Eli and Stoops in the past couple years. I will always deal with Eli because he offers a The AutoButler service that allows me to never have to visit the dealership. I purchase and service my vehicles without ever having to leave my house. I highly recommend Eli Walker "The AutoButler" & Stoops to everyone I know! More
by Ikemitch8
Verified CustomerEmployees Worked With
Eli Walker
June 19, 2018
A very honest and caring dealership They bend over backwards to help the new customers and the reoccurring customers. They are professional and caring and friendly They are willing to h They bend over backwards to help the new customers and the reoccurring customers. They are professional and caring and friendly They are willing to help even with the seemingly dumb questions More
by Dee101
Employees Worked With
