Street Volkswagen of Amarillo - Service Center

Worst service experience in my life, 4 trips to Amarillo from Perryton and car is still not fixed, actually came out worse than it went in. All I hear is sorry but I’m feeling that they don’t care about th from Perryton and car is still not fixed, actually came out worse than it went in. All I hear is sorry but I’m feeling that they don’t care about their customers they way that I am being handled. More

Great dealership to do business with. Marcy in Service was exceptional with my last service visit. Marcy in Service was exceptional with my last service visit. More

This is an EXCELLENT VW Dealer and Service department! Do not take your Volkswagen anywhere else. I would highly recommend you go to Street Volkswagen of Amarillo and I would highly recommend service Advisor not take your Volkswagen anywhere else. I would highly recommend you go to Street Volkswagen of Amarillo and I would highly recommend service Advisor Andy Spring to anyone. My Fiancé and I where driving cross Country from Atlanta to California in our family vehicle (Volkswagen Atlas). We experienced a suspension failure on I 40 so we stopped in Amarillo, got a hotel and dropped the car off at the Street Volkswagen service department less than an hour before the service department closed on a Friday night. I have worked in the car business for 13 years and fully expected the typical car dealership run around experience…. What we got was beyond our expectation. Andy Spring was the Service Advisor who assisted us. Andy met us when we pulled pulled in the service drive, he took great care of us. He took the time to ride along with us to pinpoint the exact issue with the Atlas. Andy even offered to personally drive us to our hotel because we had arrived at the dealership as the service drive was closing. I will also add that Street VW not only has a friendly, knowledgeable group of people working there but they have wonderful customer service and wonderful facilities too. The waiting area at Street VW is nicer, cleaner, has more amenities and a larger array of food and beverage than our local Mercedes Dealership. I have worked as a finance manger at 7 luxury Car dealerships (Mercedes and BMW dealers) Street VW has a nicer and cleaner service department hands down than any Luxury dealer I’ve been to and this is coming from a car guy. They have a waiting area with better amenities, and better array of food and beverage than any BMW or Mercedes Dealer. More

Joel Leimer went above and beyond what I expected when I went in and bought my Volkswagen Beetle. The windshield wipers didn’t work and he got me in and actually gave a loaner to help out when they couldn’t went in and bought my Volkswagen Beetle. The windshield wipers didn’t work and he got me in and actually gave a loaner to help out when they couldn’t get my car in quickly, totally unexpected. When I picked up my car, I had a full tank of gas, also totally unexpected. It was a great experience all around. More

My wife and I had the opportunity to utilize the services of Street VW this past weekend (May 22nd, 2021). We were coming back from a long roadtrip from the Grand Canyon and needed our brakes serviced. We li of Street VW this past weekend (May 22nd, 2021). We were coming back from a long roadtrip from the Grand Canyon and needed our brakes serviced. We live in Chicago and since we were hundreds of miles from home, the repair couldn't wait another day. Thankfully, your talented repair staff was more than willing to help us out of a bind. Not only was the service process quick, but we truly felt that we were being cared for, from the transparent diagnostic to the snacks and drinks available in the waiting area. We would also like to offer a special thank you to Marcy Salazar our service advisor, who took our initial call and proceeded to guide us through the repair process. Marcy treated us with compassion and respect and made it her mission to get us back on the road. To be quite honest, we did not expect this kind of communication, service and empathy from a car dealership. If we were locals, we would surely bring all our car needs to Street VW. More

Great experience and very helpful. I walked away with what I wanted for a good price. If you need a good used car this is the place to go, I would Highly recommend! what I wanted for a good price. If you need a good used car this is the place to go, I would Highly recommend! More

These guys are great and earned the #1 spot. I had a blown turbo still covered under warranty , and took it to a dealership an hour and a half from me. After waiting 5 days to finally look at it, concl blown turbo still covered under warranty , and took it to a dealership an hour and a half from me. After waiting 5 days to finally look at it, concluded it was an electrical problem. Tech said there was nothing wrong with the turbo and wanted to change out the coil and plugs. Didn’t bother to extensively look at the turbo. They were not listening to what I had told them. Fuming, I picked up my car and and headed to Street VW. I had read reviews on Street and figured they’d be worth another hour and a half drive from the prior dealership. In total, 3 hours from my house. Called And spoke with Josh in service to let him know what the issue was. He listened to every word I said, which I couldn’t say for the prior dealership . Two days later he called me and told me they diagnosed the same as the prior dealership, but as they had listened to me, looked at the turbo and found it was locked up. 5 days later, the car was fixed and ready to go, as Colby had called me. These guys were willing to listen to me the customer. They were worth the drive. I recommended Street VW to all my family and friends that own VW’s. More

In your dealership a few times. Hanna is so nice. Keep up the good work I am hoping to be a shuttle driver in a few weeks. Getting my second vaccine the first of this week. up the good work I am hoping to be a shuttle driver in a few weeks. Getting my second vaccine the first of this week. More

I brought my car in for the 30-day check up and Fernando and Joel went above and beyond to accommodate my every need! They provided transportation to and from the dealership and even went so far as to offer and Joel went above and beyond to accommodate my every need! They provided transportation to and from the dealership and even went so far as to offer lunch. I had a great experience at this location today. More

If you take your car to service I highly recommend this guy right here. He knows his stuff, he’ll get you taken care of. One of the best customer service I’ve ever had. He’s real friendly and honest he wil guy right here. He knows his stuff, he’ll get you taken care of. One of the best customer service I’ve ever had. He’s real friendly and honest he will definitely go above and beyond to get you right this guy is the real deal. More