Vann York Subaru

Bought my third new Subaru from them last year. Great sales / service EXCEPT Candace in service. She ALMOST cost them not only service on my last one but a new sale until others stepped. in. I do N Great sales / service EXCEPT Candace in service. She ALMOST cost them not only service on my last one but a new sale until others stepped. in. I do NOT understand why she is still there. The only person I've dealt with that was rude, inconsiderate and horrible at her job. Everyone else is great. Just avoid her completely and you'll be fine. More

Last week, my wife’s check engine light came on so she went online and scheduled an appointment (scheduled on Tuesday night for Wednesday morning). We took the car, dropped it off at 9am and they said th went online and scheduled an appointment (scheduled on Tuesday night for Wednesday morning). We took the car, dropped it off at 9am and they said the code being thrown (which we had already researched and knew to be the purge pump) was normal for this year make/model. We left the car and didn’t hear anything all day. At 4:30, we called and was told they were smoke testing the car to find the problem, and they were having trouble doing so. The technician said we’d get a call back from the lady handling the service department stuff (can’t remember her name). After another hour of not hearing anything and realizing the internet said they were going to close soon, we called back to find that the service department was closed - yet no one called us, so we didn’t know what we were supposed to do considering we didn’t plan on being without our car for a prolonged period. The following morning I called at 8:30 or so and spoke to the lady at the service department. I mentioned us never being called before they close as we were told they would (and would seem to be standard practice) and she made the comment “well you did make the appointment the night before.” Makes zero sense though, if there are appointments then you should be able to do the work. She then said they’d were trying to diagnose the problem (which I reminded her of the code and purge pump) and she said they hadn’t determined that yet. The conversation ended with “if that’s the problem, the part is on national back order and we don’t know when we’ll get it. My wife got a call a few hours later that the problem was in fact the purge pump and one would be delivered to the dealership in 2 business days. National shortage, huh? They ended up replacing the part the next week and all was well. Needless to say, after the smart-elic staff and lack of communication, we will not be using them ever again and highly recommend you don’t either. More

I purchased a vehicle from this dealership and can't say enough good things about them. The sales associate, Marco, was a very friendly gentleman who never pressured me to make a decision, nor did the Finan enough good things about them. The sales associate, Marco, was a very friendly gentleman who never pressured me to make a decision, nor did the Finance director Brandon when we signed the final paperwork.. Marco answered every question I had, and explained everything I needed to know about all the "new-fangled" electronics on the vehicle. I have already told several people how happy I am with Vann York Subaru, and will continue to do so. More

i am so happy with the car i got from van yorks and the salesman was awesome , robert burris did a great job of showing me car and gettin the paperwork up so quickly ,ty so much salesman was awesome , robert burris did a great job of showing me car and gettin the paperwork up so quickly ,ty so much More

Love the dealership it’s self but Candace in the service department is very rude department is very rude More