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Subaru of Gwinnett - Service Center

Duluth, GA

4.6
1,248 Lifetime Reviews Review Dealership

1,249 Reviews of Subaru of Gwinnett - Service Center

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February 27, 2021

"Great service and appreciate the transparency. Overall..."

- lejimmyk

Great service and appreciate the transparency. Overall everyone was friendly and very detailed on what upcoming service will be needed on the next visit. Satisfied client.

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Yes
Employees Worked With
February 26, 2021

"I found myself traveling for work when my car engine..."

- JENNY17

I found myself traveling for work when my car engine lights turned off. Lucky for me when I pulled off the interstate I was only 2 miles from Subaru of Gwinnett. It was my first time there, but they fit me in, fixed the problem, and were very helpful. Great waiting areas with lots of space to get work done while you wait.

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Yes
Employees Worked With
February 25, 2021

"My service advisor, Juan Urrego, explained needed repairs..."

- LSG2GA

My service advisor, Juan Urrego, explained needed repairs and fixes, including what I could postpone. He was very personable and went out of his way to help me with next steps and repairs. I enjoyed working with him and will certainly ask for his assistance in the future.

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Yes
Employees Worked With
Juan Urrego, Service Department
Feb 27, 2021 -

Subaru of Gwinnett responded

Hello, thank you so much for your feedback! Juan will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

February 24, 2021

"Every member of the team was kind, , and helpful. My only..."

- SASHA

Every member of the team was kind, , and helpful. My only wish is that the social distance and mask policy was enforced, which i understand is difficult.

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Yes
Employees Worked With
February 24, 2021

"My 2nd Forester with this dealer. Service rep Issa is..."

- RDCORE508

My 2nd Forester with this dealer. Service rep Issa is still enthusiastic, helpful -- knows everything about my car. The dealership reminded me by email to give my comments about their service and, here, I'd like to remind sales manager Jennifer that she said she would contact me by email about our conversation re Subaru service. Thanks.

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Yes
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Feb 25, 2021 -

Subaru of Gwinnett responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Subaru of Gwinnett! We hope you continue to choose us for all your automotive needs! Take care!

February 22, 2021

"All went great with the oil change and oil pan..."

- JULIE.EVANS

All went great with the oil change and oil pan replacement - however, John advised our advisor that the driver door black seal is not glued in and to please correct this. It did not get glued in place. Thanks, Julie

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Yes
Employees Worked With
not sure ....
Feb 23, 2021 -

Subaru of Gwinnett responded

Julie, we really appreciate your feedback! We hope to be of service to you again! Take care!

February 20, 2021

"Thank you very much for the great service I had at your..."

- GOSHANBU

Thank you very much for the great service I had at your place. It was real pleasure . Your mechanics identified the problem I had with my car.

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Yes
Feb 22, 2021 -

Subaru of Gwinnett responded

Hi! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

February 19, 2021

"The person in charge was on hand the customer service are..."

- DICHNGUYEN

The person in charge was on hand the customer service are nice and ready to help.They found an oil leak and change the defect part for me without charge. The services are thorough, complete and very good

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Recommend Dealer
Yes
Employees Worked With
Shawn
Feb 21, 2021 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 19, 2021

"I appreciate the service I get with this dealership...."

- georgiaskeeter

I appreciate the service I get with this dealership. Everyone is so nice and make sure they take care of their customers. I appreciate the service department having my window deflectors on hand yesterday and was able to apply them while I waited. They are beautiful and I am so pleased with the service and quickness I received.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Juan Urrego and Drew ?
Feb 21, 2021 -

Subaru of Gwinnett responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We are always more than happy to assist you if anything else comes up. Take care!

February 19, 2021

"Always professional! Quick and thorough service. Friendly..."

- Amandaellis

Always professional! Quick and thorough service. Friendly and leaves my car beautiful and clean! I can’t wait for the next time. I look forward to my service appointments.

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Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
Feb 21, 2021 -

Subaru of Gwinnett responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!

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