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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,124 Reviews
Call Service Center (678) 921-3925

3,124 Reviews of Subaru of Gwinnett - Service Center

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June 30, 2023

The reason for 4 star is that when I arrived for my 3:00 appointment, i pulled in behind a car entering at same time. I sat for almost 20 min without anyone just acknowledging I was there. More

by GOLDENJNB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Subaru of Gwinnett responded

Hello, we appreciate you taking the time to leave us this feedback. Please reach out to Michael Gallardo at mgallardo@subaruofgwinnett.com, when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

June 29, 2023

This is a really good dealership with excellent customer service. Good communication from the service tech. More

by PEGILCHRIST
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
I don't remember his name.
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Sep 28, 2023 -

Subaru of Gwinnett responded

Hi, thank you so much for your positive comments about Subaru of Gwinnett! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 28, 2023

Representatives in service department are knowledgeable, courteous, and efficient. They are among the best I have seen at a dealership. They always keep me informed during the service visit. More

by Almand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen
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Sep 28, 2023 -

Subaru of Gwinnett responded

Hi Almand, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 28, 2023

I was very disappointed in the length of wait time. And then to be told I would have to take a loaner home and pick up the next day. More

by KAT
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Issa
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Sep 28, 2023 -

Subaru of Gwinnett responded

Hello and thank you for your feedback about your most recent service experience. It looks like there is more to discuss and if you would be willing, we would like to try and turn your experience around. My name is Michael Gallardo, I am the new service manager here at Subaru of Gwinnett, please email mgallardo@subaruofgwinnett.com or call at 678-584-7260. It is our goal to provide excellent customer service and earn your recommendations to your family and friends, please give us the opportunity to make this better.

June 28, 2023

Communicate well and got my oil change completed quickly. Waiting area is the very best. More

by GMAULDING
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hailey Armour
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Sep 28, 2023 -

Subaru of Gwinnett responded

Hi, thank you so much for your positive comments about Subaru of Gwinnett! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 26, 2023

Friendly, professional staff. Subaru of Gwinnett always does excellent service when I bring my car in. More

by DFORMAN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 26, 2023

My experience with this dealership has always been good. the service staff is very helpful. More

by NM and Family
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jill Thurston, John Anderson
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June 25, 2023

Prompt, got my. Ejicle I’m at the appointed time. Answered all questions Kept me informed as to the progress of repairs. We’re help full and courteous at pick More

by TPWESTERMAN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Issa
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June 25, 2023

Jeff listened to my concerns and assured me that there were no issues. I was a bit confused on which lane to enter but there was some one outside to help with that More

by BALBRY42
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 25, 2023

We were extremely impressed with the service and the technician's knowledge! The staff is so friendly and they make you feel like a valued customer. We will be back!!! More

by Cresswind123!
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
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