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3,124 Reviews of Subaru of Gwinnett - Service Center
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Verified Customer
June 24, 2023
We love Subaru of Gwinnett! John was wonderful to work with! We are lifelong customers, hands down! Thank you for continued excellent customer service. John was wonderful to work with! We are lifelong customers, hands down! Thank you for continued excellent customer service. More
by INDIGO1974
Employees Worked With
John Anderson
June 24, 2023
My service support, technician and the dealership were helpful, understanding and professional in every way. My only issue is that the person making my appointment didn’t fully appreciate the time the dia helpful, understanding and professional in every way. My only issue is that the person making my appointment didn’t fully appreciate the time the diagnostics would take which was confusing. More
by BEINGMHT
Employees Worked With
John Anderson
June 24, 2023
Started out fine but they checked the battery and said it was fine, when they found out I had a code for the battery law suit, then they told me my battery failed and my pro-rated cost would be $44.95 to rep was fine, when they found out I had a code for the battery law suit, then they told me my battery failed and my pro-rated cost would be $44.95 to replace it. **I was charged $49.50!** Also I was charged $3.50 to refill my washer solvent fluid. I could have bought an entire container for that price. I believe that service used to be free. The price for oil change is OUTRGEOUS! Randy does not know how to deal with people. Tuan was great, he was extremely nice - he was unable to tell me why my battery passed the test and then failed the test. No explanation for that at all. I've stayed with SOG because of Kyle Formella and Lance Wilhite. Now that Kyle is gone it might be time to look for another place to service my Subaru. More
by InfrontOutback
Employees Worked With
Other Employees :
the male receptionist is very pleasant - I think his name is Nick., Jill Thurston
June 23, 2023
The experience in the new building was great! Clean, spacious and accessible power was plentiful! My service person kept me updated and got me on my way in an acceptable time. The service request Clean, spacious and accessible power was plentiful! My service person kept me updated and got me on my way in an acceptable time. The service requested and then the service added was successful and I always appreciate the complimentary carwash! More
by JABENDER77
Employees Worked With
Hailey Armour
June 22, 2023
Love this place! Bought my first car here and will choose this place again when the time comes to purchase my next vehicle. Bought my first car here and will choose this place again when the time comes to purchase my next vehicle. More
by MCARLSON
Employees Worked With
June 22, 2023
Poor service, worst part is that they don’t want to listen to the customers. Service advisors are just clerks with no functional and technical expertise listen to the customers. Service advisors are just clerks with no functional and technical expertise More
by PS
Employees Worked With
Michael Militello, Hailey Armour
