Subaru of Sherman Oaks

Negligence. Dishonest behavior. Does not stand behind product or support customer they just sell and move on and hope to wear you down. Happy to provide all docu Dishonest behavior. Does not stand behind product or support customer they just sell and move on and hope to wear you down. Happy to provide all documentary support of communications with Subaru and proof of what is written in this review. MY experience with Subaru and Subaru Sherman Oaks- Bought NEW 2024 $38,000 Outback Onyx on 9/4/23 at this dealership. Payment was cash and trade in of my 2018 Crosstrek. At 1400 miles (6 weeks after purchase), eyesight safety equipment failed, literally just turned off. The Eyesight system is advertised heavily EVERYWHERE by Subaru. What Subaru does not disclose (actually keeps hush hush) is that the 2023 and 2024 models have a new generation of equipment made by a different manufacturer. The 2023 and 2024 models are subject to Safety system failures. This means all the safety enhancements advertised on Subaru.com and in dealership marketing material - collision braking, lane change warnings et al - are likely to just fail to work when you are driving the car. No recall has been instituted and the dealership does not disclose this when you buy or are looking to buy. I was asked to bring the car back 3 times, the last being the 'full and final' fix declared certain to fix the problem by dealership and Subaru Corporate. Sadly it did not. Dealership and Corporate want to keep repairing. Asked to provide exactly what they plan to do to the car after what was allegedly a full and final fix - results in SILENCE. Asked how many repair attempts they think is fair before I ask them to buy back or replace vehicle under Lemon Law state statutes - THEY ARE SILENT. I ask them to work with me one on one to buy back the car or replace with a NON DEFECTIVE car- as they should in the case of failure at 1400 miles - results in SILENCE. Demand letter went to Subaru Sherman Oaks to ether buy back or replace the defective NEW car - THEY ARE SILENT. Offered 10 videos and screen shots showing the system not working between 12/20/23 3rd repair and today - THEY ARE SILENT. Dealership claims they need car to show the default when it is in their possession to see it - but return the car in less than 24 hours claiming it didn't do it on their test drive so it is cured!. Standup behavior, no? Brand NEW CAR off the lot which is now worthless. $38,000 spent and the dealership buries their head in the sand? Bottom line - Legal action against Subaru and dealer in process under CA Lemon Law. I am very sad to report this experience as there are a few good folks there at the dealership- unfortunately not enough! Very sad day! Please let me know if you need to see any paperwork supporting this review. Happy to provide. More

I do not recommend that you gamble on Subaru Sherman Oaks' service department. Each time I have gone here I've been left with an unresolved problem. Their staff are welcoming, but each time I’ve been Oaks' service department. Each time I have gone here I've been left with an unresolved problem. Their staff are welcoming, but each time I’ve been there in the last few years has been disappointing, and I now have a terrible problem they caused directly, one that others have complained about also. I’ve had all services since I bought the car, including oil changes, done here. The technician used an air wrench on the oil drain plug, something every professional, certified mechanic is trained not to do, and over-tightened the plug and rounded the bolt head. He may also have cross-threaded it. Now the car is due for it’s oil change but the oil drain plug is not removable because of the service department’s negligence. The warning against using an air tool on that plug is so universal, and so easy for even those not mechanically inclined to understand, that the only explanation is management’s implementation and approval of the forbidden use of an air tool. They say one thing (speaking down to me with overused generalizations, charging a deductible on my warranty, but not doing any work, or I have to bring the car back). This is a major problem to fix. Subaru Sherman Oaks should be ashamed of this kind of thing. Don't have your car serviced here. More

No friction, no hassles.Just wonderful service. Once again great service great people.Thank you like always for making my service on my 2016 STI a wonderful experience.Your the best.Highly recommend Once again great service great people.Thank you like always for making my service on my 2016 STI a wonderful experience.Your the best.Highly recommend. More

Excellent Service My '17 Subaru STI was having some issues, so I brought it in to Subaru Sherman Oaks to have it looked at. My service advisor was Scott Smith. He was v My '17 Subaru STI was having some issues, so I brought it in to Subaru Sherman Oaks to have it looked at. My service advisor was Scott Smith. He was very friendly and made the whole process run smoothly from start to finish. Scott immediately had me take one of the lead techs out for a test drive so that we could start identify the issues being had with the transmission. I had to leave the car there overnight for further inspection, and was provided with a loaner vehicle the next day once they decided they needed to open up the transmission and look inside. Throughout the two weeks my car was at Subaru Sherman Oaks (they are very busy due to the recent closure of Santa Clarita Subaru, so be prepared to wait), Scott would send me updates by text message almost every other day about exactly what stage they were in the process of fixing my car. They ended up replacing the pressure plate and throwout bearing, as well as the 4th gear synchro. I was also having issue with the car hesitating to start in the mornings, which they attributed to a bad battery, which was also replaced. They even replaced my shifter boot because some of the stitching on it had come loose. All of this was covered under warranty. My car feels so much better to drive now, and I am very glad I took it here, especially while it was still under warranty. Good service is very hard to come by, especially at commercial car dealerships; however, Scott at Subaru of Sherman Oaks was excellent. I highly recommend getting him as your service advisor, especially for major repairs, as it may be a hit or miss when it comes to other advisors. More

Incompetence, Upselling, Untrustworthiness “Per customer request”—not true! I was told several things were needed to be done, like new filters and fluids, so I had them done. General service wa “Per customer request”—not true! I was told several things were needed to be done, like new filters and fluids, so I had them done. General service was therefore $1,200. My car-savvy friends laughed at me later. Worse still, my car immediately after began having all sorts of other problems with warning lights going on, etc. when I returned a few days later, they tried to sell me new tires before my car’s issue was even identified. I don’t trust this place and regret giving them a chance. I’m writing this as I wait, wait, wait too long to pay for a mistake they are probably responsible for, either intentionally to make another $100, or through incompetence More

2017 Outback Purchase Wife had been looking at Outbacks for several years and decided to get a limited model. She got an email from certified Subaru deals and saw some top Wife had been looking at Outbacks for several years and decided to get a limited model. She got an email from certified Subaru deals and saw some top of the line used Touring models from Subaru dealers in Bakersfield, Sherman Oaks and Puente Hills, all with less than 4000 miles. I stopped by Sherman Oaks Subaru and spoke with Jaime. He told me they rock bottom prices on used vehicles so no haggle. I was not interested in the used Touring. He then told me about 4 new 2017 Touring Outbacks in stock that they need to move. He gave me OTD quotes and he stuck with that when my wife and I returned four days later to look at the car. Let me just say that with tax and license the OTD price was still way below the sticker price. More

Bait and Switch Do not use this dealership!!! I had made an appointment at 10:30 am today to test drive and purchase an Outback 2017 pre owned touring 3.5R and had Do not use this dealership!!! I had made an appointment at 10:30 am today to test drive and purchase an Outback 2017 pre owned touring 3.5R and had received a confirmation. When I arrived I was informed the car was sold the night before. I was not notified before driving 3 hours round trip in LA traffic to this dealership. The salesman I was instructed to contact, Logan Clark, was not available. A different sales representative wanted to sell us a new Outback at a much higher price and was not negotiable. This dealership is unreputable and I question the legality of their sales practice. I will never return to this dealership More

incompetent technicians Took my car in for a fix for a recall. On top of taking 6 weeks to repair, my car stared burning oil and smoking after I got it back. Took it to a dif Took my car in for a fix for a recall. On top of taking 6 weeks to repair, my car stared burning oil and smoking after I got it back. Took it to a different service center and found out I was missing $500 in parts. More