Suburban Chevrolet Cadillac of Ann Arbor

Working with the service and sales at Suburban has been excellent. They have responded to all requests that I have made. excellent. They have responded to all requests that I have made. More

I never purchased the vehicle (Chrysler 300) from this dealership came to found out they were in another state. I had Cash to make this purchase. dealership came to found out they were in another state. I had Cash to make this purchase. More

The person we were corresponding with wasn't even on site. They were making appointments from another location telling us to ask for a person that wasn't even at that location. So when we showed up for site. They were making appointments from another location telling us to ask for a person that wasn't even at that location. So when we showed up for our appointment nobody even knew we were coming. Then ultimately we were told the car we were coming to see already had paperwork started on it with another customer. More

They seem to have been understaffed with service. I took my car here for my tire reading low and said they couldn't find anything. Took it to dexter chevy instead and sure enough they found a nail I took my car here for my tire reading low and said they couldn't find anything. Took it to dexter chevy instead and sure enough they found a nail in my tire. They missed an obvious fix which leads me to believe they are understaffed or rush their technicians, as well. More

The walk-in service on Fridays worked great for my first oil change of my new Equinox. The service representie is very friendly and professional. Nice waiting room or shuttle bus. Quick and quality service. oil change of my new Equinox. The service representie is very friendly and professional. Nice waiting room or shuttle bus. Quick and quality service. Highly recommend and will come again More

Very professional but clear goal: we exist to sell cars. If you are here to buy TODAY we're here to serve you. If you are here to buy TODAY we're here to serve you. More

Very poor first impressions with the van I was testing driving having a flat tire and near dead battery (it needed to be jumped). The sales person Chris Orr was not helpful and was not willing to own his driving having a flat tire and near dead battery (it needed to be jumped). The sales person Chris Orr was not helpful and was not willing to own his issues with obvious problems not disclosed online like a door not working. The van had many small details that reveal a lack of detail from the mechanics. I would NOT recommend buying or using the service center. The worst experience. More

I am extremely happy with the purchase of my first car, a 2014 Jeep Cherokee! I had been looking for this specific color and model for a while and Ashton Fetters was very kind and helpful with coordinating m 2014 Jeep Cherokee! I had been looking for this specific color and model for a while and Ashton Fetters was very kind and helpful with coordinating my test drive and then with the purchase of the vehicle. The first week I had it, I noticed it making weird noises, so I brought it in and Mark Brown helped me schedule a tune-up, all for free! I'm so appreciative and would recommend this dealership to anyone. More

My 1 star review is for my purchase with the sales team in 2022. Terry Olson, and I believe Ian, as well as the finance manager were helpful. This dealership had stock when my family urgently needed a vehi in 2022. Terry Olson, and I believe Ian, as well as the finance manager were helpful. This dealership had stock when my family urgently needed a vehicle and nowhere else did. I would have easily given more stars, but the service department ruined everything else. The primary issue is they have horrible communication skills. I have waited, in the service department for hours -because they quoted me hours- when my car was already complete, and no one called or came to the waiting area to announce it was ready. That sort of thing is hit or miss, sometimes they’re on top of it. They don’t seem to be prepared for shuttle service versus demand. When asked for shuttle, the driver was doing a parts run to Novi; I had to inconvenience family to pick me up. When asked for a loaner, “we don’t do loaners.” What? Really? Most recently, I brought my vehicle in for standard mileage service, oil and rotation, plus two other concerns. One of which was handled. The other, after two days, could not be replicated, but upon driving away, it was certainly still there. Two days later, I experienced major failures on my 2023 model vehicle. The next day without an appointment I dropped it off. I heard the manager say it would get looked at that day, and then got denied a loaner vehicle again because they “didn’t have any.” This time the shuttle was available. 
Two and half days passed and never got an update. 3.5 days I finally got through on the phone to be told they lost power 24 hours ago after a storm. One week later MyVehicle app showed me the car had hadn’t moved in as much time, much less been turned on. I showed up to move my vehicle to another service center. The service manager told me the car had already begun work, the part was ordered, but without power, they hadn’t been able to work on it and promised to call me the next morning. 2.5 days later, no call. I called all afternoon and no one answered. I picked up my car 10 days after dropping it off to take it to another dealership service center. I called them, and they already set my expectations for a timeline without even having my car. More