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Suburban Chevrolet - Service Center

Eden Prairie, MN

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1,170 Reviews

1,170 Reviews of Suburban Chevrolet - Service Center

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October 27, 2017

Oil change and warranty work on lane assist Shuttle service was convenient and timely. The lane assist is now working as designed. All was covered under warranty so I had no out of pocket cost More

by skerzman34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
Oct 31, 2017 -

Suburban Chevrolet responded

Thank you for your review. We look forward to seeing you again!

October 26, 2017

Oil change Service was fine, first they had trouble locating my appt in the computer system? A note should pop up that we purchased our tires from you so the rot More

by RDAMIANR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
. .
Oct 27, 2017 -

Suburban Chevrolet responded

We are very sorry to hear about your experience. A positive customer experience is our number one priority. Please reach out to us at 952.947.5404 to discuss this matter in more detail. Thank you, Reid Willemsen Service Manager

October 23, 2017

Great Service Tim was extremely helpful in breaking down the issues with my car, and super easy to work with! He made it clear to me what I needed to get fixed righ More

by CHRIS.HALL221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Oct 23, 2017 -

Suburban Chevrolet responded

Thank you so much for your review, Chris! We are happy we could be of service!

October 23, 2017

Very happy with service I was totally satisfied with my visit. It was all done in a timely manner. I would recommend your dealership to other people as well. More

by BROCKCC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Willemsen
Oct 24, 2017 -

Suburban Chevrolet responded

We appreciate the kind words and the feedback! Thanks for being a part of the Suburban Chevrolet family!

October 20, 2017

Awesome Thanks to all the guys that helped me get the rotors done on my car. And the sales guy that was awesome! Also to the guy that recommended that I see a More

by jwick0012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve , Gene Leppala
Oct 23, 2017 -

Suburban Chevrolet responded

Thank you so much for this great feedback! We look forward to seeing you again!

October 19, 2017

Great experience My service advisor was one of the best I have had. Completely statisfied with the entire experience. I have owned many cars and the service was top n More

by STF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Peifer
Oct 20, 2017 -

Suburban Chevrolet responded

Thank you so much for your kind words! We hope to see you again!

October 18, 2017

Good service, bad coffee, no 🍪 cookies!! Service was good, reasonable cost with discount. But, all,of the other car dealers I’ve be n associated with have a much better waiting room. They hav More

by Juanita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Willemsen
Oct 19, 2017 -

Suburban Chevrolet responded

Juanita, thank you so much for your review! We are happy you had a good experience overall, and we appreciate your feedback on our waiting area. We'll keep these improvements in mind to work towards making our customers more comfortable while they wait.

October 16, 2017

Need to execute better Dropped off car at 7:30 in the morning. Got a call to pick up car at 3:45. When I got to the dealership it wasn't ready and I had to wait 30 mins. Man More

by JON.MICHELIZZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Haeg, Jason Wenge
Oct 18, 2017 -

Suburban Chevrolet responded

Thank you for bringing this issue to our attention, Jon. We apologize for any inconvenience this issue caused you. It is always our goal for all of our customers to leave our dealership happy. If you could, please reach out to us at 952.947.5404 to discuss this matter in more detail. Thank you, Reid Willemsen Service Manager

October 14, 2017

Poor service Unable to make new key with a remote after I had placed several calls arranging this and drove to the dealership to get it made. More

by MBMAKRES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
billy
Oct 16, 2017 -

Suburban Chevrolet responded

Thank you for your important feedback. We'd love to talk with you further about your experience. Please give us a call at 952.947.5404.

October 13, 2017

Service on my 2008 Duramax. Steve and Billy in service are g The guy at service desk explain everything very well and I’m convinced they actually care about me as a person. I trust them even after spending $8000 More

by rkramer1317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy at service desk. Steve Belzer at service desk. , Patrick Mahony
Oct 16, 2017 -

Suburban Chevrolet responded

Thank you for your feedback! We're happy to have you as a customer at Suburban Chevrolet!

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