Suburban Chevrolet - Service Center

Went in for an oil change on my vehicle and they were polite, efficient and got it done quickly. polite, efficient and got it done quickly. More

The best service ever. I will be back. They got vehicle done in a fast and incredible timing. done in a fast and incredible timing. More

Nate in the Service department was very polite. Every time I get the oil changed in my Chevy Trax, they are courteous and quite helpful. time I get the oil changed in my Chevy Trax, they are courteous and quite helpful. More

Everything about my visit was good, except the price...$20 to rotate tires in addition to the cost of the oil change? Now if you had at least vacuumed the drivers side of my vehicle I'd give 5 st price...$20 to rotate tires in addition to the cost of the oil change? Now if you had at least vacuumed the drivers side of my vehicle I'd give 5 stars all across. More

I recently purchased a 2016 Camero SS, 7/30/20 from this place. At first I thought this is great. They even touched up what we saw to just be a few cosmetic issues with the rims all until I started driving place. At first I thought this is great. They even touched up what we saw to just be a few cosmetic issues with the rims all until I started driving it back home to Fayetteville, AR. On the way home it started vibrating some and I noticed it shifting hard. I called the salesman who sold me, Steven Degraffenried, the vehicle and he told me to take it by a Chevy dealership and have them check it out since it was still under warranty. So within a couple of days of having it I took it to George Nunnanly Chevrolet in Bentonville, AR. After a day or so I go and pick up the car where they informed me they flushed the transmission fluid but also said that the vibration was due to two bent rims, one on the front driver’s side and one on the rear passenger side. The service manager says I’ll make sure it’s all on the ticket so they can see. So, I call Steven once again and after a heated discussion and him trying to weasel his way out of doing anything he transfers me to Ron. After words with Ron which was once again a tap dance around trying to do the right thing he tells me to bring the car back so they can have their people look at it because they don’t trust this other Chevrolet dealership. We take off work once again, not getting paid for the day of course, and drive over 97 miles to Suburban Chevrolet they take the it back and after a while they bring the car up front and say “You’re good to go.” We had to ask what did y’all do to it? They said oh it was just out of line and the rims aren’t bent so we aligned it. So we ask for a ticket detailing what they did. With the massive amounts of weights on the rims now and the car still vibrating we decided within minutes that we were going to take it to a third party. On the way back Steven called and asked how’s it drive? At that point I inform him that I’ll be taking it to somewhere else to get it checked out and you could here it in his voice the sound of I know there’s about to be a problem we’re caught. I took it to a tire shop, Tire Tracks, to look at the rims. They then confirmed everything George Nunnanly had said and in addition informed me that one of the tires had a “hop” and heavy wear on the inside due to the state of the rims. So at this point it’s confirmed that not only did they sale me a car with bent rims and sub standard tires and immediate transmission issues despite the car supposedly going through this rigorous 100 plus point inspection, yeah right, but when confronted with their mistake they lied and tried weaseling their way out of it making their customer drive what ultimately could’ve have been an unsafe car. I had to contact a guy named Brian who was the service manager whose name I had to get off a survey they sent after they lied the first time. Once again it was not an easy conversation despite two different documented sources saying the exact same thing. We were even looking at lawyers and we let them know it. Rather than expediting the process by ordering two new rims and replacing the tire they insisted on searching around for a while until they found some used ones. Today I drive back 97 miles once again missing work, costing me money once again to Claremore, OK. They do put two rims on the vehicle. Not once did the salesperson come out and apologize for their mistakes or for them lying. Also they did nothing to the tire, but it’s certified right? Certification means nothing with these people. They do not stand behind what they sale and they will flat out lie and try to cover up anything that will cost them a penny if they can rather than conducting business ethically. I’m writing this in hopes of helping the next person that comes along looking for a vehicle so hopefully you don’t have the same problems by avoiding this place all together. I will be posting reviews through other sites as well along with pictures of the service records to serve irrefutable proof chronicling the deceitful, dishonest dealings of Suburban Chevrolet on any site that will allow it. More

Great job servicing my truck They did an excellent job taking care of my needs even when I was from out of town. They were polite and courteous. I would go back for services aga They did an excellent job taking care of my needs even when I was from out of town. They were polite and courteous. I would go back for services again More

Terrible place to do business I wish that I had not bought my car there or taken it to their service department! No one seems to know what they are doing! I wish that I had not bought my car there or taken it to their service department! No one seems to know what they are doing! More