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Suburban Chrysler Dodge Jeep RAM of Ann Arbor - Service Center

4.4

30 Lifetime Service Reviews

3900 Jackson Rd, Ann Arbor, Michigan 48103

30 Reviews of Suburban Chrysler Dodge Jeep RAM - Service Center

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October 28, 2018

"Ignored for nine days"

- Unsatisfied1

I'm giving one star because I can't give a zero. My Dodge work truck broke down and I had it towed to Suburban. after talking to the service manager. It is a diesel and I was told their only diesel mechanic had two trucks to do first. I was patient for four days and then called. I was told he still had two jobs to do first. Around noon on the sixth day I received a text that said my truck should be in the shop and that I should have a diagnosis later that night or the next day. The next day I received the same text. Now it slid into another weekend and I drove the 200 miles round-trip to get some paperwork from the console . The truck was right where it was left when the tow truck dropped it off After the weekend on day nine I called and got the same line from the service department. I wasn't earning a paycheck with my truck broke down and felt like I was being ignored. Fed up, I called Advanced Automotive and Transmission right next door and had it towed for a second time. They had it in and out in a couple of days after diagnosing it as a bad fuel pump. Found a few small problems that they took care of while it was on the rack. Great work and friendly service people who sounded like they knew what they were actually talking to me about. Save yourself time and trouble and an additional tow charge and go somewhere else. PS: I got really concerned after I checked Suburban's service reviews online.

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Recommend Dealer
No
Employees Worked With
Larry Robillard
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Robert Betts
October 24, 2018

"Sweet Sawyer"

- Kate80

Friendly staff, quick service and I got to meet sweet Sawyer when I stopped in. Would recommend this dealership to family and friends! 5 Stars!

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Recommend Dealer
Yes
Employees Worked With
Sawyer Preston
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 09, 2018

"Best in Ann Arbor"

- Ramguy21

I've dealt with Larry multiple times now getting service on my Ram. He really knows how to make the process effortless. Customer service it seems these days is lacking at least in my experience. He is very knowledgeable and proficient and is always willing to go the extra mile. It's good to know that I have one less thing to worry about knowing that my vehicle and its care are in good hands with Larry and the folks at Suburban. Thanks again

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Recommend Dealer
Yes
Employees Worked With
Larry Robillard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 26, 2018 -

Suburban Chrysler Dodge Jeep RAM of Ann Arbor responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Chrysler Dodge Jeep Ram of Ann Arbor! Thanks again for the great review!

September 21, 2018

"World class service "

- Carl Carlton

Service department was outstanding! Larry went above and beyond and exceeded my expectations. Very professional staff! I would definitely recommend everyone to Suburban of Ann Arbor.

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Recommend Dealer
Yes
Employees Worked With
Carrie Watts
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ilir Lako
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Larry Robillard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 10, 2018

"ILIR is the greatest service manager ever!"

- Duncan Family

This is going to sound fake, but rest assured this is a real review! ILIR bent over backwards to help out our family. To make a long story short, our issue do too an aftermarket installation shouldn't have been covered under warranty and was going to cost us an extreme amount of money. ILIR personally called Chrysler (told them our unfortunate issue, and unfortunate personal issue) and Chrysler agreed to pay 100% of the repairs and rental! Anyone else would've billed us accordingly, but he took it upon himself to try and get it worked out. We will forever take our cars to Suburban Chrysler, and will now ONLY buy our cars through Suburban Chrysler! Thank you oh so much ILIR.

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Recommend Dealer
Yes
Employees Worked With
Ilir Lako
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Johnathan Williams
Jul 13, 2018 -

Suburban Chrysler Dodge Jeep RAM of Ann Arbor responded

Thank you for taking the time to give us positive feedback. It has been a pleasure serving you. Quality and customer service is always our number one priority, and we’re happy to hear that Ilir exceeded your expectations. Thank you again for choosing us, we look forward to having you as one of our valued customers for many more years to come!

April 29, 2018

"Great Experience. Exceeded expectations."

- Jeepx2

New to the area and was looking for a place to service my Jeep Wrangler. The service department was fantastic! They were thorough in their inspection and honest as to what needed to be done and what could wait. I'd like to make a notable mention of Krysta of the service department, as she was great to work with, friendly, and kept me super informed as to the progress of the work being done. Can't say enough good things about her! Plan on taking both my Jeeps here from now on. Great job!!

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Recommend Dealer
Yes
Employees Worked With
Krysta Zimmerman
April 11, 2018

"Service Detail"

- Valgal80

I visited the dealership for a vehicle detail. I was so happy with the service, including getting to hug Sawyer! I have a bit of social anxiety and Sawyer was a very calming distraction for me.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sawyer Preston
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 13, 2018 -

Suburban Chrysler Dodge Jeep RAM of Ann Arbor responded

Hi there, thank you so much for your positive comments about Suburban Chrysler Dodge Jeep Ram of Ann Arbor!

March 27, 2018

"Great service"

- Satisfied customer

Ilir has always done a fantastic job taking care of my vehicles. The service and the quality of the maintenance 2 mi vehicles has been top-notch while dealing with Suburban Chrysler.

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Recommend Dealer
Yes
Employees Worked With
Ilir Lako
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 02, 2018

"Krysten was great"

- EJ's Lade

Krysta was very professional and very nice when I brought by car in for service. She understands customer service and I would recommend continuing to help her develop into whatever goals she has while working for the dealership.

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Recommend Dealer
Yes
Employees Worked With
Krysta
January 11, 2018

"Safety service in less than 1/2 hour"

- Maggie M.

At 5:30 pm I called Suburban CDJR with non-functioning windshield washers. In MI, in January, this is a safety issue pure and simple. By 6:00 pm I was able to see a service rep, who checked it out and told me all I needed was new nozzles. I could have needed all new hoses for all I knew, but he told me it was just nozzles. They had them in stock, and the rep installed them on the spot free of charge. Admittedly it was only about ten minutes, but a place with a different attitude could easily have charged me for at least 15 minutes of labor if not more. They chose not to. On the surface it may not seem like that big a deal but it tells me a lot about how they treat customers. I'm highly satisfied.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ilir Lako
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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