Caution!!! I had a HORRIBLE experience with the service department. Larry Robillard was my advisor, Robert Betts was behind the scenes backing him up. He quoted me $430 and tried invoicing over $1000 when I came to pick it up - he even threatened to hold my vehicle! His communication is horrible as well, I left voicemails with no returns and he was four days late on finishing my vehicle with NO notice. Coupled with their complete dishonesty, I’ll never go back here.
Here's what happened: I had my transfer case replaced a couple months ago, no issues until December when I had to bring it back in. It seemed related, but they said no - it's the "position sensor." They replaced this under the quoted $430 and, unbeknownst to me, ended up realizing the transfer case needed replacing. They did this under warranty. Didn't tell me until I got there.
When I came to pick it up, they said the part was covered under warranty but the labor wasn't. This isn't true at all, it's even clearly stated on every invoice that both are covered. They were trying to force me to pay the labor!
Furthermore, when I challenged why the sensor needed to be replaced (and how do I know it even did when it ended up being the TC itself), they kept giving me conflicting answers and wouldn't provide the old sensor. MI law requires they provide access to old parts when asked, they refused and said it may be in the trash.
After wasting half my day, they waived the transfer case costs (under warranty, as it should have been), and removed the part cost of the sensor since they couldn't provide the old part. The manager wasn't there so I couldn't discuss the remaining charges, I'm still waiting for his response.
Overall, everything about this experience is screaming SCAM. These are not good people.