About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Suburban Chrysler Dodge Jeep RAM of Ann Arbor - Service Center

4.5

27 Lifetime Service Reviews

3900 Jackson Rd, Ann Arbor, Michigan 48103

27 Reviews of Suburban Chrysler Dodge Jeep RAM - Service Center

Sort by Write a review
September 21, 2018

"World class service "

- Carl Carlton

Service department was outstanding! Larry went above and beyond and exceeded my expectations. Very professional staff! I would definitely recommend everyone to Suburban of Ann Arbor.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Carrie Watts
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ilir Lako
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Larry Robillard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 10, 2018

"ILIR is the greatest service manager ever!"

- Duncan Family

This is going to sound fake, but rest assured this is a real review! ILIR bent over backwards to help out our family. To make a long story short, our issue do too an aftermarket installation shouldn't have been covered under warranty and was going to cost us an extreme amount of money. ILIR personally called Chrysler (told them our unfortunate issue, and unfortunate personal issue) and Chrysler agreed to pay 100% of the repairs and rental! Anyone else would've billed us accordingly, but he took it upon himself to try and get it worked out. We will forever take our cars to Suburban Chrysler, and will now ONLY buy our cars through Suburban Chrysler! Thank you oh so much ILIR.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ilir Lako
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Johnathan Williams
Jul 13, 2018 -

Suburban Chrysler Dodge Jeep RAM of Ann Arbor responded

Thank you for taking the time to give us positive feedback. It has been a pleasure serving you. Quality and customer service is always our number one priority, and we’re happy to hear that Ilir exceeded your expectations. Thank you again for choosing us, we look forward to having you as one of our valued customers for many more years to come!

April 29, 2018

"Great Experience. Exceeded expectations."

- Jeepx2

New to the area and was looking for a place to service my Jeep Wrangler. The service department was fantastic! They were thorough in their inspection and honest as to what needed to be done and what could wait. I'd like to make a notable mention of Krysta of the service department, as she was great to work with, friendly, and kept me super informed as to the progress of the work being done. Can't say enough good things about her! Plan on taking both my Jeeps here from now on. Great job!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Krysta Zimmerman
April 11, 2018

"Service Detail"

- Valgal80

I visited the dealership for a vehicle detail. I was so happy with the service, including getting to hug Sawyer! I have a bit of social anxiety and Sawyer was a very calming distraction for me.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sawyer Preston
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 13, 2018 -

Suburban Chrysler Dodge Jeep RAM of Ann Arbor responded

Hi there, thank you so much for your positive comments about Suburban Chrysler Dodge Jeep Ram of Ann Arbor!

March 27, 2018

"Great service"

- Satisfied customer

Ilir has always done a fantastic job taking care of my vehicles. The service and the quality of the maintenance 2 mi vehicles has been top-notch while dealing with Suburban Chrysler.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ilir Lako
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 02, 2018

"Krysten was great"

- EJ's Lade

Krysta was very professional and very nice when I brought by car in for service. She understands customer service and I would recommend continuing to help her develop into whatever goals she has while working for the dealership.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Krysta
January 11, 2018

"Safety service in less than 1/2 hour"

- Maggie M.

At 5:30 pm I called Suburban CDJR with non-functioning windshield washers. In MI, in January, this is a safety issue pure and simple. By 6:00 pm I was able to see a service rep, who checked it out and told me all I needed was new nozzles. I could have needed all new hoses for all I knew, but he told me it was just nozzles. They had them in stock, and the rep installed them on the spot free of charge. Admittedly it was only about ten minutes, but a place with a different attitude could easily have charged me for at least 15 minutes of labor if not more. They chose not to. On the surface it may not seem like that big a deal but it tells me a lot about how they treat customers. I'm highly satisfied.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ilir Lako
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 18, 2017

"on time and at or under costs"

- Jeep2007

Ilir is one of the most courteous service men I have ever worked with. He explains and finds answers for any issues. I have come to trust his expertise and use his advise all the time.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ilir Lako
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 26, 2017 -

Suburban Chrysler Dodge Jeep RAM of Ann Arbor responded

Thanks for the feedback! We’re glad you had a great experience with us!

December 10, 2017

"Perfect"

- Pleased

explained very well what I needed and why. Price was reasonable. Service was quick, even had a rental available and ready for me. Extremely polite and Courteous

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Lane
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 07, 2018 -

Suburban Chrysler Dodge Jeep RAM of Ann Arbor responded

Thanks for the positive review! We're looking forward to your next visit with us!

December 05, 2017

"By chance"

- Jeeeeeep17

I was surprised to see they had late night appointments (7pm, after work was no issue for them). I brought it in one day after making an appointment, it was fast and easy. Not sure why I was surprised, but the whole process was quick and efficient. While waiting for my oil change, I strolled the showroom and wasn't pounced on by sales people. Someone did say hi, I think his name was Darius, and we spoke about the new Wrangler. I told him I had a Wrangler and wanted to see the new one, but they hadn't received any from the factory yet. I liked Darius better than my own salesperson I had! haha Anyways, the dealer was so nice and i usually don't leave reviews like this but was just so impressed. I can't wait to see the new Wrangler, so I'll definitely be back. OH and thank you for the car wash!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dec 10, 2017 -

Suburban Chrysler Dodge Jeep RAM of Ann Arbor responded

Thanks for the positive review. We are glad to hear your service experience with us was nothing short of excellent. We hope to serve you again in the future!

1
1 - 10 of 27 results