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Suburban Ford of Ferndale
Ferndale, MI
519 Reviews
SUBURBAN FORD OF FERNDALE
It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI
It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale
At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms.
When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs.
The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM
Sunday Closed - 3:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday Closed - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 519 reviews
November 12, 2023
Great dealership and wonderful employees. Very fast communication. Called me as soon as the truck I wanted.was available. Worked with me to get a competitive interest rate. Very fast communication. Called me as soon as the truck I wanted.was available. Worked with me to get a competitive interest rate. More
by Rhonda Welch
Helpful November 11, 2023
I love my dealership when ever I have a problem it's taken care of immediately all way ready to help taken care of immediately all way ready to help More
by josielowe4646
November 01, 2023
Ferndale Ford is the worst dealership I have ever used. Finance officer screwed up the finance paperwork and warranty paperwork. It took almost 3 months to get everything straightened out. Numerous calls a Finance officer screwed up the finance paperwork and warranty paperwork. It took almost 3 months to get everything straightened out. Numerous calls and messages and nothing was getting done. Some how by accident I wound up talking with Mr Antonio Sbrocca. He went to work on the problems and corrected them in a timely fashion. I am totally satisfied with the job Mr Sbrocca did he rates 5 stars plus. The dealership gets 1 star only because I can't leave 0 stars. Mr Sbrocca is the only positive thing about this purchase. More
by bacman3232
October 26, 2023
I purchased a Cadillac ATS about 6 months ago. Within the first month and a half I had a radiator hose leak. When we changed it we realized there was electrical tape wrapped around it. They taped Within the first month and a half I had a radiator hose leak. When we changed it we realized there was electrical tape wrapped around it. They taped my hose! About two months after that I had to replace my tie rods, struts, get an alignment and my shocks are completely destroyed. So I fixed all of that. Not even a month later I have a leak in my rear differential and it effected my power steering and axel. My radio also goes on and off and I have some electrical problems. All within 6 months. This has cost me so much time, money, and stress. I had a horrible car buying experience from them. I hope this review helps at least one person. I would never recommend this dealership. Such a waste of money and time. 10/10 would not recommend More
by Leburgess77
Employees Worked With
Kevin maples
October 21, 2023
BEWARE & RUN AWAY! !! Take your business elsewhere. Bought a car here recently. In less than 48 hours, it broke down as I was getting on the on ramp to the expressway. T !! Take your business elsewhere. Bought a car here recently. In less than 48 hours, it broke down as I was getting on the on ramp to the expressway. Terrifying and so upsetting. The engine light came on and the transmission isn't working after only 2 days and less than 100 miles of driving. It won't even turn on at all. I didn't purchase a warranty. However after just days of minimal use, I find it completely unacceptable that the dealership refuses to offer any help at all even in good will & good faith. Speaking with the sales manager, Antonio only wasted time & added to the injury. He was rude, arrogant and totally unhelpful. Bottom line, I would never recommend their products or their service. They clearly aren't inspected thoroughly enough & when they breakdown nearly fresh off the lot, they don't care. They just continue to repeat the same xx about their inspections & repairs they put into cars before they hit the sales floor. Clearly, this is not the case. It doesn't justify their $400 "reconditioning fee" which should really just their business expense, not the customers. You can see others have had similar experiences according to their reviews. I'm not impressed. They did me no favors by selling me a $10,000 lemon without any remorse. At best, their cars need to be inspected much more thoroughly & at worst, they're just a bad business that operates in bad policies. I believe both to be true. After only 2 days, now I'm stuck with a car I can't drive for quite a while I wait to learn how many hundreds of thousands of dollars these repairs will cost on a car I JUST BOUGHT! They're really earning their reputation. I have no idea how people that do business sleep at night. Take your business elsewhere and scrutinize any dealership fiercely. This is business that doesn't care an ounce about people. I'd sooner walk than ever allow anyone I ever encounter to give their business here. This company has nothing good going for it & nothing good coming. More
by JMW
Employees Worked With
Antonio Sbrocca
October 19, 2023
I had an excellent experience with the salesman he was well informed and the transaction was smooth and quick well informed and the transaction was smooth and quick More
by rburzynski
Employees Worked With
October 17, 2023
The service depart sucks! I have been coming here since I brought my Ford Fusion. There was a Service Bulletin on my Eco Boost engine and I had FORD help with the costs. IT WA I have been coming here since I brought my Ford Fusion. There was a Service Bulletin on my Eco Boost engine and I had FORD help with the costs. IT WAS REPLACED with a brand new engine"supposedly, November 2022, then 6 months later , engine light pops on again, "cylinder 2" was reading bad, then they said they replaced a purge valve, NOW same freaking engine light comes on and BRIAN says coil pack!!!!!!!!!! # 2 cylinder. How can a coil pack go out on a brand new engine, well BRIAN says it was never replaced!!!! DOESNT MAKE ANY SENSE and now no one will return my calls. I am truly disappointed in the service I receive in the service department ONLY. Specifically BRIAN. I dont care how long he has been working there,he is not helpful and i think he is not telling me something .... More
by slowe71
October 15, 2023
Leon Stoudemire as my leasing agent made my experience enjoyable. Before I came in for a test-drive, he asked me a number of questions to make sure he understood what my priorities were and so that he cou enjoyable. Before I came in for a test-drive, he asked me a number of questions to make sure he understood what my priorities were and so that he could show me relevant options. And I felt no pressure at all from him as I asked to test-drive three vehicles before making my decision. He even in two instances suggested we drive a little longer than I was planning to. I've worked with one or two people who made me feel like they were trying to get the quick sale. Didn't feel that way with him AT ALL. He answered every question frankly and thoroughly. Really, everyone was great. Derrick Walker, the finance person who walked me through (no pun intended) the protection plan options, was also patient and knowledgeable. Victor, the person who applied the protectant to my seats, was nice when giving me instructions afterward about the plastic on the seats. The general sales manager, Tom Macpherson, even made a point of saying they appreciated my business and letting me know that I'd made the right decision by getting the windshield treatment and that I could update it at no charge periodically if I thought it was losing its potency. Five stars to Leon and the entire team. The whole experience makes me like my car even better. More
by Yashmyn
Employees Worked With
Other Employees :
Victor (windshield and seat treatment), Derrick Walker
October 13, 2023
Josh made the process of trading in my car pleasant experience. It was very stressful for me, but he was cheerful and encouraging the whole time. Also, informative with any question that I had. Love hi experience. It was very stressful for me, but he was cheerful and encouraging the whole time. Also, informative with any question that I had. Love him! More
by GabbieB
October 04, 2023
Ali helped me buy a car he was above & beyond my expectations Thomas the sales manager was amazing as well both helped me get the car faster than we were expected highly recommended this place amazi expectations Thomas the sales manager was amazing as well both helped me get the car faster than we were expected highly recommended this place amazing people More
by Monach
