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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,046 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,046 reviews
November 18, 2020
The entire staff is awesome! Friendly, helpful, willing to go the extra mile. The whole vibe of the place is positive and upbeat. Wish there was more than five stars to give them. Brandon Jijika was my sal to go the extra mile. The whole vibe of the place is positive and upbeat. Wish there was more than five stars to give them. Brandon Jijika was my salesman and he was excellent. More
by LRLane318@aol.com
Employees Worked With
Other Employees :
Brandon Jijika, Kevin Miller, Tom Macpherson
November 07, 2020
Found me a good deal on my 2015 F150 gave me a fair amount For my trade. And found the cheapest rate to finance. Lower than my own bank amount For my trade. And found the cheapest rate to finance. Lower than my own bank More
by Ed
Employees Worked With
Other Employees :
Caleb Herrera, Craig Mclaughlin, Bryan Stier, Marcus Martin, Andy Sollena, Michael LeBeau, Rachel Kupke, Erin Mikolowski
November 05, 2020
The service was great especially Megan’s I was disappointed in a few things that I wasn’t warned about though. For example my car was purchased with an illegal level of window tint and I didn’t no disappointed in a few things that I wasn’t warned about though. For example my car was purchased with an illegal level of window tint and I didn’t notice til it got dark out. And I have a broken tire pressure sensor that was not apparent on the test drive nor was I warned. Still way better than the last crooks who tried to sell me a car though More
by isadan2001
Employees Worked With
Brian Lagodna, Anthony Mazza, Hillary Adam, Alex Arnold, Tara Browning
October 29, 2020
The absolute worst person to talk to about car pricing issues . Argumentative and lacking any type of social skills whatsoever. Do yourself a favor and shop elsewhere issues . Argumentative and lacking any type of social skills whatsoever. Do yourself a favor and shop elsewhere More
by Rrj1855
Employees Worked With
October 29, 2020
Working with Alex was G-R-E-A-T!!! Smooth salesman!! Not pushy at all. We ran into a snag and he kept me updated until everything was ready to go!! The couple of mechanical issues were taken care of before pushy at all. We ran into a snag and he kept me updated until everything was ready to go!! The couple of mechanical issues were taken care of before we arrived. We came in and did paperwork with Marcus who had a great personality!!! I can't forget the awesome manager Brian who had great sense of humor!!! We left with a great Ford F-150 pick up truck, a full tank of gas and very satisfied with our pleasant experience!!! So, this weekend we're taking our new Ford F-150 up north to test her out!!! THANK YOU Alex and the entire Suburban Ford of Sterling Heights Team!!! More
by D Ford
Employees Worked With
Alex, Marcus, Brian
October 23, 2020
Great customer service, everyone there is very friendly and helpful. In particular, Jayson and Rachel were the two employees I worked with that gave me such an awesome experience. Thank you guys again for and helpful. In particular, Jayson and Rachel were the two employees I worked with that gave me such an awesome experience. Thank you guys again for everything. More
by mshepp611
Employees Worked With
Rachel Kupke
October 22, 2020
Great customer service and attention to detail! Would highly suggest using Rachel for any new or used car purchase! She’s follows through on what she says. highly suggest using Rachel for any new or used car purchase! She’s follows through on what she says. More
by Anthonypzanni
Employees Worked With
Rachel Kupke
October 17, 2020
Service, service, service! From the beginning of my Service, service, service! From the beginning of my buying journey with sales, to the purchasing of the vehicle, finance and negotiating, it was rea Service, service, service! From the beginning of my buying journey with sales, to the purchasing of the vehicle, finance and negotiating, it was really the best experience that I have had purchasing a used vehicle hands down Great Job guys and gals It makes me Ford proud!!! More
by delectricman
Employees Worked With
Other Employees :
Brian Lagodna, Hillary Adam, Christopher Carlock, Mike Capicchioni, Kaitlynne Ferguson
October 16, 2020
I didn't have a lot of money for a down payment and Rachel helped me find a vehicle that suited my needs. I initially had some reservations because the car is a bit older, but it seems to have been ve Rachel helped me find a vehicle that suited my needs. I initially had some reservations because the car is a bit older, but it seems to have been very well maintained and during the finance process, I learned of some things that made me feel even more at ease with my purchase. The process took a long time, but I have to say that it was worth it in the end. Thanks Rachel and Suburban Ford of Sterling Heights! More
by Sheila L.
Employees Worked With
Jayson Rhodes, Rachel Kupke
October 16, 2020
Had an amazing experience with Ashley from the minute she welcomed us until we finished up the purchasing process. Best customer service we've had. welcomed us until we finished up the purchasing process. Best customer service we've had. More
by Dina romeo
Employees Worked With
Ashley Burgess, Nathan Wells
