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Suburban Ford of Waterford - Service Center
Waterford, MI
187 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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187 Reviews of Suburban Ford of Waterford - Service Center
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September 29, 2023
This was my first experience with this dealership…had a tire issue and needed an oil change. I was blown away by the level of customer service and responsiveness by Ethan, he was so professional and I am v tire issue and needed an oil change. I was blown away by the level of customer service and responsiveness by Ethan, he was so professional and I am very grateful for his help. I will now be switching my car lease over to this dealership because I have had such a great experience. Thanks Ethan in service More
by nckristo
Employees Worked With
Helpful September 25, 2023
Your Review: Very pleasant. 2012 Ford Focuses are lemons. Defective drive trains. Have driven mine only 51,000 miles. Two clutch replacements, TCM, software, sensors. Cost me $6 2012 Ford Focuses are lemons. Defective drive trains. Have driven mine only 51,000 miles. Two clutch replacements, TCM, software, sensors. Cost me $670 to have a sensor replaced 500 miles ago. Last week another sensor went bad. Mike Stoijadinov felt sorry for me. Was able to apply some type of Ford credit. This repair cost me $0. Thanks Mike! More
by pturner26
Employees Worked With
September 15, 2023
Very courteous, had me out in less than an hour, always friendly. This is always my go-to dealer. friendly. This is always my go-to dealer. More
by mamalu86
Employees Worked With
September 03, 2023
I have purchased from this dealer for over 45 years they have treated me right so we keep coming back. WE will buy a new edge in the spring 2024 have treated me right so we keep coming back. WE will buy a new edge in the spring 2024 More
by jerrytief
September 02, 2023
Very nice very nice facility. Plenty of space to relax while my car is being serviced. Everyone was friendly and the service was done quickly. Plenty of space to relax while my car is being serviced. Everyone was friendly and the service was done quickly. More
by Rdyashinsky
August 31, 2023
Fast and friendly service and good location make it a perfect choice for me that I would recommend to others. perfect choice for me that I would recommend to others. More
by otgj
Employees Worked With
August 30, 2023
Brien Martin has answered all of my questions and taken care that I understood what happened with my tire. He is an asset to your team. care that I understood what happened with my tire. He is an asset to your team. More
by penglen3
Employees Worked With
Other Employees :
Not sure who worked on the car. Good job!
August 26, 2023
Every time I bring my car into the dealership my experience is good. Always professional and thorough. experience is good. Always professional and thorough. More
by rushling
August 19, 2023
Individuals I was ABLE Contact were polite but in reality your communication sucks. Spent one day with speaker on phone and the phone rang for a solid hour with no answer. Car in dealership for 1 week to ass your communication sucks. Spent one day with speaker on phone and the phone rang for a solid hour with no answer. Car in dealership for 1 week to assess a minor problem, replace some switches (recall) and get an oil change. Not happy and definitely not satisfied. More
by HIItsme
