Suburban Nissan of Troy

They were very nice and helpful…that is until I signed my name to buy it. They said I could pick it up the next day (being that I was there near closing time…which was expected). They (Brandon, my salesman name to buy it. They said I could pick it up the next day (being that I was there near closing time…which was expected). They (Brandon, my salesman) called to let me know that the paperwork was ready and wanted to know when I could pick it up. I told them the time I would be there. We showed up and sat there for over 3 hours! The paperwork could not have been ready. And we sat alone for most of the time. Brandon would come back from time to time, but then get up and leave for an extended period of time. Never telling us what was taking so long. He really didn’t seem to care. He got the sale and he was fine with not talking to us or anything. Once we got the car home, I was taking out the paper dealer mats to find out that the floor mats were not there. When we test drove the car, I know they were in the rear part of the SUV. But they were no longer in the car at all. We called to see if they have them, and they said they did and that we could pick them up. Well we live an hour away from the dealer, and that just wasn’t really possible for us. And it was their mistake, so we asked if they could mail them to us. Brandon said no because it would cost too much money, and that it would be cheaper if we just went out and bought our own. Never offered to reimburse us, he simply just told us to go buy our own mats. Well that was not ok with us; they left them out when they were there at one point. So we did speak to the manager who did say that he would send them out to us. More

In my 35 years of many car purchasing and leasing experiences, Mike Dugan and Matt V.(sorry, don't want to mangle Matt's last name), this was the most professional, friendly, helpful, experience I h experiences, Mike Dugan and Matt V.(sorry, don't want to mangle Matt's last name), this was the most professional, friendly, helpful, experience I have ever had. I have had to buy many vehicles for my job. I have purchased or leased different brands from many different dealerships, always a frustrating, confusing, long, crappy experience. So I have a lot of experience. Mike Dugan was very helpful and did not try to intimidate me or pressure me. He was very professional and informative, answered all my many questions, fully. Matt V., in the financing dept, was friendly, professional, helpful and answered all of my questions in full. Together they made my leasing experience a pleasure. Thank You! Cinde Motley More

Although I gave 2 ratings of great, I rated the overall experience at good because of a couple of things: 1. The car was not totally clean when I went to review it the first time. It had water spots an experience at good because of a couple of things: 1. The car was not totally clean when I went to review it the first time. It had water spots and the inside of the doors at the bottom was not totally clean. 2. I received a call stating that they had good news for me and told me to call back but when I did I was told Mr. Demas was not in the office that day. He actually had come in and made some calls but no one knew that, not even the operator. 3. The sales team was very friendly and did their best to make me feel comfortable and worked with me to get a nice deal on the car. More

I had a great visit and business experience at suburban Nissan. I knew what I was looking for in a vehicle but didnt know exactly what vehicle I wanted. I told Mr. Demas exactly what my car would need and Nissan. I knew what I was looking for in a vehicle but didnt know exactly what vehicle I wanted. I told Mr. Demas exactly what my car would need and he showed me a few different cars and I chose a Nissan Altima. It had everything I was looking for in a car and I also was told by him that Nissan was offering a 0% interest rate on the Altima and I was excepted for that offer which I loved! I am happy with my new car and I have dealt with alot of different car salesman before but Mr.Demas was a great person to deal with and he was very friendly, made me feel relaxed, played with my son, explained the car details to me very well. I will definitely go back to him in the future to buy more vehicles. More

My experience with Suburban Nissan of Troy was great. Michael Demas walked me through the process, no question was left unanswered. I got the car that I wanted. Michael was very friendly to work with. Michael Demas walked me through the process, no question was left unanswered. I got the car that I wanted. Michael was very friendly to work with. They also delivered the car to my home. I am happy with my purchase. More

Michael Demas was wonderful! For me, the anxiety I feel about going to any dealership is rivaled only by my nervousness in seeing the dentist. With dealers, I typically feel pressured, and that I'm gettin about going to any dealership is rivaled only by my nervousness in seeing the dentist. With dealers, I typically feel pressured, and that I'm getting myself into something I don't want. I've stayed away from dealerships for over 7 years just because of that. None of this happened with Michael, however! He was super friendly, funny, informative, and knowledgeable about what we wanted, and didn't try to pressure us at all. He walked us through our options, and while we were not able to buy this time due to other circumstances, when we are able to buy something, we're coming back to see Michael!! More

By far the easiest and best car buying experience ever. Michael was so helpful, listened to us, and worked hard and efficiently to find us the right car with everything we wanted. He looked both within an Michael was so helpful, listened to us, and worked hard and efficiently to find us the right car with everything we wanted. He looked both within and outside of Suburban Nissan as well as helped explore financing options for us. We will definitely use Michael and Nissan for future cars. More

I left the situation feeling lied to and strung along for a ride that I was not willing to go on. I had (and still have)questions that no one at the dealership was willing to give me answers to like "Who did a ride that I was not willing to go on. I had (and still have)questions that no one at the dealership was willing to give me answers to like "Who did you send my information to"!!! I am still in the process of finding out just how many banks my information was sent to WITHOUT MY APPROVAL! More

I came back to this dealership after purchasing a car from them 11 years ago (which was an exceptional car and purchase experience) and through an Internet referral from my insurance company. I asked for from them 11 years ago (which was an exceptional car and purchase experience) and through an Internet referral from my insurance company. I asked for a complete sales invoice from Matt Gabbard (sales rep) before showing up to purchase the car after initial visit, several email exchanges and providing a $500 deposit. Matt promised to send one by fax but ended up only sending a partial response by email. I purchased the car (2009 Passat Wagon) on April 21 and I'm still waiting for two issues to be resolved that they promised multiple times to check into. 1. When completing the final paperwork asked for documentation showing that I had the two year extended warranty I paid for. Che Shaydak (financial manager) and sales rep told me the car's recent service record would document that the car had been serviced sufficiently to qualify it for sale as a CPO vehicle and the two year extended warranty. I was told multiple times by sales rep that this would be sent - nothing received yet. 2. When I got the car home I noticed the cargo screen cover was missing - a standard item on this car. I was initially told the car was sold "as is" even though though it is a certified pre-owned vehicle. Told them this was not acceptable given the item would cost me $400 to replace and I paid $20,000 for the car. Sales rep promised to check on finding one for me but never got back to me. Conveyed my concerns to Bob White (pre-owned sales manager) three times but no response yet. Bottom line: Get everything on paper first before signing anything and take any used car to a mechanic for an independent inspection before purchasing. UPDATE: Shared my concerns my insurance company who related my concerns to ZAG. Was put in touch with Mike Massamino at the dealership who eventually resolved my concerns. Would still have reservations about going back to this dealership. More

I have leased three vehicles from Suburban VW and the reason that I keep coming back to this dealership even though I have some closer to me is MacGregor Brown. He always goes above and beyond to help. reason that I keep coming back to this dealership even though I have some closer to me is MacGregor Brown. He always goes above and beyond to help. They have the best deals that I have found in the state and will match competitor pricing. Ask for MaGregor More