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43 Reviews of Suburban Nissan of Troy - Service Center
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February 13, 2017
Terrible service!!! I made an appointment 8:30 to repair the broken latch on the glove comparentment in the center. I called three times to make sure they have the part f I made an appointment 8:30 to repair the broken latch on the glove comparentment in the center. I called three times to make sure they have the part finally they said they do and scheduled my appointment. I dropped off the car, they told me they would call me when it's done. They kept my car till 6pm. At 4pm I called they said the mechanic barely got it. I pickup my car only to find out they didn't even fix the part that I wanted and needed fixed. They schedule my appoint for a recall fix. Something that should only take few minutes. I left so angry. I love my car.. hate the service. Save yourself buy cars from another place. More
by simonamaftei
Employees Worked With
Service guys
Helpful August 19, 2016
Jack Marwil Thank You Jack Marwil for your excellent service...You asked the right questions and diagnosed the problem in my favor...You made my day...Suburban Tr Thank You Jack Marwil for your excellent service...You asked the right questions and diagnosed the problem in my favor...You made my day...Suburban Troy Nissan Service is the Best... More
by maria tomasino
Employees Worked With
April 10, 2016
Polite, helpful and friendly I have been going to Suburban Volkswagen of Troy for 8 years and have always been treated with respect and they have always solved all problems effici I have been going to Suburban Volkswagen of Troy for 8 years and have always been treated with respect and they have always solved all problems efficiently and in a timely fashion. More
by Elsa
Employees Worked With
Amir Chaaban
December 08, 2015
Fabulous service! I received excellent service when taking my Murano in for an oil change, multi-point inspection and tire check. Was greeted by a very bright professi I received excellent service when taking my Murano in for an oil change, multi-point inspection and tire check. Was greeted by a very bright professional, Danna Unrue, who was very clear and prompt in describing what service my car needed. She also determined which coupon I had that would give me the best deal. They gave me a bottle of water while I waited and patched up my tire for free. And of course, I love that they wash the car before giving you the keys back. There were a lot of other cars there for service, yet I was in and out in less than one hour. I would highly recommend Suburban Nissan of Troy for service or purchasing a vehicle. I originally bought my 2009 Murano there and had a great experience with that as well (which says a lot!). Thank you!! Since we own two Nissans, we'll see you again soon!! More
by ntennen
Employees Worked With
Danna Unrue
August 12, 2015
pot hole damage I drove thru a pothole and my tire rim and tire was damaged. Thank God I signed up for the insurance which was recommended by Jermaine. I took my car I drove thru a pothole and my tire rim and tire was damaged. Thank God I signed up for the insurance which was recommended by Jermaine. I took my car in , Chris Lange called me constantly to tell me the status of the repair and at the end of the day my car was fixed and picked it up. Chris Lange was very helpful, thanks Jermaine for convincing me to sign up for the insurance, I did not pay a single dime. Thanks Nissan for the excellent service. More
by happy customer
July 31, 2015
they love to lie, and overcharge. The manager chris has no idea what he's doing. He should be removed. He has no people skills what so ever. I feel bad for the people who work under hi The manager chris has no idea what he's doing. He should be removed. He has no people skills what so ever. I feel bad for the people who work under him. More
by honest_is_best
Employees Worked With
chris
July 10, 2015
Great people, good service!! Went in for my first free oil change and 28 point inspection! Everything was smooth, everyone was great! I spent a total of 30 minutes for everything. Went in for my first free oil change and 28 point inspection! Everything was smooth, everyone was great! I spent a total of 30 minutes for everything. I did however start to browse another vehicle while I was there for our second car. World recommend this to anyone looking for a car! :-) More
by blablabla13
Employees Worked With
Other Employees :
Dana at the service desk. She was such a sweetheart! :-)
July 02, 2015
Suspension Problems Great treatment at the check-in desk from Danna. The shop manager took the time to point out the problems while my car was on the hoist. The repair wa Great treatment at the check-in desk from Danna. The shop manager took the time to point out the problems while my car was on the hoist. The repair was expensive but there was NO doubt in my mind after being shown and having the situation explained by George the chief machanic. Good people to deal with. More
by harv
Employees Worked With
Danna , George in service department
June 30, 2015
Competent and great service in a timely manor This was the first maintenance on my new 2015 Rogue and Suburban Nissan of Troy did not disappoint me. They accommodated my schedule acted professiona This was the first maintenance on my new 2015 Rogue and Suburban Nissan of Troy did not disappoint me. They accommodated my schedule acted professionally and finished my service in a timely manner. More
by Jeff
Employees Worked With
Dana Unrue
June 21, 2015
Routine Service Appointment I brought my 2914 Altima in for an oil change and tire rotation. I had my dog with me and was greeted promptly when I arrived. My dog was not a prob I brought my 2914 Altima in for an oil change and tire rotation. I had my dog with me and was greeted promptly when I arrived. My dog was not a problem he waited in the waiting room. Tim Moore More
by tjmoore735
Employees Worked With
Danna Unrue and Kevin
