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Suburban Subaru - Service Center
Troy, MI
19 Reviews
19 Reviews of Suburban Subaru - Service Center
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February 12, 2024
Dreadful! ! My mother had to take her 2015 Outback in for an oil change. A very simple process, she thought! The service manager happened to take care of her an ! My mother had to take her 2015 Outback in for an oil change. A very simple process, she thought! The service manager happened to take care of her and let her know he was unable to do the service because the car wasn't bought at a Suburban Collection dealership!!! WHAT??? More
by SPOKINJ
Employees Worked With
Helpful December 22, 2020
More than happy to sell you a car. Not very good at standing by the certified used car that they sold. Service package I purchased was supposed to include a premium car wash. I got a four dollar car wa standing by the certified used car that they sold. Service package I purchased was supposed to include a premium car wash. I got a four dollar car wash with my oil change. More
by Joncbusch57
Employees Worked With
John, used car manager. Stuck by policy. Not interested in developing a customer relationship.
October 29, 2020
Would like to thank Nuo Gojcaj for recently helping me with my recent purchase of a 2017 Crosstrek. The key was getting stuck in ignition, and after a few text messages, he was able to have me bring c with my recent purchase of a 2017 Crosstrek. The key was getting stuck in ignition, and after a few text messages, he was able to have me bring car in for repair. There was no loaner available, but I am fortunate enough to have a great family. Thank you again to all at Subaru who where involved. Love driving my Crosstrek. Michele Bergstrom More
by michelebergstrom
Employees Worked With
March 02, 2020
I took my car into suburban Subaru to get my rack and pinion replaced. They were supposed to have my car for two weeks and it took a month to get it back. When I did finally get my car back I saw that th pinion replaced. They were supposed to have my car for two weeks and it took a month to get it back. When I did finally get my car back I saw that there were numerous scratches on my hood that were not there previously. I also noticed that they did not replace one of the parts that they were supposed to replace. Finally, I noticed that my wheel bearing also needs replaced which they should have caught because it was related to the accident that messed up my rack and pinion. Mike Jankowski at suburban Subaru stopped answering my calls and refused to call me back so I got a hold of their service manager, Chris Lange. Chris has been just as bad as Mike at helping to fix the situation. He was supposed to review the tapes to find out how the scratches got on my hood and it has been two weeks and I still have not heard anything. It has been five days since they verified that the wheel bearing does need to be replaced and Chris just got a hold of me telling me that he couldn't find my insurance adjusters number even though they had gone through them for the previous repairs and there's no reason why they shouldn't have found his number. They just don't care about taking care of their customers. I will be taking my car to a different shop and I highly recommend taking your car anywhere other than suburban Subaru to get work done. More
by Noel.brigette16
Employees Worked With
Mike Jankowski, Chris Lange
September 23, 2016
Horrible They don't care if f you buy from them or not because they won't even help you. You've been warned stay away. They don't care if f you buy from them or not because they won't even help you. You've been warned stay away. More
by Blabla1235
Employees Worked With
Dave c, Dustin Ciccarelli
July 01, 2016
Excellent service! Rich Ransomme and his team of technicians carried out an excellent 1 year service on our Subaru. Efficient, helpful and enormously welcoming. Answere Rich Ransomme and his team of technicians carried out an excellent 1 year service on our Subaru. Efficient, helpful and enormously welcoming. Answered questions and explained several processes. Rich's sense of humor was a wonderful bonus! More
by Paul Mackaill
Employees Worked With
Rich Ransomme and Head Technician.
December 20, 2015
Every time professional service I am generally not a fan of dealership service having had plenty of bad experiences. That all changed when I tried Suburban for my Subaru when it was I am generally not a fan of dealership service having had plenty of bad experiences. That all changed when I tried Suburban for my Subaru when it was new, 2010, and am still going back for any needed work. More
by LI
Employees Worked With
Chris Lange and Dionne Coppolla
November 03, 2015
Great Service Took my Subaru Forester in for 1st service. A very pleasant experience. Everybody is attentive to customer concerns and making sure that Subaru owne Took my Subaru Forester in for 1st service. A very pleasant experience. Everybody is attentive to customer concerns and making sure that Subaru ownership is a happy experience. More
by Laurencec
Employees Worked With
Chris Lange
June 19, 2015
Wonderful! I took my car in for repair and my wait was about an hour. Al Guthre was very friendly and knowledgeable about my vehicle. It was nice to see my sa I took my car in for repair and my wait was about an hour. Al Guthre was very friendly and knowledgeable about my vehicle. It was nice to see my salesman, Dustin, again. This is my first Subaru and i love my vehicle. I refer this dealership to friends and anyone who asks me about my car. More
by Shiba901
Employees Worked With
Al Guthre, Dustin Ciccarelli
May 29, 2015
Quick and pleasant Was in and out for what I needed everyone was pleasant and I will go back for any future needs I recommend everyone with subarus go there Was in and out for what I needed everyone was pleasant and I will go back for any future needs I recommend everyone with subarus go there More
by Dubbs123
Employees Worked With
Artur Zmiyov
