Suburban Toyota of Troy

I chose the Suburban Dealership because they are one of two Toyota dealerships that subscribes to the Consumer Reports/Zagg that helps you find a fair price. I spoke on the phone with a person named Denn two Toyota dealerships that subscribes to the Consumer Reports/Zagg that helps you find a fair price. I spoke on the phone with a person named Dennis who was friendly and not high pressure. I negotiated with him and arrived at a price for the Toyota Camry before I went there. I had the color, and various extras chosen. The papers were drawn up and the car was ready when I arrived. Dennis was busy when I arrived so I did the paper-signing with a person named Steve. He was very nice to work with, friendly and courteous. The last person we met was Ray who presented the extended warranty options. As with Dennis and Steve he was friendly and courteous. One thing that I would like to add is that the people working in the showroom at Suburban seem to be a happy group. When we were signing and going over the paper transfer we saw them chatting with each other. Usually the service is better from an office where the people working seem to be relaxed and enjoy each others company. It was certainly true at Suburban Toyota. They were also well dressed. It was a good experience from A to Z. More

Jay is the salesman. He has his cell number on his business card and generally answers on the first ring. He was outstanding; informative and not pushy at all. Ray is the business manager and helped business card and generally answers on the first ring. He was outstanding; informative and not pushy at all. Ray is the business manager and helped with the financing. He stayed about an hour past closing to complete the financing on the final day of the Labor Day rebate. Both were good to return phone calls and and answer questions even after the sale. Another agent named Anthony helped on the final day when Jay was out. It was a real team effort in a well managed Dealership. More

I had researched this vehicle both online and by two prior visits to this dealership. When I fainlly decided to buy, although a Level II vehicle instead of a Level III or IV, I was very satisfied with t prior visits to this dealership. When I fainlly decided to buy, although a Level II vehicle instead of a Level III or IV, I was very satisfied with the assistance a price negotiations completed with Michael. More

Jay gave us fast, friendly service. I wanted a Prius and my new car was at the dealer within a few days!!!! Everything was explained throughly and I did not leave with any question unanswered! I would rec my new car was at the dealer within a few days!!!! Everything was explained throughly and I did not leave with any question unanswered! I would recommend this dealer to any family/friend and plan to go back! More

When I asked for a towel to wipe off the water droplets on my car after its wash, the manager, himself, wrung out a towel and actually wiped down my car, himself. It's that kind of treatment that assures a on my car after its wash, the manager, himself, wrung out a towel and actually wiped down my car, himself. It's that kind of treatment that assures a customer for life! Thank you. Phyllis A. Noda, Ed.D. More

I have been looking for a Tacoma for about 6 months now. I stopped by and spoke with Steve Roth at surburban Toyota and was impressed with how friendly he was. I hadnt decided on when I wanted to purchase I stopped by and spoke with Steve Roth at surburban Toyota and was impressed with how friendly he was. I hadnt decided on when I wanted to purchase but it was either 2 months or 6 months out, one or the other. He didnt pressure me to buy but was able to make a quite a great offer, that i had to consider. Needless to say I am still undecided as to WHEN I will purchase but I know that when that time comes it will be with Steve and with Suburban Toyota. Thanks for the great shopping experience. Robert Black More

I came into the dealership just to humor my husband, as I was firmly decided on buying the Ford Edge. Well Steve was great to work with. He showed us the RAV 4, but without pressuring us. He let us know abou was firmly decided on buying the Ford Edge. Well Steve was great to work with. He showed us the RAV 4, but without pressuring us. He let us know about the great deal they were having on the 4 WD model. I went to other dealerships but in the end, my practical side kicked in. We came back to close the deal with Steve and I can not be more happier with my purchase. Thanks Steve! More

Jay Edwards was not pushy and just gave the needed information. The car I bought was in excellend condition. I am not sure how I did on the price because I ended up buying a car that I had never looke information. The car I bought was in excellend condition. I am not sure how I did on the price because I ended up buying a car that I had never looked at before but that had nothing to do with the dealer. More

I have been a customer at this dealer for a number of years now and have had terrific service the entire time. The staff in the service area is friendly, prompt, and professional. My vehicle has been r years now and have had terrific service the entire time. The staff in the service area is friendly, prompt, and professional. My vehicle has been ready most often at or before the time promised and the work finished to my expectations. More

Owning a Prius has induced me to rely entirely on a dealership for service in the belief that Toyota-trained service techhnicians will be better able to deal with the complexities of the new technology dealership for service in the belief that Toyota-trained service techhnicians will be better able to deal with the complexities of the new technology. I used other dealerships before Suburban but found the local one I used a little bit inadequate and, of course, the one in another town, too remote. However, all that didn't matter after I had used the Suburban service department a couple of times. I found their friendliness, honesty and mechanical ability made me feel secure and irrevocably led to the decision to use only their services to attend my car's needs. I have always been happy with the way Jim Kreger gets my service needs identified and tells me what the service should cost. And, my car is always ready when promised and at least as clean wa when I brought it in. I have been completely satisfied with every aspect of my service experience with Suburban Toyota. More