Suburban Toyota of Troy

No attention to detail Have been coming here for four years. Always felt hustled to buy something I didn't need. Showed me filters (air and cabin) that did not come from my Have been coming here for four years. Always felt hustled to buy something I didn't need. Showed me filters (air and cabin) that did not come from my car. Lost all service records for my car and said vehicle had not been here in four years. More

It was good Buying experience of my new RAV4 went wonderfully. Lazer was very knowledgeable about the new product. Would recommend lazer to anyone coming to Sub Buying experience of my new RAV4 went wonderfully. Lazer was very knowledgeable about the new product. Would recommend lazer to anyone coming to Suburban and Toyota More

Disappointed I just purchased a 2017 4runner and brought it in for its 5k service. I added to my service appointment that I would like the balance checked on my ti I just purchased a 2017 4runner and brought it in for its 5k service. I added to my service appointment that I would like the balance checked on my tires due to some vibration at highway speed. Upon arrival the service adviser immediately tried to write off my concern. The service I was in for included a tire rotation so I figured it wouldn't be a big deal to check balance. When my car was done I discovered there was no note on my service order about the vibration and the balance had not been checked. When I asked about it the I was told in a rude tone "there is nothing wrong with your vehicle". I use to be a service writer, there is no way you can tell visually if a tire is out of balance unless something is very wrong. Further more this service includes a wash and vacuum. They didn't do a great job on the wash like they have in the past and they didn't vacuum at all. Strongly considering taking my business else where. More

Recognizing Scott Spoke to Scott for a matter I couldn't resolved with another employee of 'Suburban of Troy' and he provided the solution which I expected. Many Thanks Spoke to Scott for a matter I couldn't resolved with another employee of 'Suburban of Troy' and he provided the solution which I expected. Many Thanks for his understanding and for standing by his word. More

Dennis is great. Brought cat is for service, knew I would need a new car is a couple years. Dennis talked to me and showed me there were still good people left in the Brought cat is for service, knew I would need a new car is a couple years. Dennis talked to me and showed me there were still good people left in the car sales industry.. More

New Camry purchase Great service. Great dealership. I've known Dennis for years. I purchased my first Camry from him as well as leasing other vehicles for the past 15 ye Great service. Great dealership. I've known Dennis for years. I purchased my first Camry from him as well as leasing other vehicles for the past 15 years. All of his sales reps are excellent. More

Perfect Experience I've bought my second Camry car from Suburban Toyota/Troy. Leng has the experience and the ability to simplify any obstacles that car purchaser m I've bought my second Camry car from Suburban Toyota/Troy. Leng has the experience and the ability to simplify any obstacles that car purchaser might face. Leng is still the best to deal with and I will always put her in my first priorities when it comes to purchase a new cat. Suburban should be proud of her. Thank you so much Leng ! More

Wonderful experience Has a nice large showroom, friendly staff, knowledgeable sales staff and not a lot of pressure on the customer. They were willing to give me the deal Has a nice large showroom, friendly staff, knowledgeable sales staff and not a lot of pressure on the customer. They were willing to give me the deal I wanted. Purchasing process was very efficient and follow through after the sale was excellent. There was no part of the process I was dissatisfied with. A great dealership. More

great customer service in the service department We've taking our RAV4 to this dealer several times, and always leave satisfied that we received reasonable service at a decent price. Maryann McGee i We've taking our RAV4 to this dealer several times, and always leave satisfied that we received reasonable service at a decent price. Maryann McGee is a great service team consultant who explains the results of the checks very thoroughly. More