Suburban Volkswagen of Troy - Service Center

Avoid at all costs Avoid this dealership at all costs. I recently bought a 2009 Volkswagen Beetle from them and it has been the nightmare of all car-buying nightmares. Avoid this dealership at all costs. I recently bought a 2009 Volkswagen Beetle from them and it has been the nightmare of all car-buying nightmares. I won't recount the saga of what happened when I bought the car, but it was the beginning of a nightmare that continues. Right now, I'd like to share the latest episode in this nightmare, which involves my car's battery. Less than 3 months after I bought this car, my battery died twice in less than a week. Once when I was having my windows tinted and again less than a week later when I was at a drive-up bank ATM machine. When the tow truck driver came to start the battery, he said the battery looked okay, but I should have the alternator looked at. I wasn't happy to learn that my alternator was acting up, especially since I'd only had the car for 3 months. But I was relieved that it was covered under the extended warranty that I bought with the car. So made an appointment at Suburban Imports and took the car in. When I told the tech, Amir, what the tow truck driver had told me, his words were something to the effect that VW alternators usually last 10 years. But he said he'd do a battery check. When he showed me the printout from the battery check, it indicated that the battery needed to be replaced. Amir said the price would be $250. Naturally, I asked why I should have to pay for a new battery on a car I'd had barely 3 months. His answer was that "batteries are unpredictable" and that you never know when a battery will die. Now, when I bought the car, I was given maintenance records that showed me what work had been done on the car since it had been on the Suburban Imports lot. When I checked the maintenance records, the battery WAS NOT listed as something that was either checked or replaced, which I found strange. It would seem that a reputable car dealership would check every part on a car that it is selling, especially a crucial part like a battery which, according to Amir, is "unpredictable." I find it interesting that the part that wasn't covered in my extended warrantee was the part that needed replacing. Amir even tried to throw the blame my way saying I might have left my lights on, which is not true, but I would expect an employee of this dealership to say such a thing. They are scam artists and charlatans. So I recommend avoiding Suburban Imports for new or used cars, unless you want a GIANT headache. UPDATE: They still deserve 0 stars! I have called Mr. Battalia, but he has yet to return my call, but... Judging from the conversation I had with Chris Lange, the service manager, who responded to my Yelp review, I am certain Suburban Imports could care less about solving the problem with my battery. They are only interested in enriching Suburban Imports at my expense. Mr. Lange's offer of free labor on the new battery that I would be required to buy from Suburban for $150 proves my point. I should not have to anything on a battery that was in the car when I bought it 3 months ago. Caveat emptor, right? "Let the buyer beware." But I will not be buying anything from this dealership EVER and I caution anyone considering buying from this dealership to rethink the decision. Stay away. They will bleed you dry - or try to. This dealership likes to put up the façade that they care about customers by responding to bad reviews on public sites, but they don't really care. My experience illustrates that perfectly. More

excellent service I have been bringing my Passat to this dealership for servicing for a few years. My wife and I have been continually amazed at the quality of service I have been bringing my Passat to this dealership for servicing for a few years. My wife and I have been continually amazed at the quality of service that we have received. Great communication, timely repairs....and done right the first time. A special thank you goes to Amir Chabaan, who is the reason I keep coming back, and if he was still at this dealership when we were ready to purchase another car, I would definately consider Suburban Volkswagen. More

Quick! Unfortunately I've not been happy with my car but, the service department makes each of my exchanges extremely easy. No hassles, same day fixes; they' Unfortunately I've not been happy with my car but, the service department makes each of my exchanges extremely easy. No hassles, same day fixes; they're quick. More

Worst service ever. This dealership has the worst service I have ever experienced. They act as though they are to important for their customers and always tell you there This dealership has the worst service I have ever experienced. They act as though they are to important for their customers and always tell you there is a whole bunch of things you need to fix/replace at extremely inflated prices. Today i thought I would give them one more try. After getting transferred three times to "service dept" I heard click click... dial tone. so i called them back, maybe it was an honest mistake right? i got transferred again and after sitting on hold for ages I heard the receiver get picked up and then they hung up again. this is the last time I give them any more chances, and I hope somebody else will read this and avoid the frustration I am feeling. More

Stealership Do not go to this dealer! They covered my brand new car with overspray and then denied it. They gave me my car back covered in water and tried to hide Do not go to this dealer! They covered my brand new car with overspray and then denied it. They gave me my car back covered in water and tried to hide the fact that they got the entire front end covered in overspray! Then for good measure, they scratched the bumper. More