YOU Be My Judge ... (I'll provide updates as they occur - hopefully!)
Whether you chose to go to Sullivan Brothers is up to you... But here is my story for any consideration. [Any Opinions???]
I have a 2005 Nissan Armada that recently had a transmission line rupture, 2.2 miles from the Sullivan Brothers shop. I immediately pulled over on route 6, upon losing drive power. I know it was 2.2 miles because I used AAA to tow it.
I figured that having a higher end vehicle, I would better off taking it to a Nissan Dealership rather than any regular repair shop.
To replace the hose cost $400. I was very cautious and clear in asking, "could there be any other problems caused...?" The Tech Coordinator Joe Martel, stated "you did yourself a favor by stopping quickly - you're all set. We test drove and ran diagnostics and NO codes showed up - you're all set." ...
Well no sooner did I arrive back to the Cape did engine lights pop on, but also the transmission started to slip! I immediately called Sullivan Bros. to hear that I should drive it back to be checked! Hesitant to drive the vehicle, I requested a tow, only to be denied. I was told to drive it slowly so I took 2 hours to drive route 6A to route 3A. After arriving and Sullivan Bros. checked the vehicle, they broke the news to me that I had two options: a $3300 used transmission or a $4000+ re manufactured tranny!!!
I was blown away with their matter of fact - "it's your choice" statement! My first questions of whether the initial services were competently completed were completely dismissed! Instead it was suggested that "We can't diagnose problems that may occur in the future"...!!! Are you kidding me - not even a diagnosis after you've made a repair !!??!?
Being angry and desperate - I reached back to Sullivan Bros.to request some or any form of assistance. I spoke with the Service Manager Joe Vandanza, who in the nicest way suggested that they would do nothing and they would treat any other vehicle the same way. Of course I asked if he could produce the service report showing they ran the codes, but he didn't think that was available. Of course I'm guessing that when push comes to shove, a report will be produced.
So, as of this very moment, I'm left with a broken car, a $4000 repair bill to get my car fixed and no recourse but to reach out to the court of public opinion. I'm very interested in hearing any responses as to whether I should seek advice in the court of law, or if anyone has had similar experiences?
Would I purchase another Nissan or work with Sullivan Bros. again?... My experience to date has been enough. Of course, I'm hopeful that they reconsider their position on assistance. They did of course offer a loaner while they would repair my car for the $1,000's more. I declined as I don't have the money at the moment to pay for that level of repair, and I suggested it would be disingenuous.
While I would hope that speedy service in order to finish a basic "hose job" was not the culprit... But considering the statement I was offered, "diagnostics can't predict the future"... who knows!?