About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Sullivan Brothers Nissan - Service Center

3.5

17 Lifetime Service Reviews

1 Cranberry Rd., Kingston, Massachusetts 02364

18 Reviews of Sullivan Brothers Nissan - Service Center

Sort by Write a review
November 19, 2018

"Very professional service and friendly service by all."

- Doyle

We were pleased with the timely manner our Car was serviced and the courtesy car service of picking up and dropping us up when car was completed was a bonus.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Mathi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tom georgakopoulos also receptionist very pleasant
March 20, 2018

"Poor Customer Service"

- Keholmes2005

The follow though of upper management staff was awful as they did not return of follow up on customer issues at all. Poor customer service. And car was returned to us very dirty on the inside.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Paul O' Sullivan
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tom service (awesome)
December 30, 2017

"Happy Owner"

- Carol mac

I am very happy with my beautiful new car. All the people working for the dealership are friendly, professional, helpful, putting the owner’s needs first.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Cavanaro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Paul O' Sullivan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Evan Hogan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nissan Sales Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 01, 2017

"Awesome "

- Kmorrma

This dealership is old school - great values and honesty- I am so grateful to them - my daughter had a flat on the highway got off pulled into dealership. They could have said sorry or we don’t do that nope without hesitation they put her spare on and told her not to worry! Who does this caring anymore very few businesses are about people this company is. But from these guys cause I’m sure if their hearts are that open to breakdowns I can only imagine how much they will take care of someone buying a vehicle there. Kevin M

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service department
August 22, 2017

"Scam artists "

- Singlemom

This past Saturday I went to Nissan dealership in Kingston owned by Sullivan bothers for my oil change. And after this experience I will never go back. I suggest you don't too! I've been in a lease these last three years. I love my car! At my oil change I was approached by the sales team who told me it would be in my best interest to get into another car at this point in my lease and that they'd take over the remaining payments of my current vehicle. Sounds great right!? So as a single mom, I'm thinking okay! Let me look at my options. I had zero intentions on walking out of there that day with a car as I was with my 10 month old daughter who already wasn't having the 30 minute wait for just our oil change to be done. So anyways they pull up a rogue sv premium and of course I fall in love. They told me the price and I quickly said no. I told the dealer Chris that I would need a payment $100 lower and was perfectly fine coming back in a month and putting $2,000 down. At this point mike, a dealer who had gotten me into my current car stepped forward and says they'll get me to where I want to be in payments. So I stayed. Chris comes up to me and asks if I'd like to open a credit card. He explains that if I get approved for $4,000 I can use it as a down payment and have a lower monthly payment. I said no. I will not be opening a credit card. I'm a single mom and I do everything on my own, no thank you. I'm all set I'll come back another day. He says okay and says he'll be right back. He comes back a little while later with another price. I tell him again it's not where I want to be. At this point Mike comes over and asks about the credit card again and again I tell him no way, no interest. He walks away and Chris tells me that they will run my credit to see if I qualify for $0 down. He asks me to sign a paper that would allow them to see if I qualify for another lease and $0 down. I saw that the paper asked for my social and I asked Chris is this for the credit card? I don't want that. Chris said no it was just to see if I qualify for no money down. They come back and tell me that they'll do 0 down and put the "taxes" into my payment for the first 6 months and that would only be $20 in addition to $329 a month. At this point I'm thinking okay that's not so bad. But I'd still like to be lower. I tell them I'll think about it. They ask me to put $500 in good faith and come back tomorrow with a decision. They tell me $500 is refundable whether I take the deal or choose not to. They give me their numbers and I leave. Monday I've decided to change my insurance to a different company with a better price but text both sales reps that I would like to really be at $275. Mike replies and says how about $289 monthly. 0 down and a 0% for 6 months. I question him on what the xxxx 0% means and he plays me off and re explains the taxes we had discussed and how that would need to be paid off in 6 months or it would gain interest. Red flag. This struck me as odd. I reiterated the brake down to how I was interpreting it and he replied that I had it correct and apologized that text can be confusing. That night. I went to pick up the car so excited that I would have a safe car for winter. In the signing process a gentlemen told me I should spend $7 for warranty but that'd he'd give it to me for $2... sure why not at this point. Then a guy name Ned comes in. I remember him from three years ago and like him. He's a very kind older gentlemen. We go over the brake down as I start to sign the contract. I double check with him about the monthly payment after 6 months of the "taxes" and want to make sure it's all as we've agreed. He dodged my question twice. The third time I asked he says "Well, Erica since you've put the $4,000 down. You can really make your monthly payment anything you want!" In the time he finished that sentence I had already put together what had happened. I quickly responded "what $4,000 down? I never put anything down. This deal was suppose to be 0 down. I NEVER opened a credit card so you better not be telling me that's what's happening here" Ned looked at me and yes I see here that you did. You were approved for $4,000. These snakes opened a credit card in my name and approved it for $4,000 without my consent. I was in literal shock. Immediately I told them that they needed to call Mike and that this deal was 100% over and someone better start explaining. Of course Mike doesn't answer his phone but he cowardly texts me and blames things on Chris clearly not have made things clear to me. I looked at Chris who obviously then denies everything and says he was never aware of the credit card and how this happens. Needless to say they all got a piece of my mind. I went there at 7:00pm and didn't walk out until 9:00pm. Another gentlemen came in and tried to defend Mike and that he was "human and made a mistake" I told this man he was disgusting for trying to defend someone who deliberating knew what he was doing. And how unbelievable it was that he saw no harm in a credit card being opened without my approval or let alone knowledge! At this point they had closed me into the office with the two men in attempts to keep people from hearing anything else I had to say. I told them to put my plates back on my car and that I'd never be doing business with them again and I'd make sure everyone in my area knows what kind of rotten people they are and the scam they're running. Now here's the icing on the cake! This morning Mike called me and says "Erica what happened!?" Like you've got to be kidding me! Right!? I tell him I have nothing to say to him he's a snake and to never ever contact me again. He then goes "Come on Erica, let's talk common sense" I interrupt him and said no let's talk consent! I told him he never ever had mine to open that card and that I literally told them several times that I was not interested so I'm not sure how there was any room for question on the matter. He proceed to tell me I was the idiot and then cussed me out... in which I hung up. Real professional right? Now I know that dealerships have always been awful and pushing and high pressure. But it crosses a HUGE line when they deliberating go against your approval and file for things behind you back. That's not acceptable and I'm still unsure how it's even arguable. Please don't give these people your business and please don't let them scam you

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Nissan Sales Manager
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Chris logan
May 26, 2017

"$400 repair turns into $4,000+ NIGHTMARE !!! "

- Jeffrey Elletson

YOU Be My Judge ... (I'll provide updates as they occur - hopefully!) Whether you chose to go to Sullivan Brothers is up to you... But here is my story for any consideration. [Any Opinions???] I have a 2005 Nissan Armada that recently had a transmission line rupture, 2.2 miles from the Sullivan Brothers shop. I immediately pulled over on route 6, upon losing drive power. I know it was 2.2 miles because I used AAA to tow it. I figured that having a higher end vehicle, I would better off taking it to a Nissan Dealership rather than any regular repair shop. To replace the hose cost $400. I was very cautious and clear in asking, "could there be any other problems caused...?" The Tech Coordinator Joe Martel, stated "you did yourself a favor by stopping quickly - you're all set. We test drove and ran diagnostics and NO codes showed up - you're all set." ... Well no sooner did I arrive back to the Cape did engine lights pop on, but also the transmission started to slip! I immediately called Sullivan Bros. to hear that I should drive it back to be checked! Hesitant to drive the vehicle, I requested a tow, only to be denied. I was told to drive it slowly so I took 2 hours to drive route 6A to route 3A. After arriving and Sullivan Bros. checked the vehicle, they broke the news to me that I had two options: a $3300 used transmission or a $4000+ re manufactured tranny!!! I was blown away with their matter of fact - "it's your choice" statement! My first questions of whether the initial services were competently completed were completely dismissed! Instead it was suggested that "We can't diagnose problems that may occur in the future"...!!! Are you kidding me - not even a diagnosis after you've made a repair !!??!? Being angry and desperate - I reached back to Sullivan Bros.to request some or any form of assistance. I spoke with the Service Manager Joe Vandanza, who in the nicest way suggested that they would do nothing and they would treat any other vehicle the same way. Of course I asked if he could produce the service report showing they ran the codes, but he didn't think that was available. Of course I'm guessing that when push comes to shove, a report will be produced. So, as of this very moment, I'm left with a broken car, a $4000 repair bill to get my car fixed and no recourse but to reach out to the court of public opinion. I'm very interested in hearing any responses as to whether I should seek advice in the court of law, or if anyone has had similar experiences? Would I purchase another Nissan or work with Sullivan Bros. again?... My experience to date has been enough. Of course, I'm hopeful that they reconsider their position on assistance. They did of course offer a loaner while they would repair my car for the $1,000's more. I declined as I don't have the money at the moment to pay for that level of repair, and I suggested it would be disingenuous. While I would hope that speedy service in order to finish a basic "hose job" was not the culprit... But considering the statement I was offered, "diagnostics can't predict the future"... who knows!?

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jim Martel
May 27, 2017 -

Sullivan Brothers Nissan responded

Jeffrey, Please contact me directly at ttharpe@sullivanbrothers.com, I would like some more inforamation from you to see if there is something we can do to help Thank you

February 02, 2017

"Not the stereotypical new car service center!"

- Armada of 5

I purchased my Armada new in 2009. I have always had my Armada serviced at Sullivan Brothers. As my truck has aged, the quality and integrity of their service department has not decreased. They treat us like it is still new; friendly and accomodating. They have broken my stereotypical image of the new car service center and have earned my trust, even when the repair is serious and expensive. And I do set a high bar.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Bandanza
January 07, 2017

"great staff very good service"

- carguy jim126

i received very good service great staff they had vehicle done shen promised and it was cleaned the shuttle driver kept asking if i needed to have a ride anywhere

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
i dont recall his name but he was asian and very nice
December 28, 2016

"car held hostage by sales staff"

- Bestdriver21

Went in for routine maintenance. Expressed interest in finding a new car. Determined they didn't have what we needed on their lot. Paid for service, but was told "they couldn't find" our car. Kept us waiting for over an hour, which coincidentally gave the sales guy a chance to apply increased pressure to get us to buy a car. Super sleazy. Will not return.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Can't recall
Dec 28, 2016 -

Sullivan Brothers Nissan responded

We apologize for your experience. I would like to speak with you directly to get more information. Typically, if the car is in service, the valet would have the keys, labeled and the spot marked on the tag. Our lot is pretty small, vehicles tend to get blocked in, but not lost. Please contact me, if you don't mind, I would like some additional info in regards to the issue. Thank you, Tracy 781-936-2724

August 13, 2015

"great service and awesome prices"

- ginybiny

Helped me honestly resolve issue. Contacted me quickly once diagnosis. Pleasant and funny desk and drivers. Transportation to gym was greatly appreciated and needed. Best ever!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
al
1
1 - 10 of 18 results