Sullivan Cadillac - Service Center

All who I came in contact with were pleasant and very helpful. All my questions and concerns were answered to my satisfaction. helpful. All my questions and concerns were answered to my satisfaction. More

The 25 dollar gift card was not available from your used car manager.unless I went in to talk to him.That is not what it said on the bottom of his letter. The service was still good and I might come back in car manager.unless I went in to talk to him.That is not what it said on the bottom of his letter. The service was still good and I might come back in the future. Thanks Mike Booher. More

Always finished on time and at the price quoted. Excellent communication. Will continue to use them. Excellent communication. Will continue to use them. More

The tech rep made aware of a free service I didn't know I had coming. That w as a pleasant surprise had coming. That w as a pleasant surprise More

Waiting area for people getting service on vehicles is not welcoming. Didn’t even have coffee made and area around coffee dirty. Thankfully service was on time with my appointment but seemed to take aw not welcoming. Didn’t even have coffee made and area around coffee dirty. Thankfully service was on time with my appointment but seemed to take awhile. More

The service manager seems to be over his head. Service department customer's waiting area is not very good. Volkswagen of Ocala blows it away! Service department customer's waiting area is not very good. Volkswagen of Ocala blows it away! More

Great customer experience from start to finish by all involved. They were able to locate the the vehicle desired promptly. Highly recommend the Sullivan Cadillac experience!!! I look forward to workin involved. They were able to locate the the vehicle desired promptly. Highly recommend the Sullivan Cadillac experience!!! I look forward to working with the Service Dept in the future as needed. More

Very helpful and friendly service. Keep me informed of how the process was going. Washed my car when finished and I left Very happy with all the work completed. Keep me informed of how the process was going. Washed my car when finished and I left Very happy with all the work completed. More

Great service department great communication . All work was do quick and right. We will use again All work was do quick and right. We will use again More

Navigation, outside temperature and audio didn't work when I got the car back! Also, Rep was anxious to sell me another $600 worth of service on my vehicle. I miss my last contact, Jaime, in the servic when I got the car back! Also, Rep was anxious to sell me another $600 worth of service on my vehicle. I miss my last contact, Jaime, in the service department. She was professional and courteous. Sorry she left Sullivan! More