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Sullivan Cadillac - Service Center

Ocala, FL

4.5
459 Reviews

459 Reviews of Sullivan Cadillac - Service Center

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January 01, 2024

Jaimie makes every run smoothly and is an absolute pleasure to work with. She handles everything efficiently and professionally. More

by cthompson31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaimie Daigle
Jan 03, 2024 -

Sullivan Cadillac responded

Thank you for the awesome feedback! Jaimie is an excellent service adviser and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. Sincerely, The Sullivan Cadillac Team

December 31, 2023

Very professional and accommodating. We live in Gainesville and Jamie Daigle made sure our car was taken care of while we waited so we wouldn’t have to make another trip. Excellent cus More

by BCTGATORS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Daigle
Jan 03, 2024 -

Sullivan Cadillac responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Jamie went above and beyond to assist you with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Sullivan Cadillac Team

December 30, 2023

Everyone there was very helpful and friendly. I would recommend Ronnie for a sales person. More

by Dick47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Trott
Jan 02, 2024 -

Sullivan Cadillac responded

Hello, we loved reading this review! Happy customers are our aim, and it appears Ronnie really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, The Sullivan Cadillac Team

December 29, 2023

Great people Mike the salesman wonderful guy wish more salesman were like him there's no jerking around. More

by MICHAELIOZZIA
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike sales 5 stars, Joseph Trott
Jan 02, 2024 -

Sullivan Cadillac responded

Michael, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Mike does for Sullivan Cadillac and our customers. Hope to see you again soon! Sincerely, The Sullivan Cadillac Team

December 27, 2023

Jaime offered me a loaner when she realized the part they ordered for my car was installed earlier in the week in somebody elses car. Then due to all of the crazy Christmas traffic and the fact that I was n More

by terriandharvy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Dec 28, 2023 -

Sullivan Cadillac responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Sullivan Cadillac Team

December 23, 2023

Service was a breeze and they picked up my car and brought it back! Thanks! More

by SViera1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Dec 26, 2023 -

Sullivan Cadillac responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Sullivan Cadillac Team

December 22, 2023

Just traded 2023 for 2024 XT4 and made deal before GM went on strike. Rich G. held the deal, way longer than I expected. Rich was in a Golf tournament, so the remaining team did such a great job of clos More

by daveweis0
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Ginther
Dec 26, 2023 -

Sullivan Cadillac responded

We really appreciate the kind recommendation, Dave. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, The Sullivan Cadillac Team

December 21, 2023

Decent Turn Around Time with OIL CHANGE,Lube, with TIRE ROTATION,and Replacing Front Wiper Blades.BUT !!!!!!Replacement of Front WIPER BLADES.........OK>>>>>>>..$ 25 Each Wiper...BUT ANOTHER $ 37 LABOR... More

by FGREEN1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE DEPT ONLY
Dec 22, 2023 -

Sullivan Cadillac responded

We are glad to hear that your visit was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Sullivan Cadillac Team

December 17, 2023

Very friendly staff, best service center in town and they treat you like family everyone was very knowledgeable. More

by RICHVAZ352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Trott, Dylan Tucker, Roy Smith
Dec 19, 2023 -

Sullivan Cadillac responded

Rich, hello, and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, The Sullivan Cadillac Team

December 16, 2023

We are always satisfied with the service, the last time was just as hood as ever. Thank you Happy Holidays to the team! More

by LKPoole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Dec 19, 2023 -

Sullivan Cadillac responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience. It was truly a pleasure working with you. Sincerely, The Sullivan Cadillac Team

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