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Sulphur Springs Chrysler Dodge Jeep RAM - Service Center

2.8

4 Lifetime Service Reviews

1505 Industrial Dr W, Sulphur Springs, Texas 75482

4 Reviews of Sulphur Springs Chrysler Dodge Jeep RAM - Service Center

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May 20, 2018

"Dealership Deception( unsealed)"

- Lyingsalesman

As an average hard working american with established credit that becomes Interested in purchasing a newer vehicle from a dealership, you feel excited as well as a sense of pride as you begin to shop around for the vehicle want...via intetnet/ or window shopping....However at this dealership, you will only be treated as a wonderful and valued customer until you sign papers ,after market warranty and drive off the lot...The internet sales ladies are just about the only ppl that seem to genuially care about their customers and they don't even receive the commision, This dealership recently fired a great , hard working and honest married Sales manager that treated men and women alike in the work place with a professional and stern work ethic without special treatment based on gender......instead of removing the dishonest superiors that have no compassion,morals or genuine concern for anyone unless it's profitable to them....

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Overall Experience
Recommend Dealer
No
Employees Worked With
Bob Boynton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Natalie Hightower
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sarah Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Kraig LaBarge
May 21, 2018 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

We appreciate you sharing, and appreciate your business. We unfortunately did recently have a change as none of us like to have generally in a business. We value all of our employees and know we are only as good as them. Thank you for taking the time and all of us are here should you need any assistance. Thank you again for your business.

June 21, 2017

"Great dealership "

- KB

I purchased my first car with them and they were nothing but amazing. This is a purchase I'll never forget. Highly recommend this dealership. Tammy, Kacie, and Sarah you ladies are such a blessing!

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Recommend Dealer
Yes
Employees Worked With
Kacie Mercer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sarah Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tammy Bain
February 03, 2017

"DO NOT BUY FROM SULPHUR SPRINGS DODGE! "

- Ryan Evans

DO NOT BUY FROM SULPHUR SPRINGS DODGE! They do not honor defective cars. Service department is the worst I have seen. I bought three vehicles there in the past three years and our recent purchase of a brand new 2016 Jeep Compass on January 16th was great until they would not honor a design defect. Because of my car addiction I have bought 27 vehicles in my life so I'm a dealerships dream. I know cars better than most since I grew up in the Body Shop business. I can fix the problem myself but that is not the point. When you buy a 25,000.00 vehicle brand new with 100 miles on it and full warranty, you don't expect any problems much less working on the car yourself. I will muddy the name of Sulphur Springs Dodge on as many websites as I can. I will post videos of defect on YouTube and Facebook as well as me making the repair since they will not honor the problem. I will be contacting Chrysler corporate office next. (2016 new Jeep Compass driver side door mirror air leak)

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Recommend Dealer
No
Employees Worked With
Chris Pearsall
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Chris Ford
Feb 03, 2017 -

Ryan Evans responded

Clarification to negative review: Sales staff was always amazing. Finance was always amazing. Parts people are amazing. Problem is with owner and the folks in Service who didn't do anything about this or provide any courteous or diplomatic customer service.

August 02, 2016

"Serviced with a smile"

- Dawn321

I'm in sales so time is money to me! I recently had to seek service for my Dodge Journey as it was not acting right not only was I taken care of quickly by Tyler but he filled out my paper work asked me if I needed a car to use in the mean time and got me out of there within 10 minutes really 10 minutes and they were busy I am so impressed! will never hesitate to bring my car back, they value MY TIME TOO!! Dawn Morgan

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Recommend Dealer
Yes
Employees Worked With
Tyler
1
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