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Summit Chrysler Dodge Jeep Ram

5.0

4 Lifetime Reviews

1270 Putney Rd, Brattleboro, Vermont 05301 Directions
Sales: (802) 251-1111

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4 Reviews of Summit Chrysler Dodge Jeep Ram

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October 29, 2016

"Great service awesome people"

- Djdubreuil

I work with chris sanders and he helped a lot great service funny, personable, honest and did everything to get me what i wanted and more..I recommend chris if interested in a new/newer car

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Recommend Dealer
Yes
Employees Worked With
Chris sanders
June 21, 2016

"Awesome dealership "

- Nicole Brzoza

Bought a 2011 VW cc sport from them in late January, car had a gas problem and footed the bill at VW for it and after VW misdiagnosed it after a $700 bill they are still helping me and it's getting fixed by them. Never in my life have I dealt with such nice, genuinely caring people that are willing to go above and beyond for you. Buy your car from them and know they will take care of you!

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Recommend Dealer
Yes
Employees Worked With
Jeff, Adam
December 17, 2015

"Where's waldo? No, where is my truck?"

- Unhappy customer

I had been shopping for a oneton early in the fall (October) I have purchased a truck from summit in the past. I returned to look at one tons. They had a few options and I settled on a ram 3500 cummins cab and chassis and they would have a body put on it. The salesman, who was very helpful while I was shopping who I now can't even get a hold of told me that with a $500 deposit they would have the truck sent out and have the body out on it and it would be ready in 2-4 weeks, so 3 days later I bring the check for $500 to them. Now I'm expecting the truck to head off to the shop and have the body put on. Well three weeks later I call down for a status update. He informs me that I will have to sign the papers before they put the body on it. Now this isn't a problem except for the fact that now it has been three weeks... And anyone in any sort of business knows that time is money! Now I get the papers signed within a week of when it was requested. After 2 more weeks I get a call from the dealership...I'm expecting the truck to be ready. Not the case, he now informs be that he will need my down payment before the truck is sent to the shop. Ok so I bring down the payment and away we go...so I thought...I submitted my down payment on 11/23/15 now I'm sitting here still no truck 3 weeks later. Now this overly helpful salesman just happens to never be by the phone and never seems to call me back even after my 24 calls to the sales department and 3 visits to the dealership (which is a 35 minute drive) This is the second truck I've bought through summit and I am very impressed with the service department, although I will no longer be using there service as I am extremely disappointed in there sales department. You would think that you spend $50,000 somewhere they would atleast return your phone call. As many times as they assure me that "D&k's is a valuable customer" I am not convinced... If you are in the market for a vehicle and would like to wait 2 months for a truck that was sitting in the lot...this is the place for you, if not, I would suggest moving your business somewhere else

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Recommend Dealer
No
Employees Worked With
Jerred
August 28, 2015

"Promised accessories "

- Petewhithnohitch

From day one I had to prompt the dealer at every turn, I could not get them to call me back to answer any questions or to keep me updated. I was delayed a week for picking up my new truck while they outfitted it with the promised accessories. The day I picked the truck up it was still not ready. I have been waiting over three weeks with several false delivery dates and countless phone calls made (from me) to try to complete the original deal. This has to be the most inconsiderate dealer ever. Some mistakes were made but for them to never give me the time of day to call and update me on the situation is just inconsiderate and rude.... And I still don't have what was promised to me.

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Recommend Dealer
No
Employees Worked With
David, Phil, jarred, Charlie.
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