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Summit Toyota of Akron - Service Center

Akron, OH

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93 Reviews

93 Reviews of Summit Toyota of Akron - Service Center

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November 20, 2022

After 10 weeks, our power door does not work and Summit Toyota is keeping the $400. We brought our 10 yr old Sienna to have regular maintenance, the AC fixed, and the passenger side power door assessed More

by S
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Female, name unknown
Nov 21, 2022 -

Summit Toyota of Akron responded

Thank you for the feedback! We would like to note either some inaccuracies in your review and respond to the bullet points. Yes, the drain tube for the AC unit needed pointed another direction. The way it was left would not have damaged the heat shield but none the less, it should have been pointed the designed direction at the time of repair. In regard to the door issue you used the word “misdiagnosed”, that is completely inaccurate. There was no misdiagnosis. We repaired the center door hinge for the quoted $400 and when you left, the door was working as designed. The part that failed later was working as well. That part failed a month and a half later as well as 4100 miles. That is all we can confirm, how many times the door was opened isn’t relevant. Again, the part was working properly when you left with your van. Please keep in mind, the repair we made is an external part on the door, the repair that you need is an internal door part. Response to bullet points 1) We did explain the 1-year warranty was good for the repair we made. That repair was still accurately diagnosed and working properly. We repaired a hinge and now you have a failed lock assembly. Two entirely different parts. Again, the lock assembly was working when you picked up the vehicle. You are asking us to warranty every part within the door and that just isn’t reasonable. We also wouldn’t quote to repair a part that is working as designed and why the initial repair did not include the additional $800. We do not quote for unneeded repairs. 2) Yes, you would have been given the same answer as the repair was still working. And the now failed part was working when you left with the van. 3) Again, there is no chance, as the door was working as designed when you left with it and drove it for several weeks and thousands of miles. 4) There is that “misdiagnosed” word again. Simply not true. We did lose time however, the time it took to get your door open to DO the repair took longer than anticipated. Not the repair itself. Yes, anything we do to assist our customer financially is on us, when it’s appreciated and when it is not. We focus on mileage AND time, just as the manufacturers warranty does. However, neither really matter in this case as our repair is still working as designed. In response to your closing paragraphs. Yes, we are completely certain that we repaired one part and didn’t repair a part that failed later for free. Yes, it would be additional money to repair an additional part. Yes, the doors are complex and have many moving parts. However, we do not have a crystal ball that tells us when a locking mechanism is going to fail. In short, you are saying we should quote repairs to vehicles that are working properly, we simply won’t do that and don’t believe that to be honest business.

August 30, 2022

Nevine was so friendly and professional I bought my new Camry and I’m So happy with it . More

by Nohaalymahran
Recommend Dealer
Yes
Employees Worked With
John Heslep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Watterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Datsko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Schrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
JASON GRIEVE
5.0
This rating includes all reviews, with more weight given to recent reviews.
NEVIN BOLAND
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2022

Always great service from Summit. Kaylee Disanto was friendly and knowledgeable. Would definitely recommend Summit Toyota 👍 More

by fatfl95
Recommend Dealer
Yes
Employees Worked With
NEVIN BOLAND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylee Disantis
March 22, 2020

09 Venza Repair After having a complete parking brake failure after Summit Toyota replaced the complete parking brake system, I took my Venza to Ganley Toyota to have More

by gjkrone12
Recommend Dealer
No
Employees Worked With
Jennifer Sheldon
July 11, 2019

Takes care of customers even if you didn’t buy from them! We’ve been using Summit Toyota for service for many years. We haven’t purchased anything from them, but always trusted them to service our two Toyot More

by rptipton
Recommend Dealer
Yes
Employees Worked With
Andrew Smolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki (service manager)
March 02, 2019

Service Department Had a good experience, oil change, tires rotated. Andrew was very kind and did not try to sell me on a bunch of stuff I did not need. This exper More

by Princess1
Recommend Dealer
Yes
Employees Worked With
Andrew Smolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2019

Service is consistanly superior. This dealership has excellent service in all areas. Sales and service personnel are knowledgeable and friendly. It is a pleasure doing business with S More

by Linda
Recommend Dealer
Yes
Employees Worked With
February 28, 2019

Prius Software Upgrade Brought my 2010 Prius in for the recent software update. As always, I was scheduled in at quickly and on a date and time that was convenient for me. More

by PriusGuy
Recommend Dealer
Yes
Employees Worked With
Don't typically know the service people by name, but they always know me.
February 21, 2019

Wonderful as always The entire staff, as always, was professional, friendly and very helpful. I purchased my new, 3rd four runner in 2017 and in a couple of years will pr More

by LakeLady
Recommend Dealer
Yes
Employees Worked With
Bob Watterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : service employees; don't remember names but they were great., Stephanie Bryant-Hickman
February 20, 2019

Routine Maintenance The staff is friendly and professional. The assigned staff member explained the services and responded to my request to pay particular attention to a More

by mrstith
Recommend Dealer
Yes
Employees Worked With
Michael Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Watterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Smolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Worked with these before. This visit was for service.
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