105 Reviews of Summit Toyota of Akron - Service Center
I have purchased 19 Toyotas over the past 50 years from previous dealers: M&M, Montrose, and now Summit Toyota of Akron. I can honestly state that I can’t ever recall a negative experience over the years a previous dealers: M&M, Montrose, and now Summit Toyota of Akron. I can honestly state that I can’t ever recall a negative experience over the years at these dealerships. Mike Maloy has been a significant factor in my long history with Toyota. I always look forward to his greetings and conversation when I’m at the dealer. He is truly a class act and Summit Toyota is fortunate to have him and the legacy he brings to the dealership! More
I have Purchased several vehicles from Summit and have my vehicles serviced there. I would 100% recommend this dealership. They have always been honest and fair. If you’re in the market for a Toyota, give Su vehicles serviced there. I would 100% recommend this dealership. They have always been honest and fair. If you’re in the market for a Toyota, give Summit Toyota a shot. You won’t be disappointed. More
After 10 weeks, our power door does not work and Summit Toyota is keeping the $400. We brought our 10 yr old Sienna to have regular maintenance, the AC fixed, and the passenger side power door assessed Toyota is keeping the $400. We brought our 10 yr old Sienna to have regular maintenance, the AC fixed, and the passenger side power door assessed before a big trip. We had to bring it back within a week or so because they redirected the AC drain onto the heat shield instead of the ground. The power door was a bonus to us because two other places looked at it and both said it would be $800 to repair. Summit took a look and said they could do it for $400. We relayed our surprise per the other estimates, but said yes. The power door worked for 12-20 pulls then failed again. Summit Toyota took another look at the now non-functioning door and came back with an estimate of about $800 to fix it. When I complained that they had misdiagnosed the problem and I would either like them to fix it or refund the money, here is what I was told: 1) Power doors are very complex. Someone should have explained that their 1yr warranty for fixes would only apply if we addressed every possible problem that could occur. A $2,500 prospect. No one said anything of the sort. We were told $400. Then it broke and we were told $800. 2) Because the issue was technically fixed when it left the facility, Summit bears no responsibility should it fail in a day, a month, or a year. That’s what was actually said. I verified; had the fix failed the next day I would have been given the same answer. 3) Summit Toyota believes there is no chance they misdiagnosed the issue. 4) I was told that Summit gave us several discounts associated with the work that day and they lost time on it. That is, they misdiagnosed how much time the fixes would take. This point seemed important to the service manager. I think it’s important too. Unless it was a consideration as to whether or not they rectified the power door issue, there was no good reason to bring it up. We spent $3,000 at Summit Toyota that day and got ~$100 off. Any discounts they afforded us are on them. Any extent to which they mismanaged their own time shouldn’t later be held against the customer, right? 5) Also important to them, the 5k more miles on it since the last time they saw it (~10 wks). It’s actually 4K. We took a big trip putting about 3,500 miles all in 2 weeks. I can understand wanting to focus on miles vs time if the issue had to do with the transmission or the tires. The door worked for a very short time throughout what happened to be a lot of miles all at once. Besides, according to Summit Toyota, their response would have been the same if the door had failed the next day. I understand that one thing can go wrong then a separate thing a day later. Issues can be complex. But I also believe the service department is in the best position to understand those complexities; so, the burden should be theirs in the event they fail to solve the problem. Bottom line, I’m out $400 and don’t have a functioning power door after only a couple of months. They said they understand the situation is frustrating but the money will not be refunded and it will cost $800 to get it working now. Imagine, giving them another $800 knowing that Summit Toyota would be satisfied so long as the fix worked when it left the facility even if only for a day. It’s the absolute certainty that baffles me. Summit Toyota had to re-address the AC repair, they underestimated their own time management, they too now estimate an $800 repair and apparently they feel they gave us so many discounts ($100 on a 3K bill). To say the least of human fallibility. I think they made a mistake, not only in that they missed the repair that would have stuck the fix, but also in how they chose to handle it. As customers who just spent $3,000 on a 10 yr old vehicle, we were a good bet for future revenue. We will never go back to Summit Toyota and cannot recommend them to anyone, for anything, ever. More
Nevine was so friendly and professional I bought my new Camry and I’m So happy with it . Camry and I’m So happy with it . More
Always great service from Summit. Kaylee Disanto was friendly and knowledgeable. Would definitely recommend Summit Toyota 👍 Kaylee Disanto was friendly and knowledgeable. Would definitely recommend Summit Toyota 👍 More
09 Venza Repair After having a complete parking brake failure after Summit Toyota replaced the complete parking brake system, I took my Venza to Ganley Toyota to have After having a complete parking brake failure after Summit Toyota replaced the complete parking brake system, I took my Venza to Ganley Toyota to have them check it. According to there tech # 701 and there Service consultant, the parking brake parts were installed incorrectly by Summit Toyota and would cost me $852.00 to have them fix what Summit Toyota did wrong. I would think that Toyota would not allow this kind of practice to happen or is Toyota Corporation in on it to have double sales on one repair. More
Takes care of customers even if you didn’t buy from them! We’ve been using Summit Toyota for service for many years. We haven’t purchased anything from them, but always trusted them to service our two Toyot We’ve been using Summit Toyota for service for many years. We haven’t purchased anything from them, but always trusted them to service our two Toyotas. Our 18 sienna was in for its complementary service and also had the option to update the audio system ... well this normally would have incurred an additional fee because we did not purchase it from them , Nikki the Service manager was nice enough to waive the fee just because we have given them service over the years. I really do appreciate you going the extra mile. Not every service or repair done there might be the cheapest necessarily, but I do appreciate honest customer service coming from a dealer...It can be hard to come by it seems! There are many options when it comes to car repairs but I am comfortable and confident in the service I’ve had at Summit More
Service Department Had a good experience, oil change, tires rotated. Andrew was very kind and did not try to sell me on a bunch of stuff I did not need. This exper Had a good experience, oil change, tires rotated. Andrew was very kind and did not try to sell me on a bunch of stuff I did not need. This experience was much better than the problem we had with the back passenger door with the lady manager. Miss Tim Treadway. More
Service is consistanly superior. This dealership has excellent service in all areas. Sales and service personnel are knowledgeable and friendly. It is a pleasure doing business with S This dealership has excellent service in all areas. Sales and service personnel are knowledgeable and friendly. It is a pleasure doing business with Summit Toyota More
Prius Software Upgrade Brought my 2010 Prius in for the recent software update. As always, I was scheduled in at quickly and on a date and time that was convenient for me. Brought my 2010 Prius in for the recent software update. As always, I was scheduled in at quickly and on a date and time that was convenient for me. I was treated courteously and quickly and the service was handled with the Service Departments always stellar attention to detail. Have been coming here for years. More