Sun Motor Cars BMW

Worst customer service I have ever received from a Dealership. I have owned over 10 BMWS dating back to 1977. Decided to lease the last BMW, and called Peter Kompotiatis a month prior to the lease Dealership. I have owned over 10 BMWS dating back to 1977. Decided to lease the last BMW, and called Peter Kompotiatis a month prior to the lease expiring. I left 3 messages and my wife 2. with only 1 return call stating that the car was due back in April 30. I surely would have purchased or leased another BMW, but after the lack of response NEVER again From Sun Motors. I explained this to the sales agent and is only excuse was Peter is very Busy. TERRIBLE CUSTOMER SERVICE I WILL BE GOING TO APPLE OR ANOTHER BMW DEALER More

The worst BMW dealership I’ve have ever been to. A few months ago I had my rain gel sensor leaking on my M4. I called and made an appointment. When I took my car in I sensed a lot of confusion. I ex A few months ago I had my rain gel sensor leaking on my M4. I called and made an appointment. When I took my car in I sensed a lot of confusion. I explained I had my windshield replaced a few months prior and that was probably the cause. One of the advisors came out to look at it and said keep wiping it and eventually it will stop and because it was extra glue dripping down. I took his word for it and it is still dripping down. His name was Adam. The second time I had to deal with them I got a nail in my tire and I have the roadside warranty for a year. I called to make an appointment and wasn’t in their system. That meant when I had the rain gel sensor problem they didn’t even put me in the system, so I didn’t have an appointment. That’s why the told me to just wipe it. They told me over the phone they could probably just patch it. I used to live in North Carolina and Florida and have gotten many flat tires in the past and every BMW dealership said NEVER to patch a track tire. He said bring it in and we will look at it and go from there. When arriving, Tim was very rude and right off that bat told me it would be $40 to patch the tire which is ridiculous. I explained I had the roadside warranty and wanted the tire to be replaced. He then came back to me a few minutes later and said he can’t get that tire because it is on back order. He stated he would look around and try to find one and give me a call on Monday, he never called. The same day I called another BMW dealership to see if I would get the same story. The other dealership said they could have it to their shop in 3-5 business days. Unfortunately other dealerships are pretty far away from me, so I had to take it to Sun. After this I will not be going back and will be contacting BMW for both horrible experiences. More

Kyle Smith went above and beyond to make everything go smoothly! He was fast to answer all our questions and helped out as much as he could. Thank you again Kyle for making our day we really appreciat smoothly! He was fast to answer all our questions and helped out as much as he could. Thank you again Kyle for making our day we really appreciate everything. More

Rip off , inept, liars. Could not work with warranty. Invented things not needed. Damaged my car . Blew me off because not a high end client Invented things not needed. Damaged my car . Blew me off because not a high end client More

I took delivery of my eighth BMW from Sun Motors and Scott Holl yesterday. The vehicle is amazing and Scott is my hero and friend. Scott Holl yesterday. The vehicle is amazing and Scott is my hero and friend. More

Absolute best sales and service experience I have encountered with any brand. We are currently on our 7th BMW, and the last 6 have been from Sun Motor Cars. I can't imagine going anywhere else. The w encountered with any brand. We are currently on our 7th BMW, and the last 6 have been from Sun Motor Cars. I can't imagine going anywhere else. The whole team there is just outstanding. I highly recommend them! More

Daniel Lewis is the most outstanding salesperson I have ever encountered including other than autos. He has the rare ability of making you feel completely comfortable while guiding your hopes and desires t ever encountered including other than autos. He has the rare ability of making you feel completely comfortable while guiding your hopes and desires to a very satisfying conclusion. Peter Kompotiatis, Sales Manager, sealed the deal by giving me a great price. Would be more than happy if we could make the same deal next time. Will Estill's, Online Specialist, determination, knowledge, understanding and patience are the reasons I went to Sun BMW to test drive. And Sarah Jekel, Product Genius, is a jewel. Before leaving, she performed an operator protocol ensuring all operative questions were answered. Her suggestions made the ultimate experience better. Sun BMW earns the customer's trust. Love my 2021 540xi and love Sun BMW. More

Service When you buying new car from this dealer they promise everything just to sell you but when is time for service and to get a loaner it's the worst expe When you buying new car from this dealer they promise everything just to sell you but when is time for service and to get a loaner it's the worst experience you would ever have. Some kind of policy for adult . You must be 25 to get a loaner. Keep in mind 18 years it's not kid anymore. So if you are buying a cars from this dealer make sure you have time to pick and drop the car for service while you Adult who has 24 years sitting at home. More