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Sun Buick GMC - Service Center

4.6

16 Lifetime Service Reviews

3333 Sunrise Hwy, Wantagh, New York 11793

16 Reviews of Sun Buick GMC - Service Center

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August 20, 2018

"The owner who won't take ownership"

- LP

Patrick Cassino is among the worst owners/managers that I have ever encountered as a consumer. I contacted him after a second wasteful visit to his service shop for a recall repair in July of 2018. My car was at his shop for two full business days, and when I picked it up, it was in the same condition that I dropped it off in. According to the service consultant, the part that they arranged to have overnighted did not come in. When I came back more than a week later to finally have the work completed, the part was still not there. When I spoke with Patrick on the phone, he made every attempt to divert the focus of conversation away from my complaint. I found it exhausting trying to convince this man that the service and courtesy at his shop was less than perfect. At the end of it all, the only remedy he offered included me taking my car to another dealer, even though I bought it from Sun. I did, by the way. A GM dealership less than 8 miles from Sun had the part in stock and completed the repair in about 2 hours. When retail/business transactions go awry, consumers expect that there is a supervisor they could defer to who will listen with an open mind and offer an amicable solution. That is not Patrick Cassino. In his mind his shop is never wrong, his team is never at fault, and any problem that you have at or with Sun Buick GMC is just that - your problem. You don't have to take my word for it though. If you read how he replies to any online review that is unfavorable, you'll find a pattern of narcissistic responses that deflect responsibility from his dealership and his team. He is the owner who won't take ownership.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Bob McKenna
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Rosedale
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Patrick Cassino
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 03, 2018 -

Sun Buick GMC responded

I am the owner-manager of Sun Buick GMC of NY. Mr. P has barely written an accurate word here. Some important facts: First, I've never met this fellow yet he attempts to evaluate me as a narcissist? We've only spoken by phone and he was quite accusatory and belligerent. He has a 2008 Pontiac with over 100,000 miles that has been extensively modified by a custom shop. The doors were removed and converted to custom scissor type openings along with an aftermarket intake system. Yes, the doors look cool but can greatly impair functionality and safety in a collision. This also required electrical wiring modifications. These alterations make the recall difficult or perhaps impossible to perform correctly. Per GM, the recall might require replacement of an airbag sensor in the seat for this aged vehicle. Also per GM, an inspection must be performed BEFORE any parts are can be ordered. The sensor, if required, is on national backorder and very difficult to obtain. We ordered it BEFORE I learned of the custom modifications. Further, Mr. P never "confronted" me with an in-store audio-video record of his visit. He doesn't have any. I was the one who offered to review our recordings for him. It certainly DOES NOT prove or support his contentions. At no point did I ever tell him that the audio record proved him correct. That statement is simply FALSE. At best, the video was inconclusive and pointed to a misunderstanding. At worst, it shows him to be mistaken. For certain though, it does show him leaving here early angrily July 23rd, 2018 and DECLINING further service for this recall and cleary telling us NOT to bother calling him when the part arrived. Later that day, to be polite, I called him and apologized verbally and then by email for any misunderstanding. There is no "guilt" or blame to place here. We did not modify his car nor did we create the recall situation. I did state that the mods made his vehicle risky and difficult to repair and he could accept the fact that such alterations can have negative consequences. Considering the inherent risks and his combative attitude I suggested he try another dealership and start fresh. I even offered to hold the part for him for a while. His distortions, omissions and personal insults confirms my decision. Finally, Mr. P, I do hope that readers take your advice and seek our other reviews and my responses. There's over 2000 great web reviews for my company and it's tough to find the very few negative ones like yours. I can only be proud of my team and our 25 years of success. Patrick R. Cassino​, Owner / President

October 14, 2017

"Successful hitch installment"

- Jolewis62

Having leased a new Terain, we needed to add a boat hitch after market. In the past, we had it done at u-haul but because of the new model and electrical system, we had it done at SUN. Although it took longer than planned, I have the confidence it was done correctly. And they found the noise that was coming from my window! Yay! And as always, Nick stopped by to see if all was well!

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Customer Service
Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob McKenna
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Nick Divone, LisaMarie Delligatti
Oct 17, 2017 -

Sun Buick GMC responded

Thank you for sharing your experience with us! It is important that our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to visit us anytime. Best, Sun Buick GMC Team

September 26, 2017

"SERVICE"

- PHILIP ROMANZI

The staff is friendly and knowledgeable. I rarely have to wait to be checked in. They answer all my questions and explain in detail each issue. Their waiting area is comfortable and has many amenities.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob McKenna
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 29, 2017 -

Sun Buick GMC responded

Thank you for taking the time to provide us with this feedback, Philip! We are pleased to hear that you were satisfied with our facilities as well as the service you received from our staff. If there is anything more that we can do, please come back and see us again. Best, Sun Buick GMC Team

September 12, 2017

"Very good sales people very good service people."

- gmc ed,76

For more than 5 years I have had excellent help in sales and in service, you take good care of your customers.I will recommend your dealership to my friends.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob McKenna
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Nick Divone
Sep 15, 2017 -

Sun Buick GMC responded

Your great feedback and patronage are very much appreciated! We work incredibly hard to exemplify our commitment to customer care and we are glad that our team was able to show you what we strive to deliver. Please feel free to reach out to us with future auto needs as we are always here to help. Best, Sun Buick GMC Team

April 18, 2017

"Oil change"

- edjim62

I had a 7:30 am appointment for a oil change. They checked me in at 7:30 and was done by 8:20. Great service.

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Customer Service
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Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
LisaMarie Delligatti
Apr 21, 2017 -

Sun Buick GMC responded

Thank you for sharing your experience with us! We’re glad to know that you had a positive experience at our dealership. Don't hesitate to reach out if you have other automotive needs. Best, Sun Buick GMC Team

April 10, 2017

"Amazing, great teamwork, very helpful"

- rob

I had an unfortunate incident where a piece of the plastic moulding came off the car. I was unsure what to do and contacted Victor Moronta who within 24 hrs had me set up to speak to someone in service. Once i arrived i met with Lisa D who made it the easiest expereince ever. She was extremely welcome and walked me through the procedure. It was the easiest experience i have ever had getting service. I want to thank Victor, Lisa D and the entire GMC team for their help and assistance. This is why i left the old car dealer i was with and bought 2 new GMC cars.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Victor Moronta
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : LisaMarie Delligatti
Apr 11, 2017 -

Sun Buick GMC responded

Thank you for your great review, Rob! We're glad to have Victor and Lisa on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Sun Buick GMC Team

March 31, 2017

"Best service "

- Rosalinda Bartolillo

I've been dealing with Sun Buick GMC for years and I'm always completely satisfied whether it's a service appointment or getting a new vehicle.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob McKenna
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Monahan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Rocky D, LisaMarie Delligatti
Apr 04, 2017 -

Sun Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Sun Buick GMC Team

January 28, 2017

"Great buying experience"

- MikeO

The staff at Sun could not have been more knowledgeable or friendly. They went out of their way to make this a great buying experience. I normally hate buying cars, the team at Sun made this great- they even gave my wife a gift. Top shelf from start to finish.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mitch Friedberg
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joseph Gillespie
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kevin Bannon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 31, 2017 -

Sun Buick GMC responded

Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Sun Buick GMC! If there is anything else we can do for you just visit us again. All the best, Sun Buick GMC Team

January 28, 2017

"Excellent "

- Redterrain

We walked in to get a battery for my key and then decided to just ask a question. Rocky was so helpful and honest. Even when I didn't understand something between the 2 different makes of a cars, Rocky just took his time to explain everything. He always had a smile and listen to what I needed. Without any pressure we decided to purchase the Terrain. All the sales personnel were so friendly. They treated us like family and couldn't help us enough. This will be our 3 purchase from GMC and it was a pleasure.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Gillespie
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Rocky D
Jan 31, 2017 -

Sun Buick GMC responded

Thank you for this excellent review. We are so happy to hear that Rocky and our team could make you feel like a part of the Sun Buick GMC family with your recent purchase. If there is anything else that we can do for you, please feel free to stop in any time. We hope to see you again soon! All the best, Sun Buick GMC Team

December 13, 2016

"EXCELLENT WORK"

- happycustomer

Sun Buick is probably the best dealership around .....both in sales and service. I have been coming to Sun for over ten years and have never had a problem.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob McKenna
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Lisa D and Diane
Dec 13, 2016 -

Sun Buick GMC responded

Your continued business is greatly appreciated and it has been a pleasure to work with you over the years. Each of our team members strives to make our customers feel happy and satisfied with their experience at our dealership. We want our guests to feel part of the Sun Buick GMC family, so we're glad that our team has always and continues to provide excellent assistance. Best regards, Sun Buick GMC Team

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