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Sun Buick GMC - Service Center

4.1

24 Lifetime Service Reviews

3333 Sunrise Hwy, Wantagh, New York 11793

24 Reviews of Sun Buick GMC - Service Center

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November 10, 2019

"Very happy with this dealership every there is very..."

- Carpenter1316

Very happy with this dealership every there is very friendly and helpful from sales dept to service will definitely buy my next car from sun auto group

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Yes
October 29, 2019

"Exceptional "

- Ajc513

My wife and I had a mishap with her wedding rings falling into my vehicles vent system. I left my vehicle with the team at Sun Buick GMC with the task of locating and retrieving them for us. Mike and his team were wonderful! They were very professional, communicating with me every step of the way and keeping me updated on progress. This was not your everyday service visit but they handled the situation perfectly.

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Recommend Dealer
Yes
Employees Worked With
October 10, 2019

"Great dealership!"

- Gracie

I have bought and leased vehicles with Sun Auto Group for many years. They have always been helpful and friendly. Their showroom is always clean and bright. Had an oil change service today and sat in the waiting room that had comfy chairs, TV, coffee, magazines, and snacks. Who could ask for more? I give them my vote of excellence ❤️

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Yes
Employees Worked With
September 25, 2019

"2017 Acadia oil leak"

- Marty

My 2017 Acadia oil pan leaking Mike Rosedale the service manager took car in no appointment Bob McKenna kept me informed about the entire process. They had the car fixed within one day and a half new oil pan and Gasket. As far as I'm concerned they are the best. I've also dealt with Walter in the past and he is also one of the best

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Yes
Employees Worked With
Other Employees : Walter
September 13, 2019

"1st Service "

- Loco542

Today I had my first service done on my GMC Sierra. I could not be happier. From the time I walked in the service writer was friendly. when I left the cashier was friendly. Nice comfortable waiting area. All my needs were met. Great job.

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Yes
Employees Worked With
Walther Quinones
September 12, 2019

"Best Dealership ever"

- pattyde

I have been using this dealership since 2007. I wish I had known about them before that. Every aspect of this dealership is geared to customer service.They are always there for me! Excellent service always!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Diane Shannon and Sal
July 23, 2019

"Perfect service every time!"

- Melissa M

I have always worked with Bob over the past 3+ years and Patrick has contacted me in making sure my family and I always received great service. Only once had a problem with my Acadia and the dealership was incredible and accommodating. Very honest, great competitive prices, and appointments were made with ease. Always got convenient service times to work with my insane schedule with work and young kids and never had to wait very long if I stayed with the car. Waiting areas very clean, comfortable, and perfectly furnished with refreshments, WiFi, charging stations, TVs, and PLENTY of toys and books for my kids. I purposely purchased another car from the dealership because of the service!

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Yes
November 15, 2018

"The worse service I ever received."

- Annaspgn

Had to be the worse experience with a dealership. I had a scheduled service that they would provide me with a loaner car. When I got there, the loaner car was not there and I had to wait for it. The Enterprise driver came about 15 min later with a Yukon! I drive a small Cascada. How do you give someone who drives a small car a Yukon!. Of course I told them I could not drive this and had to go with the Enterprise person back to their shop to get another car. They were trying their best to find one for me but we had to get in the car again and go to another Enterprise location. P.S. 1 hr later I finally got my loaner car which made me late to my other appt. I called the dealership to say that this experience was unacceptable. I got a call from the manager who said to me that it was not their fault that I did not like the car. And I should be THANKFUL that they gave me a $60K car to drive. I said I would of been happy with a $20K car that I could actually drive.When I got back that evening to return the loaner car and pick up my car. Nothing was said to me that they did have a part and could not finish the job. The next day I get a text from the manager in all CAPS saying that they didn’t order the part to finish the job because they assumed I did not want them to finish the job! What? The service was so lacking in every way!

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No
Employees Worked With
Nov 16, 2018 -

Sun Buick GMC responded

Hello Readers. It's easy to see what ingratitude and SNOBBERY we're dealing with here. What type of person could complain about a free loaner vehicle? This one: Anna S. is an agent with Charles Rutenberg Realty in Plainview. We've made it clear to "Queen Anna" in the past that the use of a free loaner vehicle is meant for warranty work and is not an "instant privilege". In this case, she brought us a Buick with 43,000 miles for services NOT typically covered by warranty: Roof drains clogged with natural debris, new carpets and a damaged sun visor. We offered this work at no charge for Goodwill reasons along with use of a rental at no charge. She waited just 12 minutes for the rental agency to bring her a $60,000 Luxury SUV which she then deemed too large! She never requested a small car in advance and we made no assumptions about her skill or desire to drive smaller or larger vehicles. (The GMC Yukon is most often driven by women btw) They brought her to another office and chose a new Camaro instead. All this took LESS than 1 hour. Most people would be THANKFUL for these efforts. Instead, Queen Anna chose to insult and berate my employees! I called her to explain that they're not here for such abuse and that yes, she should have been grateful for our efforts. She said she would go elsewhere and and abruptly hung up on me. She later called our receptionist and restated her desire to bring her "business" elsewhere. Knowing this it made no sense order a new sun visor for her. It would have been a freebie had she not burned her bridges here. We sent her an informational text about the sun visor the next morning only to avoid more of her verbal hostility. (Our client texting software defaults to CAP letters) I can't imagine using Queen Anna S. for a home purchase! Patrick R. Cassino, Owner-President Sun Buick-GMC inc

August 20, 2018

"The owner who won't take ownership"

- LP

Patrick Cassino is among the worst owners/managers that I have ever encountered as a consumer. I contacted him after a second wasteful visit to his service shop for a recall repair in July of 2018. My car was at his shop for two full business days, and when I picked it up, it was in the same condition that I dropped it off in. According to the service consultant, the part that they arranged to have overnighted did not come in. When I came back more than a week later to finally have the work completed, the part was still not there. When I spoke with Patrick on the phone, he made every attempt to divert the focus of conversation away from my complaint. I found it exhausting trying to convince this man that the service and courtesy at his shop was less than perfect. At the end of it all, the only remedy he offered included me taking my car to another dealer, even though I bought it from Sun. I did, by the way. A GM dealership less than 8 miles from Sun had the part in stock and completed the repair in about 2 hours. When retail/business transactions go awry, consumers expect that there is a supervisor they could defer to who will listen with an open mind and offer an amicable solution. That is not Patrick Cassino. In his mind his shop is never wrong, his team is never at fault, and any problem that you have at or with Sun Buick GMC is just that - your problem. You don't have to take my word for it though. If you read how he replies to any online review that is unfavorable, you'll find a pattern of narcissistic responses that deflect responsibility from his dealership and his team. He is the owner who won't take ownership.

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No
Employees Worked With
Aug 03, 2018 -

Sun Buick GMC responded

I am the owner-manager of Sun Buick GMC of NY. Mr. P has barely written an accurate word here. Some important facts: First, I've never met this fellow yet he attempts to evaluate me as a narcissist? We've only spoken by phone and he was quite accusatory and belligerent. He has a 2008 Pontiac with over 100,000 miles that has been extensively modified by a custom shop. The doors were removed and converted to custom scissor type openings along with an aftermarket intake system. Yes, the doors look cool but can greatly impair functionality and safety in a collision. This also required electrical wiring modifications. These alterations make the recall difficult or perhaps impossible to perform correctly. Per GM, the recall might require replacement of an airbag sensor in the seat for this aged vehicle. Also per GM, an inspection must be performed BEFORE any parts are can be ordered. The sensor, if required, is on national backorder and very difficult to obtain. We ordered it BEFORE I learned of the custom modifications. Further, Mr. P never "confronted" me with an in-store audio-video record of his visit. He doesn't have any. I was the one who offered to review our recordings for him. It certainly DOES NOT prove or support his contentions. At no point did I ever tell him that the audio record proved him correct. That statement is simply FALSE. At best, the video was inconclusive and pointed to a misunderstanding. At worst, it shows him to be mistaken. For certain though, it does show him leaving here early angrily July 23rd, 2018 and DECLINING further service for this recall and cleary telling us NOT to bother calling him when the part arrived. Later that day, to be polite, I called him and apologized verbally and then by email for any misunderstanding. There is no "guilt" or blame to place here. We did not modify his car nor did we create the recall situation. I did state that the mods made his vehicle risky and difficult to repair and he could accept the fact that such alterations can have negative consequences. Considering the inherent risks and his combative attitude I suggested he try another dealership and start fresh. I even offered to hold the part for him for a while. His distortions, omissions and personal insults confirms my decision. Finally, Mr. P, I do hope that readers take your advice and seek our other reviews and my responses. There's over 2000 great web reviews for my company and it's tough to find the very few negative ones like yours. I can only be proud of my team and our 25 years of success. Patrick R. Cassino​, Owner / President

October 14, 2017

"Successful hitch installment"

- Jolewis62

Having leased a new Terain, we needed to add a boat hitch after market. In the past, we had it done at u-haul but because of the new model and electrical system, we had it done at SUN. Although it took longer than planned, I have the confidence it was done correctly. And they found the noise that was coming from my window! Yay! And as always, Nick stopped by to see if all was well!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Divone, LisaMarie Delligatti
Oct 17, 2017 -

Sun Buick GMC responded

Thank you for sharing your experience with us! It is important that our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to visit us anytime. Best, Sun Buick GMC Team

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