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Sun Buick GMC - Service Center

Wantagh, NY

4.8
57 Reviews

57 Reviews of Sun Buick GMC - Service Center

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October 18, 2022

Nasty human being who thinks he can speak however he pleases just because he runs the place. Unprofessional and a scam artist. Doesn’t care about trying to help or accommodate you, not to mention the pr More

by Baseball4eva0905
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Patrick Cassino
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Monahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Antony Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rosedale
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tatiana Fattakhova
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike La Rosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rod Sano
August 31, 2020

dropped off truck on a Saturday due to a dead battery, owner took the time to set up a loaner for me. This is my second car in 5 months from the dealer. Cant go wrong. More

by fowardflip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antony Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darnell Wiltshire, Rod Sano
August 24, 2020

My 83 yr old father has always used Sun Buick GMC In Wantagh N.Y. to service his 2011 GMC Acadia. Recently he brought it to Sun because the A/C wasn’t getting cold. The diagnosis Sun gave my father wa More

by Jdisalvo
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob McKenna
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rosedale
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Sun Buick GMC responded

Hello Readers, First, the person making the allegation is NOT the owner of the 2011 GMC Acadia vehicle nor is he the person who approved the service. He was NOT even present for the transaction or discussions. He is the adult son of the actual customer who is a nice, elderly gentleman and loyal customer. He is quite sharp and according to his son, has strong mechanical knowledge. I did speak to him by phone to explain the problem with his father's car and the denial of the claim by his "extended warranty" company. Regardless of the documented facts, he still insisted on free repairs without even trying to get his insurance/warranty company to pay. Most important, his father did not spend $1072.77 at my dealership. This is simply FALSE. He had spent just $260.70 which was later refunded for goodwill. The balance was covered by his extended warranty plan which he purchased elsewhere. So the total amount paid by his father is ZERO! Of course, his son also knows that we cannot ethically or legally refuse service to people simply based on their age. We cannot assume that they have reduced competency nor can we first require permission from their adult children! We also cautioned his father both verbally and IN WRITING that additional work could be required on his 10 year old vehicle. He even SIGNED for specific wording on the repair order to acknowledge this risk. We then replaced his leaking rear a/c evaporator and added dye to his HVAC system. He returned two weeks later and the dye test showed another leak from his a/c lines. It is not unusual for older vehicles to have multiple leaks. That is why dye is added to the system. Unfortunately his policy, purchased elsewhere, does not cover a/c, oil or coolant lines or hoses. (To be clear, the a/c lines would NOT have been covered and would have cost him extra regardless of when or where they were diagnosed as leaking) We did not charge him anything else and we did not perform any more repairs. Also omitted was the fact that his vehicle shows serious previous COLLISION DAMAGE on CARFAX. Now, two months later, his son wants these uncovered repairs done free of charge. We had already refunded his $260 deductible as goodwill BEFORE any web or other complaint was made. So again, the total amount of payment from his father is ZERO! The dispute is really between the customer and his insurance company. Again, we cautioned his father in writing that such repairs on a 10 year old vehicle entailed risks. For the record, I am ASE certified in automotive air conditioning. With all respect, there is simply no logic to this allegation. Much detail was omitted while the age of the actual owner is being unfairly used by his son as leverage. Patrick R. Cassino, owner and ASE Certified Master Technician

August 12, 2020

Clean, professional, and very kind I visited this dealership for an oil change and an inspection. I was greeted by a guy named Ron with the a mask outside letting me know what I needed More

by Barbara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron, Phil, and Bob
June 17, 2020

This was my first service visit since I leased my vehicle back in December. It was great. On time, friendly, fast and efficient! Thank you. This dealership continues to impress me and like I've said before, More

by vdibona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob McKenna
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2020

I brought my car in for inspection and oil change. The service was friendly and fast. Mr Rosedale actually came out to my car and paired my cell to Bluetooth. More

by tarmac81
Recommend Dealer
Yes
Employees Worked With
Mike Rosedale
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2020

Wonderful experience with Sun GMC. Mike was amazing on a Friday afternoon. He sent an employee to my house to help me out. I was able to get my car fixed and back on the road with in an hour. Tristen was gr More

by Teacher3
Recommend Dealer
Yes
Employees Worked With
Mike Rosedale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tristen
June 03, 2020

I recently had my Buick in for service. The manager Mike Rosedale was helpful and accommodating as always. I would recommend Sun Buick time and again. More

by rpreto66
Recommend Dealer
Yes
Employees Worked With
Mike Rosedale
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2020

Sun Buick is wonderful!! Awesome experience purchasing the car and the service department is outstanding! Everyone is friendly , polite and so willing to help in any way. Love my new car and Sun Buick. More

by Sunnygirl751
Recommend Dealer
Yes
Employees Worked With
Antony Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rosedale
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2020

I recently brought my Yukon in for service. The service manager Mike was extremely knowledgeable and helpful. Best service center I’ve ever been to. More

by Karenjo62
Recommend Dealer
Yes
Employees Worked With
Mike Rosedale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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