My appointment was scheduled for 1 p.m. When I dropped off the car and headed into the waiting room, I asked an attendant if it takes around 45 min.or so. He told me that since it was a nicer day, they are washing cars and more likely be am hour to hour and fifteen minutes. So i sat down and started reading a book. Within 15 minutes, a service tech came over and went over my tires, windshield fluid, etc. All left to do was wash my car. I was driving out of the dealership at 1:35!