Sunset Ford

Great Service We bought our truck in Bremerton, service department is terrible the drive from Gig Harbor is worth it . We love the new car from Sunset Ford We bought our truck in Bremerton, service department is terrible the drive from Gig Harbor is worth it . We love the new car from Sunset Ford More

Service I called with a dead battery and was quickly taken care of in the same day. Always great service and prompt attention to customer needs! I called with a dead battery and was quickly taken care of in the same day. Always great service and prompt attention to customer needs! More

Great experience What a great experience we had at sunset Ford! Craig was great and worked with us to accomplish a deal that left both sides happy! I would highly reco What a great experience we had at sunset Ford! Craig was great and worked with us to accomplish a deal that left both sides happy! I would highly recommend shopping at sunset ford! More

Great to work with Great dealership to work with. Would definitely buy here again. Sales staff was great. Sales manager was easy to work with and finance department was Great dealership to work with. Would definitely buy here again. Sales staff was great. Sales manager was easy to work with and finance department was quick and straightforward with the deal. A+ More

Sunset Ford in Sumner, Wa Left “Borum Ford” after finding the truck I wanted. 17 F-150 in shadow black with STX Package. Took a chance and drove to Sunset Ford to see if they c Left “Borum Ford” after finding the truck I wanted. 17 F-150 in shadow black with STX Package. Took a chance and drove to Sunset Ford to see if they could give me a better deal. They didn’t have the truck I wanted. But instead of trying to sell me something else or a different color, Zack my sales guy said give him a couples hours to find one. Not only did they get one, I got a better deal on my trade in, more Ford rebates and free oil changes for life! It took them 2 hours to find one and they delivered! Thank you Sunset Ford! More

Service department is great we take all of our vehicles here to be serviced including our off brand cars, Desiree is the sevice advisor that helps us department is great we take all of our vehicles here to be serviced including our off brand cars, Desiree is the sevice advisor that helps us More

Excellent fast service Desiree at Sunset Ford gave me a fast appointment and had Steve, their courtesy driver, drive me home before I had time to take off my hat. My clutch Desiree at Sunset Ford gave me a fast appointment and had Steve, their courtesy driver, drive me home before I had time to take off my hat. My clutch was replaced, the car serviced, and Steve was at my house to give me a ride back in short order. The work was spot on at a good price and even the cashier was a pleasure to talk to. Turned out having my car giving me fits had its enjoyable side. More

False promises Well... I am finally at my wits end... I bought a BRAND NEW truck 3 months ago and when I picked it up there were some swirls in the paint that were n Well... I am finally at my wits end... I bought a BRAND NEW truck 3 months ago and when I picked it up there were some swirls in the paint that were noticed and I was guaranteed that I would get a cut and wax detail to eliminate the swirls. Patiently I wait.. In the meen time my wife bought a BRAND NEW car from them a month later. Apon taking delivery we noticed some scratches in the bumpers and rip in the the seat. We were promised that these would be taken care of immediately and we would receive a call from "Sam" in Service. Now, my truck is going on 3 months, not a single phone call from them. My wife's car is going on 2 months and she has tried to call "Sam" 3 times. Finally, she gets him on the phone after sitting on hold for 11 min. Where he gives her the excuse of "the vendors are all booked up". Also, the service department has ALOT of "I OWE YOU's" according to the service personnel and Sam is the only one dealing with them. Seriously?? Then, he says that he will try and get my wife's car in last week and he was going to call her..... well, wouldn't you know it, still no call after another week. My sales experience was amazing but the service after that point is non existent. Do not take a car off the lot until it meets your satisfaction because the service team is unreliable and non existent. I have multiple family members looking for new cars and we were recommending sunset, but, after this drawn out issue, EVERYONE is waiting to see if sunet will keep to their word. And to think... all I want is for sunset ford to only do what they said they were going to do and keep their word, nothing more. More