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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews

1,753 Reviews of Sunset Ford - Service Center

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July 30, 2021

Difficult to schedule recall work due to their limits on when they do recall appointments. When they contacted me to confirm the appointment, I asked if I could include an emissions inspection. I was tol More

by rickm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure which Doug worked on my car, Doug Fitzgerald, Doug Bauer
Jul 30, 2021 -

Sunset Ford responded

rickm, I am sorry for the difficulty you had scheduling and any hoops you might have jumped through with your recent visit. That is not our intentions. We do have regulations on what and when we can schedule recalls, so I know exactly what you were up against. Plus we are overbooked right now. This makes it very difficult to gauge adding additional services to an appointment and trying to get our team preaching the same experience for our guests. Bottom line, we can typically always take on simple maintenance repairs or safety/emission inspections on the spot without an appointment. Many new employees still learning the ropes on how to schedule, so I am sorry that happened. The mailing alerts unfortunately are automated from Ford Motor Company and out of our control. Please always feel free to call and ask for our management team or myself if you ever need something or clarification on anything that doesn't seem right. We are happy to help. Thanks for the business! Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

July 29, 2021

My experience at Sunset Ford was delightful. It was very easy to make an appointment, and they could work on my car that week. Everyone was very polite, professional, and knowledgeable. I would defini More

by RGAGLIO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Jul 30, 2021 -

Sunset Ford responded

Thank you so much for the kind words and recommendation! It was a pleasure working with you, and we look forward to your next visit with us!

July 29, 2021

Friendly, courteous, explained everything work wise that was to be performed on my vehicle. Called me when vehicle was ready to go. I would def revisit More

by edlazarski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Sunset Ford responded

We appreciate the great review and the chance to earn your business. Come on back and see us!

July 28, 2021

Mike Wilhite is prompt courteous and informative they worked me into a busy schedule and got me back on the roadQuickly Aaron Stengle is a thorough efficient mechanic More

by Gvinyard6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Jul 29, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! Our team appreciated your business, and we are here for any future needs!

July 28, 2021

Always great service and experts on Ford automotive requirements specifically. Quality work done when the car needs service or custom work and aftermarket items installed. Knowledgeable. More

by jjansson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope, Doug Bauer, Sean Johns , Bob Edwards Jr.
Jul 29, 2021 -

Sunset Ford responded

We appreciate the fantastic review! Thank you for choosing Sunset Ford. We hope to see you again!

July 28, 2021

Bob is aLways friendly and efficient. Brought car in for outstanding recalls and oil change. The work was completed before estimated time. Will be back. More

by CHRISLP0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Jul 29, 2021 -

Sunset Ford responded

Thank you so much for the great rating and your business. Our team wishes you all the best, and we look forward to your next visit!

July 28, 2021

Old fashion friendliness with modern up to date service... Good service never goes out of style... Service after the sale was THE main reason my Dad was a customer starting back in 1949 when he bou More

by centurycoronado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns
Jul 29, 2021 -

Sunset Ford responded

Thank you for the fantastic review! Our team truly appreciates your business and your family's loyalty. We look forward to your next visit!

July 28, 2021

Always professional & courteous. I am impressed by how hard they work. Even if I buy a Ford elsewhere, I love the service at Sunset. We know someone at Bommarito for sales More

by JENGANLEY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Jul 29, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! It was such a pleasure having you here, and we look forward to your next visit!

July 27, 2021

Everyone is very friendly and helpful. Brett is always a pleasure and Howard Wood is very informative and helpful. We wish everyone good health and keep up the good work. 👍 More

by morrowtam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Sunset Ford responded

Thank you so much for sharing this with us! We are very lucky to have Brett and Howard on our team, and we truly appreciated the chance to work with you. Our team looks forward to your next visit!

July 27, 2021

Honest and friendly staff.Never had a problem with this Honest and friendly staff. Never had a problem with this service department. I appreciate your ride home service and the driver is very courteous an More

by KKREULING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilhite
Jul 28, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! It was a pleasure working with you, and we look forward to your next visit with us!

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