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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews
Call Service Center (314) 843-4431

1,753 Reviews of Sunset Ford - Service Center

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April 02, 2023

The Service Mgr made sure I was well taken care of after I had a little issue. Others on the service team were excellent as well More

by ASCHAMRICK
Recommend Dealer
Yes
Employees Worked With
Stacey has been a great advocate for me , Jon Fletcher, Danny Schwartz
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Apr 03, 2023 -

Sunset Ford responded

Thank you so much for sharing this! Our team is here for any future needs, and we hope to see you again!

April 02, 2023

I was very happy with how the staff was friendly, took my problem seriously and repaired it as quickly as possible. I would definitely come back here again. More

by bdt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I filled this out once and now it has been so long I don't remember their names, Danny Schwartz
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Apr 03, 2023 -

Sunset Ford responded

Thank you so much for the wonderful review! We will see you next time!

April 01, 2023

took me right in repaired my truck Best service and quality good people would go back again More

by TMULE44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Sunset Ford responded

Thank you so much for taking the time to share this with us and for choosing Sunset Ford! We enjoyed working with you, and we hope to see you again!

March 31, 2023

Service writers make the experience easy. Very knowledgeable and courteous. Keep expectations up front and update you on the status of work being performed. More

by RILZAKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamey Oliver
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Apr 03, 2023 -

Sunset Ford responded

Thank you so much for the outstanding review! We appreciate your business and will see you next time!

March 31, 2023

They set up my appointments, stuck to the date and got it done quickly I highly recommend them More

by ANGELOANDSONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angelo Galasso
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Apr 03, 2023 -

Sunset Ford responded

Thank you so much for the great review and recommendation!

March 31, 2023

Best service and quality awesome personal great facilities for all your fords needs from service to purchase and accessories More

by RAUL_71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
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Apr 03, 2023 -

Sunset Ford responded

Thank you so much for the outstanding review! We will see you next time.

March 31, 2023

Everyone was very nice although it seemed to take longer than I anticipated for the work to be completed More

by jkennedy16
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Boyd-Keys
Report | Print
Apr 03, 2023 -

Sunset Ford responded

Thank you for the feedback on your experience. We hope to have the chance to earn your business again in the future!

March 31, 2023

The team at Sunset and specifically Jamey the service tech, were very quick at determining the issue with my car, communicating with me and providing me updates throughout the entire service process. More

by tonyjzangara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamey Oliver
Report | Print
Apr 03, 2023 -

Sunset Ford responded

We appreciate the great review and your business! Come on in and see us again!

March 31, 2023

You made an appointment and didn’t have the part. Complete waste of my time More

by MOHLENDORF
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamey Oliver
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Apr 04, 2023 -

Sunset Ford responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to call me. -Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

March 30, 2023

Jamey went out of his way to get the whole transaction completed! From point “A to point B!” Jamey made sure the rental car was ready to go, and then he even synct my phone to the rental! And the return More

by Schmidt Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Duncan, Jamey Oliver
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Mar 30, 2023 -

Schmidt Christine responded

Thanks to the whole team at Sunset Ford! From “point A to point B,” the people (you know who you are) that took care of my car, and having a rental for me on the spot were beyond AWESOME! The dealership is clean, very clean!!! The atmosphere is extremely delightful, and the service is welcoming! All in all, I would give a “10” rating to all of the departments that attended to my serve needs!

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