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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews

1,753 Reviews of Sunset Ford - Service Center

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December 30, 2022

Excellent service. Kept me informed along the way.and helped me understand what was happening. More

by lswessel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Sunset Ford responded

Thank you so much for sharing this with us! We wish you all the best, and our team is here for any future needs!

December 30, 2022

Easy to schedule and never try to over sell and required maintenance. Advisors are always friendly. We never have had a problem with any of the service we had done. More

by SAMSMITH5004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahlf, service advisor 5 star, Noah Schmidt
Jan 03, 2023 -

Sunset Ford responded

We appreciate you taking the time to share this with us! Our team truly enjoyed working with you, and we are here for any future needs. Come on back and see us!

December 30, 2022

I had an appointment for a one o’clock oil change. I brought it in at 12:45. I was told they would start at around 1:10 am would tahr about an hour. At 2:30 I asked about my truck they told me they we More

by BLOCK5152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Andracsek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Arendall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Sunset Ford responded

Thank you for taking the time to share with us. I am sorry that happened, as our intentions are to get customers in and out as efficiently as possible. We apologize, and if you would like to discuss this further, please reach out. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

December 29, 2022

Neal was great to work with. I also need to make an apology to him. My car was in there for warranty work and he called me to tell me my battery was bad also. I honestly didn’t b More

by Lilket2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Sunset Ford responded

Thank you so much for the great review and your kind words! Our team truly enjoyed working with you, and we are here for any future needs. Come back and see us again!

December 29, 2022

As always, excellent service and accommodations. Easy to set an appointment and quick and thorough service. More

by jlmayberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Sunset Ford responded

We appreciate the outstanding review! Our team enjoyed working with you, and we are here for any future needs!

December 29, 2022

Have to say the best service department ever been … Hanna and supervisor and techs GREAT PEOPLE. Thank you guys very much More

by Alex Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Conover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : HANNAH…, Stacey Krafft
Jan 03, 2023 -

Sunset Ford responded

Thank you so much for the wonderful review! Our team is here for any future needs, and we hope to have the chance to work with you again!

December 29, 2022

Stacey - who answered the phone was friendly and helpful. She fit me in the same day. More

by SSAUSELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Myers was able to get my car fixed within 24 hours. Yay!
Jan 03, 2023 -

Sunset Ford responded

Thank you for sharing this! We hope to have the chance to work with you again!

December 26, 2022

Sunset ford has restored my confidence in dealership service . A pleasure to do business with ! More

by RICHDJ25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Dec 27, 2022 -

Sunset Ford responded

Thank you so much for the 5-stars and your business! We appreciate the chance to work with you, and we hope to see you again!

December 26, 2022

I brought my vehicle in for a simple test and the outcome was very positive I’d recommend Sunset Ford to anyone who needs service work even in times when they are short staffed they do good work. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Noeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wyatt Cronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Sunset Ford responded

Thank you so much for the kind words and recommendation! Our team truly enjoyed working with you, and we wish you all the best. We are here for any future needs!

December 25, 2022

Even though I did not have an appointment, I had my service issue addressed quickly and efficiently! More

by NannyK2563
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! Our team truly enjoyed working with you, and we hope to have the chance to see you again.

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