Sunset Trucks- Used Cars Sumner

These guys are bunch of liers I live in Sumner, and have for almost 40 years. The reputation of this dealership is very negative in the local community. There latest logic is eve I live in Sumner, and have for almost 40 years. The reputation of this dealership is very negative in the local community. There latest logic is every dealer pays the same price so therefore they are going to charge you basically the same and they apply this "logic" to new and used cars as well. The warranty is worth say $600. Oil changes for life, well since few locals buy from them they realize to save $30 most people are not willing to go more than say 5 miles out of there way. Bottom line is you will pay thousands more to get a $600 warranty. I say buy elsewhere and if you are inclined buy your own warranty. They are buying the warranties in bulk. Also do your research on auto warranties over the years. Several companies will form a business and sell a pile of warranties and then when the repair bills start staking up they simply close down the business and form a new one and start over. As I write this another Sunset radio commercial is playing how ironic is that. More

Worst experience EVER +++ STAY AWAY! I have purchased hundreds of vehicles both for my peronal use and I used to own a small dealership here in Chico, CA. I have bought online and in pers I have purchased hundreds of vehicles both for my peronal use and I used to own a small dealership here in Chico, CA. I have bought online and in person so when I saw online a clean title 2016 Chevy Silverado 4WD with only a reported 12,621 miles over the web sight unseen for $33,200, and had it delivered to my residence in California. Sunset website has enhanced photo's which they call "HD" no damage was visble in these photo's. Also the sales person John Peterson shot a cell phone video and told me several times, there was absolutely no scratches, scuffs, dents or dings on the vehicle... I told him it wouldnt necessarilly kill the deal but I wanted NO SURPRISES. It arrived with 12,879 miles on the ODO a bad business and illegal action. Upon first brief inspection I noticed the front lower bumper had lots of scatches and heavy gouges with grass and twigs and small pebbles stuck in the gap, upon further inspection I found brush scuffs the entire length of the truck on both side except for the rear passenger door and front 1/4 of the bed, I found out later this was because it had been painted. Entire underneath of the truck had dents on the under covers, lots of scrapes and gouges... and rust.I took the truck to my local Chevy dealer body shop and the found repair and paint work that is cracking and failing. I took it to 2 more auto body shops who confirmed the same. Correct repair estimates are from $3600 to $4300 I contacted my sales rep at Sunset Trucks John Peterson and the GM Buzz Nielsen. Mr. Nielsen said I was too picky and I should have known why the price was low... I told him I was very disappointed and wanted to return the truck. He said " Thats not an option " really? why I asked, no decent reply. Bottom line : They sold me a damaged truck with NO Disclosure, saying they could only go by Carfax and Autocheck ...my position is, I find it hard to believe they didnt know, the truck had been on the lot for quite some time and I suppose no onsite buyer would touch it, so lets sell it to this guy in California and be done with it. Their own website says they have a professional 160 point inspection of every vehicle, also the are part of the Sunset family of dealerships including Sunset Chevrolet whom I thought surely would back up the Chevy name. I did my part and paid in full over $33,000 and they failed miserably to do their part before and after the sale. When repairs are final I will have over $37k into this truck plus tax. Final word on Sunset Trucks = STAY AWAY, they lie and they dont care once they have your money! - Kent M. Collins More

Canada vehicle warranties are not covered in US I bought a 2013 Jeep wrangler in January and paid more than it was worth (my fault). The clock spring in the steering wheel recently went out and is g I bought a 2013 Jeep wrangler in January and paid more than it was worth (my fault). The clock spring in the steering wheel recently went out and is going to cost us $600.00 plus to fix. I found out recently that it was a Canada Jeep and that anything under warranty is not covered in the US. I was not told this was a Canada Jeep or that this would be a problem when it was bought. When I called up there, their answer was how do we know what was discussed at time of purchase. Also they said it was not covered under warranty, even though Jeep said if we were the original owner from Canada it would be covered. Also shortly after we bought this Jeep we brought it back for a leaking top which I am told it is a common problem, backfiring and brake problem. They fixed the brake but said they could not find anything else wrong. The top still leaks, hasn't backfired since. When we got the Jeep back they had took the brand new mats out and we didn't notice till later, they had took the owners manual out of the glove box ( which also had our registration in it). We got our $300.00 mats back but had to buy a new car registration. Of course they said they didn't have it. DO NOT BUY FROM THESE PEOPLE! More

Car needed repairs 2 weeks after I bought it So many things went wrong with this transaction, from giving out my personal information to 3rd parties not involved, to them threatening me to pick u So many things went wrong with this transaction, from giving out my personal information to 3rd parties not involved, to them threatening me to pick up my car after having just paid 3460$ I was short 40 and said I could call back the next day, well then I was threatened with this and after threatening to write them a bad review the salesman begged my coworker to pay the money for me without my consent Then to top it off the car needed hundreds of dollars in repairs just 2 weeks after taking the car home Did I mention I was in that dealership for a total of 10hrs? NEVER ever again More

Happy owner of a 2011 Duramax We came in just wanting to look at trucks. Doug took the time to find out what we were interested and had the brought up for us the truck we were look We came in just wanting to look at trucks. Doug took the time to find out what we were interested and had the brought up for us the truck we were looking for. It was perfect and in awesome condition and so much more than we expected. After test driving it and looking at others, we chose the original truck and purchased it that night. Everyone was a great help and it was an awesome experience. Doug did a great job of finding out what we needed and saving us from wasting time looking at trucks we weren't interested in. More

Work there and buy We took in a Ford Flex for trade. It went thru service just like every other car we sell. I got the lifetime warranty and we could t be happier. Great We took in a Ford Flex for trade. It went thru service just like every other car we sell. I got the lifetime warranty and we could t be happier. Great car and a great dealership! Definitely worth your time to check out. More

Best buying experience ever! I've been shopping for a truck for over a month. After visiting a few dealer and talking to numerous salespeople on the phone I stopped at Sunset Tru I've been shopping for a truck for over a month. After visiting a few dealer and talking to numerous salespeople on the phone I stopped at Sunset Trucks. I was greet by a salesman and prepared to be pressured. To my surprise Jacob Wood welcomed me and explained the dealerships philosophy. They offered to find me a truck, show me all the information on price and payments, and the let me go home and think about it. Wow. Exactly what I wanted. He made the process easy and transparent. The sales manager went over the numbers and besides being cheaper than every where else the truck came with a lifetime warranty. They made saying yes easy. Thank you Jacob, Brian, and Sunset. I love my new truck More