Superior Ford of Plymouth MN

The customer service I experienced at Superior Ford was horrendous. My vehicle was there for service to fix my automatic steering failure and my steering wheel pushing me to go another direction than strai horrendous. My vehicle was there for service to fix my automatic steering failure and my steering wheel pushing me to go another direction than straight (which was happening well before my steering going out for an unrelated reason). My car was there for a MONTH. Not once was I ever asked if a loaner car was needed - I ended up asking myself. I learned they didn’t have them. I explained that I could not go without a vehicle for that long. John (the service advisor) told me that the best Ford corporate could do was one day. I missed an important Dr. appointment, many days of work, and had a very hard time getting to the store for essentials. I basically had to beg John for updates on the status of my car - he didn’t respond to my texts once for two days so I had to call the main service line. I deserve regular updates during service if it takes that long - and to be told beforehand of the estimated complete date! When I picked up my car, I learned that others who had their cars in Parts/Service were given rentals that the dealership/Ford paid for. A few days later, my steering wheel was still forcing me in another direction. I brought it in explaining the secondary issue wasn’t fixed. The service guy receiving my car said that they probably missed something and that I wouldn’t have to pay for this service because of it. Well, John told me that I would have to and what the issue was and that they would need my car for at least a week. I asked John for the cost of that and he gave me a well overpriced estimate. I told him I was coming to pick my car up so I could bring it to a service center that had given me a more reasonable estimate. When I got there to pick up my car, John told me that I had to pay them over $200 for just looking at my car. I told them I was told it wouldn’t cost me because they missed something when it was last in. John just explained to me what the issue was again which wasn’t my concern nor question. I ended up paying them just so I could get out of there and be done with them. To top it all off, when I got to my car, I found trash from the workers in my car. I made an appointment with Superior because my normal service place couldn’t get me in right away. Next time I will just wait longer to get service instead of bringing my car to Superior. More

I had called the dealership about a vehicle listed on their site. First the price was on their site was incorrect. They were asking 6,000 over MSR. I agreed however asked them to call me when it came their site. First the price was on their site was incorrect. They were asking 6,000 over MSR. I agreed however asked them to call me when it came in. The truck came in and I made an appointment to come get the truck the price was now increased by 5,500 more than the already inflated price. Buyer beware. Extremely shady business practice here. More

Sales staff and service staff I have worked with are courteous. Purchasing the used vehicle was a good process. However, actual service of the vehicle for me has been below standards. I recently purchas courteous. Purchasing the used vehicle was a good process. However, actual service of the vehicle for me has been below standards. I recently purchased a 2018 F150 Platinum and the LKS / Auto High Beam camera was not working. I had the vehicle in to Superior Ford twice to have it corrected. On the phone they said they had the part. In person they said they didn't and it might be up to a year. I brought the vehicle to another Ford dealer and the camera is fine, it just wasn't seated properly in it's bracket. I don't believe Superior Ford gave any serious attention to detail or customer service for such a simple issue. Oil changes have been fine. More

Went in for a quick lube oil change on my diesel 6.4 pick up truck. . This service is $129 at other ford dealerships. Superior Ford's Superior price was $163.06. I did take the time to reach out to the ma up truck. . This service is $129 at other ford dealerships. Superior Ford's Superior price was $163.06. I did take the time to reach out to the manager to discuss the significant difference in price. His explanation was that's what we charge. I was quoted about $130, by the service person checking me in. My feet are very smart and they walked me out the door, never to return. Do you have smart feet? By the way quick lube wasn't quick. More

Charged me $24.95 to get estimate for a brake job. Next 3 places I went (Midas, Firestone, heartland auto) all did it for free. 3 places I went (Midas, Firestone, heartland auto) all did it for free. More

I bought a 2020 Escape. At 2350 miles a tire blew out through the side wall. The dealership insisted I hit a pothole or sharp object, because they said tires NEVER blowout thru the sidewall, so they woul through the side wall. The dealership insisted I hit a pothole or sharp object, because they said tires NEVER blowout thru the sidewall, so they would not warranty the tire. We purchased the bumper to bumper warranty and were told that it covers everything including oil changes and brake pads. I asked to speak to the owner, who never contacted me. I had to buy a new tire. I did not do it thru the dealership, because of the way the issue was handled. Well guess what! Continental tires DO BLOW OUT THRU THE SIDEWALL. Here is a article about Continental tires blowing out thru the sidewall and there is a recall. Someone owes me $215. Like that, or an apology will ever happen. After 7 straight Ford vehicles, I am done with Ford after this ordeal. https://news.yahoo.com/amphtml/continental-general-barum-tires-recalled-220646338.html More

I have never dealt with such terrible customer service in my life. I will never buy a Ford and work with this dealership again. They wouldn't work with me on a recall and were charging me the full price if 2 my life. I will never buy a Ford and work with this dealership again. They wouldn't work with me on a recall and were charging me the full price if 2,333. They charged $182 for a diagnostic that you could have literally read from the dashboard "powering steering" and they never communicated this charge before hand. When I expressed dissatisfaction and that I'd take my business elsewhere, they couldn't care less and originally gave me 3 hours to pick up an undrivable car. They deleted my comment/review on their Facebook page and blocked me. Never buy Ford. Never work with this dealership. More

Very welcoming and professional staff, Derek Jones did a great job advocating for us to meet our expectations on price. We would recommend him to anyone! great job advocating for us to meet our expectations on price. We would recommend him to anyone! More

I would not recommend Superior Ford for service and if their Sales department is run anything like the Service department I wouldn’t buy here either! I brought my car in for repairs here and on my third d their Sales department is run anything like the Service department I wouldn’t buy here either! I brought my car in for repairs here and on my third drive the exact same issues I brought my car in for were back. I called Superior and asked for the guy that had been helping me, he wasn’t in which was no problem so I asked for his boss the Service Department Manager. I was given his voicemail and left a message early in the day. Late afternoon/early evening that same day I had still not heard from Superior so I called back and this time spoke to another service representative. He offered no apologies and scheduled an appointment for two days later, at this time I asked about a loaner/ride home after dropping off my car. I was told the representative I had been working with would call me the following day to arrange something. The next day by mid day I had NOT received a call from the representative or the manager I left a voicemail for. So I called another dealer and was immediately give to their Service Manager who asked me very specific questions about my Ford and about the receipt/invoice of work done at Superior; I was also asked about the outstanding recalls on my VIN and whether Superior took care of them. Superior never mentioned the recalls on my car and of course did not repair them. The Manager told me he was surprised/disappointed to hear this and told me he thought Superior misdiagnosed my car and should have taken care of the recalls while my car was there; he also told me that based on the error codes on my receipt and my description of the problem that he thought the correct repair would actually be free to me as the car was under an extended warranty. He told me he always tries the repairs that are free to the customer first! He offered to personally drive my car after the free repairs to make sure they were the correct repairs. I took my car to this new dealership for repairs where it was completely free to me and all my recalls were taken care of too. I think Superior owes me a partial to full refund. I still have not heard from Superiors Service representative or their Manager. No follow up on my calls to them or my appointment. I would NEVER recommend this Service department and if the Sales department is anything like the Service I would never buy a car here. More