Superior Ford of Plymouth MN

Oil change at the Ford dealer I usually come in early at 7:00am or 8:00am, but this time I waited till 9:00 am. It wasn't busy at all. I got right in, they washed my truck and I usually come in early at 7:00am or 8:00am, but this time I waited till 9:00 am. It wasn't busy at all. I got right in, they washed my truck and I got out in about a half hour, great service! More

Greatly Satisfied I first choose Superior Ford for their inventory. After the great communication and superior customer service, I purchased because of so much more. My I first choose Superior Ford for their inventory. After the great communication and superior customer service, I purchased because of so much more. My salesman Derek was exceptional. He never let a question go unanswered and he worked very diligently to find me the best car to suit my desires and budget. Very pleased with the outcome. Thank you. More

Service Came for service and they found leak on the PTU. . Finally made an appointment. Brought Fusion in for the warranty work. John called me and said t Came for service and they found leak on the PTU. . Finally made an appointment. Brought Fusion in for the warranty work. John called me and said that there was a rental car available. All went well after that. The Fusion was fix and tested. More

good service This is where I have taken my cars since 2009 for service. Their work is good--fix it and it stays fixed. Love the shuttle service for longer repair This is where I have taken my cars since 2009 for service. Their work is good--fix it and it stays fixed. Love the shuttle service for longer repairs! More

Not Very Happy Was not very happy with the Service Dept. $102.00 bill for an oil change. Was not told that my tire rotation was included in the $59.95 package, so I Was not very happy with the Service Dept. $102.00 bill for an oil change. Was not told that my tire rotation was included in the $59.95 package, so I was charge separately for that, and was not told that the cost would be $30.00 plus to clean the terminals on my battery. Why don't you inform customers of choices before work is performed?????? More

Excellent Professional and friendly; no pressure. Good and useful information . Vehicle ready to go; free Diet Coke. Good trade in price. Altogether good experi Professional and friendly; no pressure. Good and useful information . Vehicle ready to go; free Diet Coke. Good trade in price. Altogether good experience. Very good. More

recall great service, great team,would highly reccomend to others. location not so ideal but overall a profesional dealership by far, keep up the good work! great service, great team,would highly reccomend to others. location not so ideal but overall a profesional dealership by far, keep up the good work! More

“If we can fit you in...” I made an appointment a month out to have the radio fixed on my Ford CMax. I received no less than five confirmation calls, texts and emails prior to I made an appointment a month out to have the radio fixed on my Ford CMax. I received no less than five confirmation calls, texts and emails prior to the appointment. Upon arriving in the service area, I was checked in and talked with the service rep about my issues. As I was getting ready to leave, he asked me if I would need my car back tonight saying it was possible they may not be able to work on it today. I protested and ultimately the work was done. But what good is an appt if the possibility exists that it won’t be honored? Also, I used the shuttle service which is very helpful however the driver was quite unfriendly. More

This is from my last trip I dropped my truck off Sunday night. Called Monday at 1 to see why I hadn't heard anything. I was hung up on five times. 6th call I asked the rece I dropped my truck off Sunday night. Called Monday at 1 to see why I hadn't heard anything. I was hung up on five times. 6th call I asked the receptionist to have someone call me. 3.5 hours later no one had called. I called back and still had to wait 45 minutes for someone from service to call me. They hadn't started yet. They got a guy on it but I only had a 10 minute window to pick up. Pretty awful experience from start to finish as a consumer. More

Honest detailed technical knowledge of 2019 Expedition Jeff was extremely knowledgeable of every technical detail about the 2019 Ford Expedition Platinum that we eventually purchased. He also knew about an Jeff was extremely knowledgeable of every technical detail about the 2019 Ford Expedition Platinum that we eventually purchased. He also knew about and was able to compare it to competing vehicles. If he didn't know the answer to a question he would admit it and then find out. We were never misled by any of the staff. We did a lot of research and feel we got a fair deal from Superior. More