Superior Honda of Omaha - Service Center

A shout out to service manager, Brett and service tech Randy. I took my 2011 Honda Accord in because of a water leak when the car was in the rain. It was not an easy bug to find, but they were very pers Randy. I took my 2011 Honda Accord in because of a water leak when the car was in the rain. It was not an easy bug to find, but they were very persistent in finding it. Randy said it was very rare to have a leak where it was. Thank you Randy for finding and fixing the problem. I would trust Superior with all of my car's needs. More

I picked up my 2024 Honda CRV on November 20, 2023. I ordered some accessories for it and I FINALLY got it in today (March 1, 2024) to get that taken care of. Not realizing I not only paid for th I ordered some accessories for it and I FINALLY got it in today (March 1, 2024) to get that taken care of. Not realizing I not only paid for those parts, but also paid for the labor when I initially picked up the vehicle back in November. I honestly thought I would need to pay for the LABOR as it take a bit of time to install etc. Nope....Aric Curtice the salesperson I work with and the Service Manager (forgive me I can't remember their name) said no charge - I had already taken care of that back in November. Imagine my surprise as I had my checkbook out and pencil poised!! Wow. -- and I also had a very nice courtesy car to drive while my vehicle was in the shop for all that. Thank you so much, Superior Honda!! My experience has been a really GREAT one and I hope to keep the relationship up with you folks and I have already referred 2 people to you since November, 2023. I've said it once I'll say it again....The experience I have had here has really changed my perception of dealerships. The dealership of yesteryear is truly no more. -- I have Aric to thank for that one!!! More

Eric in service was friendly and professional. The recall on my Ridgeline was going to take some time to repair so I was provided a nice Passport to use while my Ridgeline was being taken car of. The recall on my Ridgeline was going to take some time to repair so I was provided a nice Passport to use while my Ridgeline was being taken car of. More

Fantastic service 12/28/22. I have a Pulmonary condition and Carrie Moody went over and above as all of the staff did. Much appreciated!! I have a Pulmonary condition and Carrie Moody went over and above as all of the staff did. Much appreciated!! More

Drove into the service area with a windshield washer issue - it wasn't quirting. Chris Deegan checked under the hood and was able to quickly find the problem. A mouse had chewed the wires! He was abl issue - it wasn't quirting. Chris Deegan checked under the hood and was able to quickly find the problem. A mouse had chewed the wires! He was able to find a spare length of wire and splice it with the remaining wires and fixed the problem in just a couple of minutes. Experience and a willingness to help saved me time....outstanding Chris! More

Have had excellent experiences with this dealer's service. Mechanics and service agents such as Carrie Moody are wonderful. I recommend this place ! service. Mechanics and service agents such as Carrie Moody are wonderful. I recommend this place ! More

My experience with this service department since purchasing my Ridgeline 3 years ago has been a fiasco. I finally filed 3 complaints based upon my last visit. The "Client Care Center Manager" part purchasing my Ridgeline 3 years ago has been a fiasco. I finally filed 3 complaints based upon my last visit. The "Client Care Center Manager" partially addressed 1 of my complaints, calling my issue a mere "inconvenience" It may well have resulted in the breaking of my Service Contract, due to their poor record keeping. She has since refused to respond to my follow-up questions to address these issues. More

AVOID unless you want to pay for services that are never done on your vehicle!! I took my Honda in last month to the Superior location for an oil change and also to have my squeaky brakes inspected. I end done on your vehicle!! I took my Honda in last month to the Superior location for an oil change and also to have my squeaky brakes inspected. I ended up getting told they were going to need it for the entire day and got sent on my way with a loaner. When I returned the next morning I was assured that my brakes were squeak free. Oh - and they also of course needed to change out all of my fluids in addition to the brakes & oil change so my total was an outrageous and overpriced $800 + (and this was only for one set of brakes - not both). Oddly enough though, my squeak returned and was even louder only a day after driving away from Honda....weird right?? Come to find out, after a lengthy conversation with the service manager, and after me telling him that no I wasn't going to return so they could "fix" something else on my car, and after me telling him that no I don't believe I'm the only person in the world with this crazy story - did he finally admit that no one ever changed the brakes at all. Wait a second, so I dropped my vehicle off at Honda in the morning and I basically have no clue what happened to it from there - if it even remained on the lot during that day or overnight. However when I returned the next day to retrieve it they lied and stole almost $1000 from me for services they knew they never performed. The service manager didn't really have a whole lot to say about this and didn't even offer the refund that I insisted upon. So then I asked to speak to his manager & that gentleman was even worse! His main concern was how I got directly transferred to him...obviously he's above chatting with the general public. In the end, I did get a full refund (because I demanded one - I guess I don't like people stealing from me) but I still need a brake job. More

Service Department Issue Took my car into this dealership exclusively over the last five years and continue to receive sub par results. Put in over $800 of recommended fixes Took my car into this dealership exclusively over the last five years and continue to receive sub par results. Put in over $800 of recommended fixes and now the battery drains when the car is turned off. They claim its nothing they did and do not have available appointments for over 2 weeks. The battery has been tested from multiple shops and all point to electrical work. They suggest something was done during last service visit because problem is slowly increasing. More