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Superior Honda - Service Center

5.0

12 Lifetime Service Reviews

4777 Spring Grove Avenue, Cincinnati, Ohio 45232

12 Reviews of Superior Honda - Service Center

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May 01, 2019

""Very friendly, attentive and willing to help!""

- Tuffy227

I went in for service because my tire pressure warning light came on. I was promptly approached by Anastasia. She adjusted the tire pressure and reset the tire pressure light. She also took my car through the car wash and asked Demba, the lot technician to wipe off my car. He was also very helpful and pleasant. A special thanks to both of them for a delightful and experience!

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Recommend Dealer
Yes
Employees Worked With
Anastasia, Demba
Aug 15, 2019 -

Superior Honda responded

Thank you for your five star review. We are glad that you were satisfied with our service.

March 20, 2019

"Carrie was awesome!"

- CandiceJ

I went in for an oil change and was in a hurry as I had an appointment right after the oil change. I asked Carrie how much longer she thought it would be and explained I had an appointment soon. It was totally my fault for not planning enough time, but Carrie didn't make me feel that way at all. She immediately ran back to the garage and came back right away and said they were wrapping it up. She blazed through the paperwork then ran back and got my car herself and away I went! Thank you again Carrie for making my experience exceptional!

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Recommend Dealer
Yes
Employees Worked With
Carrie Moody
Aug 15, 2019 -

Superior Honda responded

Thank you for your five star review. I hope others can see that we go above and beyond for our customers.

December 31, 2018

"Thanks ROB!!"

- Scollier

I want to personally THANK YOU for helping me with getting my Civic back on the road under not so ideal circumstances. You were professional and patient. By the time I got to Superior, I was already over the whole experience and not too happy. You and your staff quickly assured me that everything would be done to get my 2016 Civic back in working order as soon as possible. You were honest with the repairs and cost. That in itself is priceless! My Civic and I are safely back in Columbus-THANKS TO YOU!! Please keep that wonderful Customer Service-that is priceless too!!

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Yes
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Jan 22, 2019 -

Superior Honda responded

Thank you so much for the incredible feedback! We're so glad we were able to fix your problem and get you back on the road safely and efficiently!

February 11, 2017

""just don't care"."

- mattk519

We had an oil change earlier in the week and while that was done we were told by Honda that we should get the brakes serviced. So we scheduled an appointment for Friday 2/9 to have the brakes serviced. We dropped the car off at the designated time and asked the Service Advisor Erica D'Arcy to please call us when she knows approximately when the car will be finished. At a little after 5:00 PM we received the call from Ms. D'Arcy telling us that the work was finished. We told her that we could not be there for 45 minutes to an hour. She said OK. She never once said that the Service Department closes at 6 PM. When we showed up a little after 6 PM the service department was closed. Their was one cashier there and she said sorry but she couldn't do anything. She suggested that we come back tomorrow. We returned the next morning, parked and walked through the lot to the service department. We were easily able to see Ms. D'Arcy through the window. As soon as she saw us she bolted from her desk as if she was on fire and we never saw her again during this visit. We were approached by another cashier, who was very pleasant and helpful. We related our story regarding the poor communication and she said that she would tell her manager. We are truly disappointed with Superior Honda. The communication was poor and the attitude was, "just don't care".

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Recommend Dealer
No
Employees Worked With
Erica D'Arcy
Feb 27, 2017 -

Superior Honda responded

Hi Matt, We are sincerely so sorry that you walked away feeling like we did not care, and assure you that is far from the case. We certainly made a mistake by not telling you that the service department closed at 6 p.m., and for that, we apologize. We'd really like to make up for this experience, and will reach out in hopes we can get you back in here sometime soon. Thanks! Chris Heck General Manager l Superior Honda P: 513-542-8000

December 19, 2016

"27 years of excellent sales & service!"

- Larry Leavitt

I have been buying cars (4) & servicing them thru Superior Honda since they opened in 1989. I would recommend them to anyone who would listen. Yes I know most everyone there & everyone there knows me from the GM to sales to financing & throughout the service dept. I am always treated fairly, with respect and know that my car is in good hands. I also have frequented the body shop & have had the same experience. Most recently I had a bad driver side passenger door on my Honda Odyssey that would not slide or shut & was a problem as it would be to most people. However, my Odyssey is also my work vehicle as I deliver everyday. Without this vehicle I cannot make a living. The Manager, Jerry understood this the minute I walked into the door. He more than took care of my problem & had me back on the road earning a living as quick as he could. Yes I have built this relationship with Superior Honda as a loyal customer over many years & I would recommend that you do the same for peace of mind & quality service. Thank you Superior Honda for being there for me! A very loyal customer, Larry Leavitt

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Heck & Jerry (body shop)
Jan 05, 2017 -

Superior Honda responded

Hi Larry, So happy to see your valued review here - we've known you for quite some time and can't express how much your business means to us. Thank you for being part of the Superior family! We look forward to many more years working together! Thanks! Chris Heck General Manager l Superior Honda P: 513-542-8000

November 18, 2016

"Bad service"

- Steve b

In reading previous review seems like one of the problems with service center is megan. Had same type of experience as previous reviewer. Took Honda Civic in for airbag issue and transmission drain and fill. Appt. was at 10 a.m. Got there at 9:50. After watching 8 or 9 cars go around mine at 10:45 I told Megan I had an appt. at 1 p.m. That day and was told by her originally my car would take 1.5 hours to 2 hours to complete. Since it wAs now 10:45 and my car was still not taken back for service I asked her if I would be out of there by 1. She said "oh yeah" you will have plenty of time. Well, at 1:25 the car was finally done. 3.5 hours later after Megan said it would be 1.5 to 2 hours. So, I missed my 1 p.m appt. and even left a message with the general manager about the experience only to get no response. My first and last time at superior Honda. Do not take your vehicle here for service. They are far from Superior. If you do don't go to Megan to have your service done! Steve B

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Recommend Dealer
No
Employees Worked With
Megan
November 05, 2015

"Poor quality of work and rude customer service"

- BK27

Brought in my 2005 Odyssey yesterday for a recall on the driver airbag. Made an appointment and dropped it off at 7AM -- first customer there. Asked how long it would take and was told just a couple hours and they asked when I wanted to pick it up. I said, no hurry, I'd get it after work. Showed up at 5:00 PM and waited for 10 minutes while two folks behind desks in the service area said it would be handled by Megan, who was paged and re-paged before she came. Not sure why they couldn't help me. There was another customer waiting behind me for Megan. I watch her in the garage area socializing with other workers. After waiting 5-10 more minutes while she tries to figure out where my car is, she comes back to tell me that they're working on it and it will be another hour. She was snarky and said that I didn't give her an exact pickup time. It's 5:25 and my wife has been waiting all this time and I can't wait another hour so I say I'll be back tomorrow. Show up at 4:00 PM today and Megan again says they'll bring car out. I go out and wait for 10 minutes. I go back in and ask where the car is, getting frustrated, and she says she'll find someone to bring my car. Wait five more minutes and the car shows up but the guy says not to shut it off as it probably won't start as the battery is weak. Somehow it's been working fine all this time, has a newer batter, until it spends a day in their shop. If they discharged it while working on it (battery was clearly disconnected as all the radio pre-sets were wiped out) wouldn't re-charging it be a normal next step. Asked to speak to the service manager and he didn't seem interested even though they left my car in worse shape then when I brought it in. I hope it starts in the morning. I will never return and don't recommend that anyone else does, at least for service. No idea how the sales side is. I guess the upside is that it was a recall so at least I didn't have to pay for their incompetence and rudeness.

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Recommend Dealer
No
Employees Worked With
None of the above
Dec 08, 2015 -

Superior Honda responded

We are so sorry for the inconvenience this situation may have caused. We are getting in touch as soon as possible. - Chris Heck, Superior Honda (513) 708-5139

August 09, 2015

"SRS Light"

- Happy Customer

After being misled by Jeff Wyler Honda on Colerain, our mechanic recommended that we go to Superior Honda for a second opinion. Everyone at Superior Honda on Spring Grove Av. was great (July 16th). They told me that they couldn't finish the SRS check because my battery needed to be replaced. After the battery was replaced the SRS light went off and they finished their check. It indicated that we didn't need the SRS panel replaced. We spent $217.00 for a need battery and SRS panel check and not $847.99 for a SRS panel which apparently wasn't needed. Thanks! Superior Honda

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Yes
Employees Worked With
Service Advisor - 3044 John Morgan
Aug 10, 2015 -

Superior Honda responded

We are so glad we could help you out! We pride ourselves in thorough service and checks. We hope your car is running better now. Please don't hesitate to let us know if we can do anything else at all for you! Thanks! Chris Heck General Manager l Superior Honda P: 513-542-8000

April 04, 2014

"Great Purchasing Experience, Terrible Service / Warranty Exp"

- Coreseller

Last summer we purchased a new CRV from Superior Honda, everything was handled by Jam and I was very happy with the pricing and purchase process, no surprises, very professional, completely first rate experience. My wife took our 2013 Honda CR-V in for a what we thought would of been a warranted repair yesterday. The vehicle is less than a year old and has under 10,000 miles on it. My wife noticed a few weeks ago that the rear back-up camera feature was out of sync with where it should of been focusing. As a result we called the dealership and scheduled a service visit. Yesterday afternoon I got a message from my wife that the service adviser explained that since he thought that the issue was a result of our negligence (washing the vehicle) which we honestly are not sure how it was broken, my wife said that was all she could think of as to how it happened, that it was not to be covered by the warranty, the repair was to run $350 ($250 part, $100 labor). To say that we are incredibly disappointed is an understatement. We had originally gone to your dealership based upon several family member's recommendations, we will let them and others know of this experience. I and the family will obviously not be purchasing nor have anything serviced at your dealership ever in the future as a result. Update 4/7/14 I spoke to the Service Manager by phone today regarding the above situation, Robert. The conversation was professional and Robert said he was there the day my wife had the car in. I just spoke to my wife and her version of what was described versus what Robert told me was said last week when she was in the Service Dept. are quite different. I was not there but I will trust what my wife said to be accurate; that the camera was broken, we were unsure how it happened, only wild guess was during a hand wash (which I myself do, and no I would of noticed breaking it). As I stated to Robert having been in Sales / Service for decades myself that I am well aware that the Customer is Not always right, I'm also aware that some Customers are overly demanding and are sometimes not worth the effort since nothing will make them happy. We are not in that category. This was our first visit for any type of repair / warranty work, we were told the issue was not covered. Boy am I glad I did not purchase the $1000 extended warranty after this experience. Robert offered to call Honda to see if they would "Goodwill" the part, where was that offer last week when we carved out a few hours to take the car there to have it repaired? Obviously our situation did not seem to warrant the call then, now that we've posted up our experience on the internet they are going to put forth some effort? At the end of the day I spent a couple of hours working on my 10 month old / still under "warranty" Honda CRV and fixed the rear camera issue (the clip that Honda used to secure it into the rear hatch is VERY flimsy, I'm guessing they've had many other issues such as this) myself with $5.00 worth of JB Weld, it is now mounted much more securely than when it left the factory. Well, that's been our experience with Superior Honda's Service Department. I honestly hope you have better luck, we will be going elsewhere in the future.

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Recommend Dealer
No
Employees Worked With
Adam Castle, Jami Smith
July 07, 2012

"My daughter was in at 3 PM Fri. July 6 for no AC that..."

- claypole

My daughter was in at 3 PM Fri. July 6 for no AC that went out while in Dayton. The outside temp. was 103 at the time.She had plans to head home to Texas Sat. early AM.That I knew at the time was not going to happen.Thru some kind of a miracle the service writer got her back on the road with AC that same day.By letting us know the condition of the hood latch,that was found Sat. morning to be completly useless, he also literally saved 3 lives.With Bungee cords in place over the hood and AC running the Honda and crew left the drive at 7:30 AM for Texas. Customer Pam B.

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Recommend Dealer
Yes
Employees Worked With
service writer forgot name
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