I made an appointment one day in February to test drive a Santa Fe. I emailed back and forth with the sales person. I told her the specific model, trim and engine I was interested in.
I arrived at Sussman Hyundai a few minutes after the appointment time. Sales person was not there, but it was snowing that morning, so perhaps she was delayed. I went to another sales person, said I had an appointment, and I wanted to drive the car. The new sales person went to talk to someone, and then came back "We don't have that model/trim/engine in stock. We have another one though." No--I was specific for a reason, I am not interested in that other one. (this is about 20 feet from a poster that says how Sussman values the time of its customers). So I left.
I emailed Megan Griffiths, the general manager, about my disappointment with this process. I referenced a prior poor experience with Sussman Mazda. No response whatsoever.
I then got an impersonal, system-generated email from Ms. Griffiths. It said Sussman values my business. I made sure to reply, with my dissatisfaction.
That was a month ago--no response.
Sussman Hyundai does NOT value your time or your business.