On The back of every invoice the slogan seems to be operating a dependable service business requires organization, competent management, and a substantial capital investment. I also remember it being said that at Sutherlin Nissan, your total satisfaction is our number one goal. I Bobby Morgan would like to give you the chance to honor that Commitment by helping me Resolve my issue with a recently purchased Brand New automobile from your dealership. I purchased a brand new 2018 Nissan Sentra on February 8, 2018. On March 14, 2018 just barely over a month later, this vehicle stalled out while entering onto the highway and had a slight vibration underneath the drivers seat and the front end of the vehicle. The vehicle was brought in for service in which they stated they could not find anything wrong with the vehicle but did rotate the tires. Within a week or two later the vehicle began to Vibrate even more when driven speeds of 65 to 70 mph. Now! Just one month later, the automatic emergency braking system/crash warning lights have all come on at least 15–20 times ( Photos to prove it) even when the vehicle is at zero mph. I am an account manager myself and I deal with clients on a daily basis so therefore I do believe in the chance to rectify a situation. On May 18, 2018 after just having had enough with this vehicle and not feeling safe for me or my family to drive it, this is what I was told by the service manager… 1) it was the roads being driven on causing the vibration. Not sure about that since we all here in Florida drive on the same roads 2) it was a bug covering the warning sensor causing the warning lights to come on which immediately came back on within 45 minutes of leaving the dealership today even after I was told it was fixed. 3) maybe having the tires changed could have caused The vibration in which I had NOT gotten my tires changed other than when I first brought the vehicle in for service after only having the car for only one month and it was done by Sutherlin Nissan 4) Lastly, they just didn’t know and I could take MY $23,000 BRAND NEW VEHICLE somewhere else for a second opinion. Amazing!! There should be a level of comfort/ confidence when purchasing a brand new car or if not we all could just go down the street to a local buy here pay here and roll the dice. I was considering taking legal actions first thing Monday morning But decided that I would like to see if Sutherlin Nissan would honor their commitment which you post on the back of your invoices. The only bright side to this whole ordeal if you could say it would be my sales person Miguel and Mr. Aaron DiMarco who both were outstanding even down to the car detailing folks in the back. I do understand that the customer may not always be right but the customer does have a RIGHT to be heard and treated fairly. If it is found that the customer is right then He/she should be treated fairly and made whole by having the wrong made right. This WILL be the third and final Nissan I ever purchase.
Thank you kindly,