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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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March 04, 2021

Had my 2015 edge service for no heat and a leak they fix no heat but I still have a leak which they say I have no leak and I showed them the leak there at the sevice department get home and still see a leak More

by Anger
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Eric Eric
Mar 05, 2021 -

Sutton Ford responded

We are sorry that you aren't satisfied. Would you please provide your name so we can look into this?

March 04, 2021

The customer service was good however I am not pleased with the fact that someone there stole my Gucci sunglasses out of my trucks armrest. More

by Kanitajohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know
Mar 08, 2021 -

Sutton Ford responded

We apologize that you did not have a completely statisfied experience. We pride ourselves on integrity but we will search for them to make sure we do not have them.

March 03, 2021

Customer service was great very helpful and communication was excellent. I felt like this was one of the best experience in a dealership in a while More

by Henley_keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Henley_keith responded

They alway a great staff

March 03, 2021

Melissa Lebran assisted in helping get our vehicle serviced, she also followed up with the entire process. I didn’t have an option and they were kind enough to transport me home and back. I apprecia More

by DLECOCQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2021

The experience was true Sutton Ford style A1. All my cars and service work is done at Sutton Ford. I have recommended others to Sutton Ford and will continue to do so. More

by sutton812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
March 03, 2021

Excellent service again. I am satisfied with the work and the price. I will continue to use Sutton Ford for my service and repair needs. More

by chudson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
March 03, 2021

Sutton Ford is an honest and trustworthy dealership. My favorite thing that I like about Sutton Ford is the EXCELLENT customer service from Jillian &Jamie!!! More

by sharleangettings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
March 02, 2021

I always receive competent and courteous service from every employee at Sutton Ford. No matter my auto need, the service is outstanding. Extra thanks to the professionals who make sure my car is cleaned. More

by trinetteallen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2021

They were very informative concerning repairs to be made to our car. We appreciate the call notifying us parts hadn’t arrived therefore wasn’t ready for pickup. They offered us a loaner car while we wait. More

by JOHNGARRY46
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2021

You guys has always done good by me.My 2013 F150 is like new thanks to you guys with 111,000 miles and always Nice More

by marvinsearles26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
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