Sweis INFINITI of Merrillville

purchasing used suv excellent service, the salesman Mr. Derrick Cotton went beyond his duties to aid us. He displayed great honesty and made us feel comfortable. thank yo excellent service, the salesman Mr. Derrick Cotton went beyond his duties to aid us. He displayed great honesty and made us feel comfortable. thank you More

Worst experience ever Brought car for oil change with no service lights on. Next week tire sensor light on! Service can not turn light or diagnose problems although all tir Brought car for oil change with no service lights on. Next week tire sensor light on! Service can not turn light or diagnose problems although all tire sensors were purchased at Infiniti dealership! More

Super Service Department! Really appreciate working with Nick when our Infiniti needs service. He is professional, friendly and effecient. He looks for ways to help vs others s Really appreciate working with Nick when our Infiniti needs service. He is professional, friendly and effecient. He looks for ways to help vs others sometimes look for ways why they can't. 5 stars - thank you Nick! More

Bring your own financing to this dealership Writing on behalf of my mother. I personally needed to buy a car a few weeks ago, ended up buying one in the Chicago Burbs (2016 Lexus IS300) for pri Writing on behalf of my mother. I personally needed to buy a car a few weeks ago, ended up buying one in the Chicago Burbs (2016 Lexus IS300) for price of 27k. I am an 803 fico with strong debt to income. The dealer I used tried to push me into a 5.99 apr, when I knew my credit union would give me 3.5 or 4.0 at worst. I explained this to the Finance manager and told him I would refinance before he got credit for the loan and magically he came back with a 3.6% offer. Fortunately I have a lot of experience working with Car dealers. Fast forward 2 weeks, my mother found a nice used 2015 bmw (nearly exact same mileage as the lexus) at Berman (north of 810 credit score, was trading a car she had at least 5k in equity and frankly has a way better cash position than I personally do and even offered to put a lot more down on the car). Their first offer was the same as my first offer at 5.99, she called me and I told her it was not good to push back and tell them you will refinance before they get credit for the loan. She just wanted the car so they came back at 4.75% and she signed the deal and left with the car. My mother has no debt (no cc's, no mortgage, no car payments and very strong retirement position, etc.....) yet her son with a LOT Of debt somehow got a 3.6%. This is the kind of behavior I read about on dealerrefresh where everyone complains about the "bad rap" car dealers get. This is EXACTLY why, they knew she loved the car and wanted to leave that night with it. A significantly OVERQUALIFIED buyer with equity on her trade, amazing credit and they had to gouge her. I will be helping her refinance out of this loan quickly to one she deserves so the dealership wasted a WHOLE bunch of time and paper to not get credit. Too much info out there to try to still sell cars like it is the 80's. More

Horrible Customer Service. Worst service ever, Sales were good when I bought my 2014 Q50s, bought it in Aug 2017 “Certified” with 27,000 miles. In May of 2018 the transmission g Worst service ever, Sales were good when I bought my 2014 Q50s, bought it in Aug 2017 “Certified” with 27,000 miles. In May of 2018 the transmission goes out, I take the car to the service department (worst thing I’ve ever done) I was originally told it’ll take about 2-3 weeks for a transmission replacement, a week later Gary Grant called and said that the transmission is not in stock and that he checked every dealer in the country and that I have to wait for Japan to send 1 over, I’m not mad that I ended up picking the car up in August (not 2-3 weeks) but I had a loaner the whole time so thanks for that. After I picked the car up the very next day the car breaks down in the middle of the highway (same thing it did when I was told the transmission was out) and that turned into a nightmare, I dropped the car off for the same issue 8 times after the transmission was replaced and each time the car would sit for 7-10 days and they call and say it’s ready. We’re in January 2019 the last time I dropped it off was in October and I have pic/video proof that the car is still not fixed. Now every time I call them they don’t answer nor return my calls or messages. The service manager (Chuck Grant) is the worse service manager I’ve ever dealt with. I called him and didn’t leave a voicemail once and he gave me a lecture about leaving messages (mind you I called him after failing To get a hold of Gary Grant 3 times with messages left) I started leaving messages for him and not a single call back. I went there and they wouldn’t give me a loaner saying we can’t keep giving u loaners every week! (Fix my freking car that I paid $36K for then, I’m not dying to drive ur loaners and I own businesses and don’t have time to keep coming back) Finally a iPass violation came in which forced Chuck Grant to finally call me, I drove 10 different loaners in 6 months of runarounds not a single violation, Gary always saw me take my iPass and put it in their loaner before I left. I have emails of him totally ignoring all my calls and messages and skipping Str8 to 3 iPass violations. Empty promises from corporate so far and here I am with a car that broke completely broke down this morning and I called Berman 4+ times (picture below) asking for “Tim” no answer twice and 2 messages left No call back yet. Very disappointed a new GM doesn’t return calls smh. I’m stranded as we speak and the dealer that collected $35K won’t honor his “Certified unlimited mileage” warranty. Check engine light is on and the car is completely dead. Now I have to call roadside and see if they would tow it to Orland Park Infiniti and pray they would touch it this time. More

Still waiting for refund. I purchased a car for my daughter. Paid them with cashers checks, they could not make change or write a check. I was told corp. needed to issue the ch I purchased a car for my daughter. Paid them with cashers checks, they could not make change or write a check. I was told corp. needed to issue the check, they had to write a request for the refund. Took them a week to write request. Two weeks later they still don't know if corp. has issued the refund check. If someone is due a refund, PAY THEM. Agreed on price with internet sales mgt. $9250. They then proceeded to raise the price. DRIVE PASS BERMAN AUTO GROUP. DO NOT STOP. If this how they do business they need to look up the meaning of ETHICS (the system or code of morals). Tim Curran and crew have forgotten basic marketing. The Factor of Ten. BWK More

Good Job Service department work brake job was excellent Front brakes work the 100% better than before. I would recommend the service department. Everyone w Service department work brake job was excellent Front brakes work the 100% better than before. I would recommend the service department. Everyone was very nice to work with More

GREAT EXPERIENCE AGAIN!!!! Tim Curran and his crew, Has provided ANOTHER great purchasing experience that they have a very loyal customer going forward!!! Tim's crew in parti Tim Curran and his crew, Has provided ANOTHER great purchasing experience that they have a very loyal customer going forward!!! Tim's crew in particular (Kevin Frazier) provided a welcoming, very polite and informative purchasing environment. An issue came up with the vehicle I purchased and Tim Curran immediately got involved and provided a resolution of another make, model from Infinity with no questions asked! Truly a very great purchasing experience and would recommended this dealership because of his personnel!!!! Loyal customer, Dennis . More

2011 gently used Chevy Impala Very friendly very eager to earn your business Great staff - However, I would recommend NOT blowing smoke to those customers who have done their r Very friendly very eager to earn your business Great staff - However, I would recommend NOT blowing smoke to those customers who have done their research. More

Overall I would like to say this is one of the friendliest places I have ever visited. There are some people who would say different. I am always very ope I would like to say this is one of the friendliest places I have ever visited. There are some people who would say different. I am always very open and very honest with my reviews. Anyone who knows me knows I hold back nothing. If I did, it wouldn’t be an honest review. So here goes nothing! On Dec. 10 my husband walked in to this dealership and was ignored, and passed over by each individual in the place. He wanted to walk out and go to a different dealership, but the car he wanted to get was for me was at this dealership. The next closest was a very long way away. Just a little FYI I had no clue about the whole thing. I will tell you my husband loves me very much and when his mind is set on something when it comes to me, there’s probably nothing you can do to stop him. And I love him just the same. Which is why I am leaving this in depth review. So... only one guy comes up to him, he doesn’t see him as a guy who may not buy anything, a potential waste of time, or even some lame person just wanting to test drive a really nice car. He saw him simply as a man standing there with a goofy look on his face and love in his heart. This wonderful salesman Kevin took time to help him look at the car, show him the features, see if he was ok with the price range, ran his credit and helped him with his very first real car buying experience. Another FYI, we have only paid cash for our vehicles. So this was a first for him. Yes 70-80k vehicles. He has good credit and he is a wonderful man. Which is why it hurt me to think people would treat him in such a way. Had it not been for Kevin I wouldn’t have my car he bought me for Christmas, and my husband would have been hurt even more than he was that day. Of coarse everything was a 5 star review, the parking lot was clean, well lit, clean inside, the atmosphere was very nice but the customer service was probably a 1. The only reason I gave it more was because of Kevin. I went to the dealership myself the next day to thank him personally and everyone was overly nice to me. And this is before they knew who I was. But then again the difference between myself and my husband are tremendous. I find the behavior unacceptable. Now Mr. Kevin on the other hand is a genuinely wonderful guy! I would recommend him to anyone. Before you go call to set up an appointment with him. It’s not all about the one who helped you but the overall customer service and customer experience. So breakdown: Cleanliness 5 Location 5 Quality 5 Customer service 1 / (Kevin 5) =3 Overall score 4 stars. I will recommend. More