Swope Toyota

Found the car I wanted on the internet and I live about an hour from this dealership. Becky and Mary answered all my questions and got everything ready for me so when I arrived, it was a seamless process. an hour from this dealership. Becky and Mary answered all my questions and got everything ready for me so when I arrived, it was a seamless process. Chuck was great when I arrived on the lot. They had me in and out in 45 minutes with a brand new car. Great people and would recommend them to anyone looking for a Toyota. More

I really enjoyed working with Becky from the internet sales team. Becky made sure I had all the information I needed to make my car buying experience enjoyable. Becky is not part of the regular sale cre sales team. Becky made sure I had all the information I needed to make my car buying experience enjoyable. Becky is not part of the regular sale crew, but she took the time to personally work with me and take me on a test ride in the Toyota I purchased. More

Buy your Toyota here! I just bought my fourth Toyota from them. I had a little problem four years ago and left a somewhat unhappy customer and ended up buying my third Toyota from another dealership. Swope c them. I had a little problem four years ago and left a somewhat unhappy customer and ended up buying my third Toyota from another dealership. Swope contacted me and upon finding out what happened---they MADE IT RIGHT!! The most loyal customers are ones who had a problem and the business made customer service their top priority and made the customer happy. Swope did this! I never felt pressured and I truly felt they wanted me to have the vehicle I wanted and they wanted me to be happy! A special thank you to Herman Smith, my salesperson, and Becky Matthews, online sales, and also Keith who habdled the paperwork (took minimal time). I could not be happier and it was the best car buying experience I've ever had. They've earned my repeat business from here on out. Even the General Manager contacted Herman to make sure that all of my needs were met and that I was happy. More

When purchasing my Prius all sales personnel were wonderful! Greg Brown is the greatest! Hes genuine and dedicated to customer satisfaction not only during the sale, but also since. He has made ce wonderful! Greg Brown is the greatest! Hes genuine and dedicated to customer satisfaction not only during the sale, but also since. He has made certain all problems with my Prius have been taken care of even when Service isn't willing to do so. This is my problem with Swope Toyota. It seems to be a hassle to have warranty items taken care of. The woman that sells the extended warranty will tell you, as she told me, it would cover "everything". When asked specifically, again, it was "EVERYTHING". For almost $2000 it should be expected only to find when the actual paperwork arrives at your home after the sale, it covers mostly nothing and when the issue is forced it is always a hassle. Greg has really worked to make things right. The rear window deicer wouldn't work, hassle. The clear-coat paint flaked off (which was repaired by Swopes own shop 2 mos before my purchase!)wasn't covered because I wasn't the owner at the time of repair! Outragious! Greg stepped in and had it repaired! My last experience,recently and still ongoing,was a leaking front windshield. Think my "everything" warranty would cover this? HASSLE! Got it "repaired" along with 2 recall issues. My Prius was returned to me with a caustic film on windshield, tilted steering wheel from the recall repair and the next morning I experienced "screaming" from under the hood to find fluid running out of the motor compartment. This also attriubted to recall service. This will mean getting it to a local dealership (30Miles) for inspection and then back to Swope's (70miles) for yet another repair. Oh have I mentioned, I have only owned my Prius less than a year. Yay me. Will I go again to Swopes? Not after all this mess is straightened out! and DON'T buy any extended warranties from them..............not worth the paper or this ongoing HASSLE! More

Kathy and staff was excellant!!! just loved and enjoyed trading with kathy and staff, they just talk to us and treated us so well, never been treated like this before, will be back when we trade again. trading with kathy and staff, they just talk to us and treated us so well, never been treated like this before, will be back when we trade again. More

We were interested in the 2012 Yaris LE we ended up purchasing because of all the great features it has as well as being a beautiful car. Jim Lackey was our sales person and he did a wonderful job p purchasing because of all the great features it has as well as being a beautiful car. Jim Lackey was our sales person and he did a wonderful job pointing this out to us. It drives like a dream and personally I especially love the steering ease and the feature where you can raise the drivers seat (I'm short!). We were also very pleased with the credit obtained on our trade in as well as the overall price of the Yaris. We were treated like royalty by EVERYONE in the dealership, a very pleasant and efficient experience. We also had some extras done to the car afterward and we're very impressed with the service and detailing departments also. It was a pleasure doing business with Swope Toyota and I look forward to visiting again come service time. More

My name is jimmie Brown and i have bought cars and truck before but i would havve to say this was by far the best.... I just told them what i was looking for my price range and they made is happen.... It wa before but i would havve to say this was by far the best.... I just told them what i was looking for my price range and they made is happen.... It was fast i didnt spend all day and find out after that i couldnt get a car/truck..... Swope toyota in Elizabethtown, KY is by far the best i have ever seen.... Just want to think Becky for contacting me not just by email but y phone and a follow up.... And like to think Kieth and Mary for work so hard to get me in my new car.... think you so much More

I recently bought a 2011 Toyota Venza. Mike Parrish made it so easy, I'd buy another one if I had some place to park it. I simply told him what I wanted and all the extra I wanted on it and he found it for it so easy, I'd buy another one if I had some place to park it. I simply told him what I wanted and all the extra I wanted on it and he found it for me. Mary made all the paperwork so simple even I could understand all the details of financing. Thank you both for making us part of the Swope family. Marjorie Bell More

I had a great experience this past Saturday buying a vehicle. In fact, it started even before Saturday. I contacted them about a vehicle I saw on the internet and was very seriously interested in. Gr vehicle. In fact, it started even before Saturday. I contacted them about a vehicle I saw on the internet and was very seriously interested in. Greg was amazing to work with. He helped me right from the start. He was upfront and I didn't feel like I was being played or tricked. We drove almost 2 hours to get there, but it was definitely worth it. The price of the vehicle was actually below Kelly Blue Book Value AND they continued to work with us on our trade in to make it an EVEN BETTER deal! We found a minor defect on the vehicle and without hesitation he dropped the price more than enough to fix the problem. Likewise, he and the rest of the staff were more than patient while I worked through my own finanical worries. They helped me understand everything about the loan process and come to a price I was comfortable with. It was obvious I was the only customer Greg was worried about at the moment. I walked away feeling like I got a great deal! I haven't even had any "buyer's remorse", which is rare for me. I never knew buying a vehicle could be such a great experience! I will most definitely be back. I highly recommend this dealership and Greg! More

They Rock! Head and shoulders above other Toyota deals in a 5 state area. A true 5 out of 5, we drove 500 miles round trip to buy from them! From first contact to vehicle delivery they did everything in a 5 state area. A true 5 out of 5, we drove 500 miles round trip to buy from them! From first contact to vehicle delivery they did everything with the utmost speed, professionalism, & honesty. This included Listing to our needs, offering options to meet those needs, and even ordering/delivering a vehicle to our specification in 30 days. They Rock! More