This is the second vehicle we purchased from Tarbox. The first was from their Hyundai dealership, where we had the best car buying experience ever. As expected, Chris Cuoco and Anna Cook made our purchase at Tarbox Toyota, just as amazing.
Anna has an amazing ability to make you feel like you're her only customer. She responded to my emails promptly, and completely answered all my questions. With internet reps from other dealers, I get robotic responses, and have to ask the same question multiple times before getting an answer, especially to fee related questions. Anna gave me a great price right from the start, and laid out all the fees without me asking.
I knew Chris was a great guy from my last purchase, but this time around I found out how great of a guy he really is. First, he was unbelievably patient and understanding. I had put a deposit on a RAV one day, then called Chris the next day, to let him know I probably would not be going through with the purchase (In the interest of saving time I won't go into details). He said "not a problem, take your time", and offered to refund my deposit. I thought this was awesome because most dealers will not refund your deposit so easily, especially after they've given you an outstanding price on a vehicle. Fast forward a few days later, after doing research on the RAV and finally settling on it, I called Chris to let him know we decided on the RAV and were leaning toward the Ruby Red color, but wanted to see it before making a final decision. He told us to pick whatever color we want, just pay any difference between the RAV I originally was quoted. Again, that was really awesome of Chris to be so flexible. Most dealers will lock you into a specific vehicle when they give you a great price. We left for Tarbox Saturday afternoon, with the goal of arriving before 4:00PM so we would have enough time to possibly pick another color, have the car prepped, and do all the paperwork. Traffic was heavy for most of the way up, so I called Chris to let him know we'd be late and ask if there would be enough time to get everything done. He said "no worries, there's plenty of time, just drive safe." So we finally arrived around 5:15PM and saw the Ruby Red RAV in the lot. It was exactly the color we wanted. When Cory, our salesman, came out to greet us, we told him that's the car. Cory said it was all prepped and ready to go. Apparently, Chris had the car prepped, to save us time, even though he knew there was a chance we would be taking a different color. That was really considerate of him to take a chance on prepping a car for nothing, just to save us time.
Cory ran the paperwork around, and had everything done, in less than an hour, a truly impressive feat. I've spent whole days, morning to night, at other dealerships, getting the paperwork done, then had to go back the next day to pick up the vehicle. At Tarbox, the whole process took about 1hr 15min, including Cory's thorough explanation of all the RAV's features. We left Tarbox at around 6:30PM, and headed back to NJ in our new RAV. Totally awesome experience!!!
Kudos to Cat for doing a thorough job with our DMV docs. I was able to get everything done, without a hitch. This sounds like a small feat, but even NJ dealers inevitably miss something, and I either have to go back to the dealership or have them fax something to DMV.