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Tasca Kia - Service Center

4.8

5 Lifetime Service Reviews

1660 Hartford Ave, Johnston, Rhode Island 02919

5 Reviews of Alpha Romeo Fiat of Providence - Service Center

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August 31, 2018

"Consistent Positive Experience "

- Kenny

I must say Emma Debolt was very helpful. Along with Keri Timoteo as a mentor, this service center is set for excellent service. Happy to see Keri is still making things happen. I can say this because I had the same experience with Keri at a former KIA dealership. Great job Tasca KIA!

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Recommend Dealer
Yes
Employees Worked With
Bruce Coppola
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Stanley Niemiec
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : John in Finance
December 15, 2016

"Attentive and helpful Service Department"

- Sea Siren

Very positive experience; Service manager was attentive to all I had to say about past very bad experiences with this dealership, which was a lot, as I purchased my FIAT in 2011. FIAT now makes no noise and runs very well.

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Recommend Dealer
Yes
Employees Worked With
Service Manager on 12/13/16--don't remember his name
November 13, 2016

"First Class Service!"

- professor

The service department at Fiat of Providence run by Michael Botvin is a very pleasant surprise In the world of car dealers that do not go out of there way to do the right thing ,Mr Botvin is a breath of fresh air! I had a problem with my car that one service manager just said he would fix it and did nothing But that was not Mr Botvin , he went to bat for me and never gave up! As someone that as been a manager is service departments for 10 years, this is how GOOD customer service is done!!! If you take a chance with him, you will Never go back to your old dealer! Peter Comey

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Recommend Dealer
Yes
Employees Worked With
Michael Botvin
October 16, 2015

"I don't even know where begin..."

- J.B.

It's a long story that started in mid June of 2015. I've been fairly happy with Metro Fiat for rutine service. I had some very minor issues with my 2013 500 Sport since new, so I decided to have it looked at. Those issues were looked at previously by the Chrysler dealer across the street before Metro had the dedicate Fiat service, but never resolved. So it took the car in, they gave me the loaner. 10 days or so later, I got call and was told to come pick up the car. When I did, none of the issues were addressed, so I made an appointment again, and later dropped the car off again. And it went on and on like this for 12 weeks. All the while, to their credit, they did give me a loaner, but no communication whatsoever, more than once they did not return my calls. Finally, in the week 12, I was told to come pick up the car, when I was approached by the mechanic, who was incredibly rude, yelled at me that there's absolutely no problem with the car, the problem with the car is me. Which brings out a simple question of if there wasn't any problems, why they replace all those parts, and what they were doing with my car for 12 weeks. The service manager's got involved, a nice chap named Mike. He arranged to keep the car there for the one last time to sort it out, so I did. Got a call the next day, went to pick it up. Mike round up everything well, we shook hands, the mechanic and service writer and all. The car? It came back exactly the way it went in 12 weeks prior, but I was just tired, and wasn't gonna pursue it any further. A couple of weeks later, I received Fiat service survey. This is specifically for the "last service visit." As I mentioned, Mike was decent, so we're the mechanic and the service writer at the pick up, but that doesn't change the fact of that 12 weeks, so I filled out the survey exactly as how I felt during that time. I did mention how Mike helped to sort it out, but I just had to give survey score for the 'last service visit' that was still piss poor. I got a call from Mike, he wanted to discuss th survey. I called back, he, while admitting that quality of the service was poor, in no uncertain terms, told me never to come back and go find another dealership. I just hope that I could have made this whole thing up, but it all really happened.

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Recommend Dealer
No
Employees Worked With
Mike, Dave, Bob
December 03, 2014

"Very Bad!"

- bfoti1

Lewis Hadfeld , Service Manager over at Metro Fiat. Terrible Customer service skills, how did you get this job? You have no customer service skills and you seem like you can't handle stress to well. Looking at the reviews I can see I wasn't the only one that left Metro NOT Happy! A Dealership that doesn't care about the customer only about selling cars which they are very bad at and will never be a Alfa Romeo dealer because of this shady customer service. It all starts at the TOP so Mr Hadfeld should be gone already! It's sad when you have to take your Fiat to a Chrysler dealership across the street instead

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Recommend Dealer
No
Employees Worked With
Lewis Hadfeld
1
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