I had my car dropped off due to a puncture tire. I clearly told the lady over the phone and even wrote it on the drop off envelope to not do any work to my car if I'm going to be charged and to call me before hand. Later that day I get a call that my car was done and the total was $27. Yeah it was not a lot, but it just the fact that they do not know how to follow directions. I understand that they are busy, but something that simple is not hard to follow, especially since I had in mind of buying a whole new tire instead of covering the hole. But since directions can not be followed I rather buy a tire somewhere else. Also when I got into my car my passenger seat was cover in orange dust. Which also shows that they really do not care about taking good car of a person's car. The only good out of this was that staff was friendly, but that does make up for the way things were handled.