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Taylor Chrysler Dodge Jeep Ram - Service Center

4.4

41 Lifetime Service Reviews

1497 North State Route 50, Bourbonnais, Illinois 60914

41 Reviews of Taylor Chrysler Dodge Jeep Ram - Service Center

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October 03, 2018

"Great service dept"

- Aeast3080

This place was great! My car was ready before the scheduled pick up time. Fast & efficient dealership! Would definitely go back & refer anyone to them!

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Recommend Dealer
Yes
Employees Worked With
Sharon Holliday
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rueben Minton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ryan Voigt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Keith Elderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jakob Johnston
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 23, 2018

"Service department dented up our van "

- Randy

I bought a brand new Dodge Caravan in 2014 from Taylor Chrysler Dodge. A few months ago it started acting weird. We brought it in to their service department twice before they figured out what was wrong. They called and told my wife that the spark plugs needed to be replaced which only had 40,000 miles on them and are rated at 100,000 miles. Only 1 spark plug needed to be replaced which was a casualty to the original problem. While our van was in their shop they ran into another car and dented up the rear right door. Since we were previously unhappy with their service, we asked to have someone else fix the door at their cost. Our quote to fix it was $2900 and they only want to pay $1700 of it. It’s been almost impossible to reach them by phone to discuss this. Our van still seems to be acting weird as well. We are very dissatisfied with our experience and all issues are currently unresolved.

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Recommend Dealer
No
Employees Worked With
Sharon Holliday
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ryan Voigt
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 28, 2018 -

Taylor Chrysler Dodge Jeep Ram responded

Hi, I believe that this has been resolved. Please let me know if that is not the case. Sorry for the inconvenience. Thanks, Jim Crosswell GM

August 22, 2018

"Do not go if they are busy"

- Pedro Solis

I had my car dropped off due to a puncture tire. I clearly told the lady over the phone and even wrote it on the drop off envelope to not do any work to my car if I'm going to be charged and to call me before hand. Later that day I get a call that my car was done and the total was $27. Yeah it was not a lot, but it just the fact that they do not know how to follow directions. I understand that they are busy, but something that simple is not hard to follow, especially since I had in mind of buying a whole new tire instead of covering the hole. But since directions can not be followed I rather buy a tire somewhere else. Also when I got into my car my passenger seat was cover in orange dust. Which also shows that they really do not care about taking good car of a person's car. The only good out of this was that staff was friendly, but that does make up for the way things were handled.

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Recommend Dealer
No
Employees Worked With
Don't remember name
Aug 28, 2018 -

Taylor Chrysler Dodge Jeep Ram responded

Hi Pedro, Sorry for the mix up. Since we didn't do what you asked, bring by the repair order and we will reimburse you for the repair and detail your interior for free. Ask for Jim Crosswell.

March 07, 2018

"Ryan was amazing!!!!!"

- Luisguerra21

went to drop my girlfriend Jeep off at the dealer and seen this truck. when we went back today to pick the jeep up decided to look at this truck. This truck has been something I have been wanting for a while. Ryan was an amazing sales person. Adam and Craig helped me out as well. Thanks TCDJR!

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Recommend Dealer
Yes
Employees Worked With
Adam Aldworth
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Craig Courtney
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Ryan Gottardo
February 23, 2018

"great deal "

- myra23

Have always been treated with respect and honestly.,and not push into getting something that I don't want or need but something that I want and love.

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Recommend Dealer
Yes
Employees Worked With
Ray Marko
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 09, 2018

"Chrysler 300 repairs"

- Bev

I had a major problem with my car and had Warranty issues. Manager of Service Department resolved problem. I'm a retired person and every dollar counts as well as a reliable car. I'm a very Thankful Customer and love Taylor Chrysler Dodge Jeep Ram and their Service Department!!

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Recommend Dealer
Yes
Employees Worked With
Ryan Voigt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 28, 2018

"CAN'T BEAT THEIR SERVICE."

- RTLake

Purchased many new vehicles here -from dually's to our favorite Challenger & most recently our jeep Cherokee 4x4.Our salesman Randy Ayers gave us the best deals & service.We deffinatly will be buying all of our future cars here.

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Recommend Dealer
Yes
Employees Worked With
Randy Ayers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kevin Emling
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 26, 2018

"Thoughtful employees and good work"

- Trevor Marshall

Hesitant after my prior experience with an unusually long wait for oil change but check engine light came on and needed attention. John in the service center was very friendly pleasant and accommodating. Arranged for a ride home and back since I was local. Antonio Sr. my transportation really lifted my day and is a true Valued employee. Please acknowledge these individuals and the service staff for a quick efficient job well done.

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Recommend Dealer
Yes
Employees Worked With
John Hayes / Antonio Sr.
June 29, 2017

"Fixed a troublesome issue!!!! Thanks!!!"

- offroader

I have had an ongoing issue with my vehicle and no one could find it. Taylor techs took the time to get it fixed. Thank you so much. Randy and Jimmy coordinated everything for me with Ryan. 5-star service here, feel free to bring your vehicle and trust that it will be taken care of.

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Recommend Dealer
Yes
Employees Worked With
Randy Ayers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ryan Voigt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Crosswell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 05, 2017

"oil change "

- migrif146

I have a 2014 ram 1500 it was'nt enough to pull our 30ft travel trailer. We were in getting a oil change on our van . I told Jim mgr. my needs for pulling camper he had saleman Stephen Antalek work with me . Steve showed me a 2012 3500 diesel truck ; it had all the options I wanted made the deal drove it home . This was on 5/3 /2017

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Recommend Dealer
Yes
Employees Worked With
Steve Antalek
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