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Taylor Hyundai - Service Center

4.7

64 Lifetime Service Reviews

3233 Washington Road, Augusta, Georgia 30907

64 Reviews of Taylor Hyundai - Service Center

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July 07, 2018

"Excellent"

- SkyReyn1456

Outstanding service here. Angel was very honest and upfront about this vehicle. He was very knowledgeable about all the features of this car. He also took time to explain all the features the car had and that was excellent.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Angel Mendez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 17, 2018

"Ponce Jones Is The Best Service Adviser At Taylor Hyundai"

- mparillo13

I have dealt with many service advisers in my 66 years. Ponce Jones is by far the VERY BEST! He is above all courteous & respectful. His whole attitude is the customer is always right. He knows the vehicles and how to get it repaired the FIRST Time! This man should be the service departments Director should the position arise.

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Recommend Dealer
Yes
Employees Worked With
Ponce Jones
May 17, 2018 -

Taylor Hyundai responded

Thank you for your review. Ponce is a valuable member of our service team ! We appreciate your comments and thank you for choosing Taylor Hyundai. Sincerely, Todd Torchia, GM

May 13, 2018

"Headlights"

- georgiaterp

My headlight went out and I wanted it fixed, quickly. Even though Taylor was booked, they found a spot for me to bring in by vehicle and within an hour, it was fixed. (They also washed my car.)

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Recommend Dealer
Yes
Employees Worked With
Service Team
May 16, 2018 -

Taylor Hyundai responded

Thank for your review, our service department tries to accommodate all of our customers if possible. Appreciate your business ! Sincerely, Todd Torchia, GM

May 12, 2018

"Great service"

- kriss0.27

My service advisor Mr.. Jones was very informative and kept me updated. Everyone is willing to help at this dealership. They tell you everything you need to know. Great work!

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Recommend Dealer
Yes
Employees Worked With
Ponce Jones
May 11, 2018

"Appt time means nothing "

- JPDFREDERICKS

I went in for oil change& tire rotation, car cleaning.Appt time 7:45 am. Ended up with four new tires, air filters, engine additive-$over $730. Left at Noon. A couple there with my same appt time, was still there when I left. They said they always end up spending over $200 more than expected, every time they have been there for any service needs. They had even experienced damage to their car before, while there. The “ free” shuttle service is that they use customers personal vehicles, there for service/repairs as shuttle vehicles. Personal property of owner still in vehicle while they “ test drive”& shuttle customers- this sounds wrong& too much chance for theft or damage to personal property.Employees were friendly but my wait time& poor quality of car cleaning leaves a lot to be desired. Still had multiple smudges on windows and interior had not been wiped, only floors vaccumed.Sure didn’t plan to spend over $730 that day.

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Recommend Dealer
No
Employees Worked With
Do not recall anyone ‘s name
Jun 04, 2018 -

Taylor Hyundai responded

Thank you for your feedback. I can assure you we have never used a customers vehicle to shuttle another customer besides the owner of that car. The liability of damaging a vehicle for a shuttle run would be astronomical and unethical.we also have 300 vehicles available for any shuttle service needs. I apologize for the condition of your vehicle after the car wash, we will do better next time. Todd Torchia, GM

May 10, 2018

"Ashton is Amazing! We love our tires"

- bonniejhartley

Ashton Brewer always handles our service. When we needed tires, he sent us current promotions. We decided on a higher end tire that wasn't on sale. Yet, Hyundai had the best price in tow. He ordered and had the put on my car in the same day!!! He's part of the reason I love Hyundai and Augusta!!! -Bonnie Hartley

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Recommend Dealer
Yes
Employees Worked With
Ashton Brewer
May 10, 2018 -

Taylor Hyundai responded

Thank you for your kind review, we appreciate your business !! Sincerely, Todd Torchia, GM

May 08, 2018

"Oil change"

- HEAVYHAULER35

Quick response and excellent wash I'm not going to rate this part of the review because I've already said that the service was great and the fine wash job that I received.

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Recommend Dealer
Yes
Employees Worked With
Angel Mendez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 08, 2018

"Sante Fe Service"

- larry.hinman

Very good service. Fifth Hyundai in the family. Good cars, great service. Showroom always clean. Service lounge always clean. Coffee is not very good. Ha!

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Recommend Dealer
Yes
Employees Worked With
Denny Phillips
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jamie Grayson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 06, 2018

"Good, friendly service"

- ROSEMBRADLEY

Came in for regular service and was assisted in getting the taillight replaced and air conditioner working at max performance! Appreciated Ashton working with me on my questions & concerns.

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Recommend Dealer
Yes
Employees Worked With
Ashton Brewer
May 07, 2018 -

Taylor Hyundai responded

thank you for the review, we appreciate your business ! Todd Torchia, GM

May 06, 2018

"First Time Questioned Service Experience"

- Dubyalbee

I've had my car serviced at the dealership since 2011 and this is the first time I've experienced any of the technicians work. I went in for an oil change on Friday 4 May 2018, which I assume they performed adequately, but became very skeptical of the service when we were reviewing the multipoint inspection. Everything was reportedly checking out okay until we got to the drive/serpentine belt. The service representative showed that the technician stated that it was showing wear which immediately threw up a red flag because I had it replaced as recommended in January 2018. I questioned how that could be since it was reportedly replace less than 4 months ago. The service representative verified that my records showed it being replaced and then made a comment that calls into question the entire multipoint inspection process. He stated "I guess he said that because of the milage insted of actually inspecting the belt". How in the world are we now supposed to trust anything on our multipoint inspection if the service technicians are giving us recommendations based on mileage instead of actual inspections? I like getting my vehicle serviced by the dealership so I'll return but will be on guard for any other skeptical service issues.

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Recommend Dealer
Yes
Employees Worked With
Robert Swiger
May 07, 2018 -

Taylor Hyundai responded

We apologize for the confusion we have created in regards to your drive belt. Recommendations should come from a direct inspection, not mileage, as that is only an indicator of a possible replacement. Sincerely, Todd Torchia, GM

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